Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Marriott InternationalThe Front Office Manager / Assistant Manager assists in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. The position directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. The role supports management of the front desk team by using interpersonal and communication skills to lead, influence, and encourage others; advocating sound financial and business decision-making; demonstrating honesty and integrity; and leading by example. It encourages mutual trust, respect, and cooperation among team members; supervises and manages employees and day-to-day operations; understands employee positions well enough to perform duties in their absence; ensures employee recognition on all shifts; and establishes and maintains open, collaborative relationships with employees. The role monitors and supports progress toward guest services and front desk goals by managing day-to-day operations and ensuring quality, standards, and customer expectations are met. It develops goals and plans to prioritize, organize, and accomplish work; handles complaints, disputes, grievances, and conflicts; strives to improve service performance; collaborates with the Front Office Manager on continual departmental service improvements; communicates clear and consistent Front Office goals; participates in developing and implementing corrective action plans based on comment cards and guest satisfaction results; and emphasizes guest satisfaction and continuous improvement in departmental meetings. The role ensures exceptional customer service by providing services above and beyond to support customer satisfaction and retention; communicating and assisting individuals to understand guest needs; providing guidance, feedback, and coaching; serving as a role model; setting a positive example for guest relations; demonstrating hospitality skills; empowering employees to provide excellent customer service; regularly interacting with customers to obtain feedback on product quality, service levels, and overall satisfaction; providing feedback to employees based on observed service behaviors; and effectively handling guest problems and complaints. The role manages projects and policies by implementing the customer recognition and service program, communicating and ensuring the process, ensuring compliance with Front Office policies, standards, and procedures, and monitoring adherence to credit policies and procedures to reduce bad debts and rebates. Additional responsibilities include providing information to supervisors and co-workers by telephone, in writing, by email, or in person; analyzing information and evaluating results to choose solutions and solve problems; timely communication of relevant information to executives, peers, and subordinates; functioning in place of the Front Office Manager when absent; communicating critical information from pre- and post-convention meetings to Front Office staff; and participating in department meetings.
- High school diploma or GED and 2 years of experience in guest services, front desk, or a related professional area; or - A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.
