Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Marriott InternationalAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. Education and Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Maintains guest services and front desk goals by managing day-to-day operations, ensuring quality, standards, and customer expectations are met; developing goals and plans to prioritize, organize, and accomplish work; handling complaints, disputes, grievances, and conflicts; supervising staffing levels to meet guest service, operational, and financial objectives; communicating business objectives and expectations to employees, recognizing performance, and producing desired results; and managing the department’s operations to achieve or exceed property financial goals. Supports management of the front desk team by using interpersonal and communication skills to lead, influence, and encourage others; advocating sound financial and business decisions; demonstrating honesty and integrity; leading by example; encouraging mutual trust, respect, and cooperation; serving as a role model; supervising and managing employees and day-to-day operations; maintaining collaborative relationships with employees; and supervising all Front Office areas in the absence of the Front Office or Assistant Front Office Manager. Ensures exceptional customer service by providing service above and beyond expectations, improving service through communication and guidance, responding to guest problems and complaints, setting a positive example for guest relations, empowering employees to provide excellent service, observing employee service behaviors and providing feedback, obtaining customer feedback on product quality and service, ensuring employees understand customer service expectations, and emphasizing guest satisfaction and continuous improvement. Manages projects and policies by implementing customer recognition and service programs; training staff and monitoring adherence to credit policies and procedures; supervising same-day selling procedures to maximize room revenue and control occupancy; supervising daily Front Desk shift operations and ensuring compliance with policies, standards, and procedures; and ensuring property policies and disciplinary procedures are administered fairly and consistently in accordance with Standard and Local Operating Procedures and the Peer Review Process. Supports human resource activities by coaching and mentoring others, soliciting employee feedback, reviewing employee satisfaction results and addressing concerns, bringing employee satisfaction issues to department management and Human Resources, assisting with interviewing and hiring, supporting departmental orientation and new-hire training, and participating in progressive discipline procedures. Additional responsibilities include providing information to supervisors, co-workers, and subordinates; analyzing information and evaluating results to solve problems; keeping executives, peers, and subordinates informed; performing Front Desk duties and shifts as necessary; and participating in departmental meetings and communicating Front Desk goals. Marriott International is an equal opportunity employer and welcomes all, providing access to opportunity and fostering an environment where associates’ backgrounds are valued and celebrated. It is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- High school diploma or GED and 2 years of experience in guest services, front desk, or a related professional area; or - A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.
