Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
MicrosoftOrganization Summary: If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy. Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience. The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers. The Customer Operations Manager role requires fluency in both English and Japanese to effectively support our Japan-based clients and ensure smooth communication across all transactional and customer service activities. You will be expected to interact directly with Japanese-speaking customers and internal stakeholders. The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role? Manage validation and execution of agreements and post-sales lifecycle transactions, ensuring accuracy in downstream financial processes and compliant issuance of customer contracts in accordance with policies, global and SOX-approved deal financials. Manage critical deal lists monthly and quarterly in alignment with Sales, Sales Excellence and key subsidiary sales stakeholders. Ensure accurate and compliant order and invoice approval and dispatch to maximize cash flow and collectability. Orchestrate Finance exception approvals on high-value credits and execute credits and associated rebills. Track and communicate contract billing status to key stakeholders, highlighting risks with contractual requirements, customer PO coverage, customer sign-offs and credit/payment status. Serve as the primary point of contact for operational customer service inquiries, concerns and issues. Oversee daily customer service team operations to ensure quality standards are met and maintained. Monitor customer service metrics and KPIs, identify areas for improvement and implement strategies to boost performance. Handle escalated customer service issues and complaints professionally and efficiently. Work with other departments to resolve customer issues and ensure a positive customer experience. Develop and implement processes and procedures to streamline customer service operations. Stay up to date on industry trends and best practices, and generate reports on customer service metrics and activity for senior leaders and monthly business reviews. Act as a thought leader to drive consistency in processes, capabilities and services, meeting expectations for consistency, accuracy, simplification and timely delivery. Serve as a trusted advisor to customers and internal clients on operational processes and capabilities, providing efficient, scalable operational solutions across a portfolio of accounts. Use voice-of-customer frameworks and metrics to identify trends and influence across multiple customers and internal groups.
- Fluency in Japanese, with the ability to communicate effectively with both external and internal customers/stakeholders, including writing, reading, and speaking. - 6+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management. - Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence. - Leverages AI to drive operational excellence, accelerate customer outcomes, and enable data-driven decision making. - Demonstrates practical application of AI tools to improve productivity, customer engagement, and business impact. - Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers. - Bachelor’s degree in business, Operations, Finance or related field AND operations, program management or process management work experience, OR equivalent experience. - On site presence minimum 3 days/week.
- Japanese language certifications, such as JLPT (N2 or higher), BJT, or J.TEST, are preferred to validate language proficiency in a business context. - 4+ years of experience in customer service operations, managing escalations, improving service metrics, & implementing process improvements to streamline operations. - Experience with similar industry Business Value deal constructions. - Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments. - Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.
- Balance what matters—your work, your life, and your team—through trust, autonomy, and shared accountability. - Stretch your skills, expand your impact, and grow with support that meets you where you are. - Support for your body, mind, and financial future—so you can stay energized and do your best work. - Find your people, build your network, and feel supported every step of the way.
