Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Marriott InternationalThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
Responsible for assisting in successfully executing all operations in the hotel Operations departments, which may include Front Office, Housekeeping, Food and Beverage/Culinary, and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads a specific team while assisting with meeting or exceeding property goals. Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service. Understands employee and guest satisfaction results and develops game plans to address areas of need and expand on strengths. Ensures that the team has the capabilities to meet expectations. Leads by example, demonstrating self-confidence, energy, and enthusiasm. Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Follows property-specific second effort and recovery plans. Publishes all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards, and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates and updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists and teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Provides excellent customer service by being readily available and approachable for all guests. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department requests. Ensures all team members meet or exceed all hospitality requirements. Assists in performing the required annual Quality audit with GM and RD. Ensures a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Ensures orientations for new team members are thorough and completed in a timely fashion.
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. - OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
