Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
SalesforceThe Customer Success Manager (CSM) leverages deep business, industry, and product knowledge to partner with customers on a Signature support plan. By specializing in a specific line of business (LoB), cloud, or industry, the CSM shares the customer's perspective and language, building strong relationships from executive leadership to the front line to drive value realization through Salesforce products and maximize return on investment (ROI). This role directly supports the digital journeys of a diverse range of customers varying in market segment, company size, and solution complexity, serving as the ideal partner in delivering value. The role involves gathering customer business and technical goals, developing and executing adoption paths and enablement plans, building roadmaps with customers and conducting quarterly QBRs; driving adoption across Salesforce Clouds and products and guiding customers on org strategy, governance, and change management; planning support tailored to customer expectations, coordinating internal resources, and identifying and mitigating risks; and building executive-level relationships while proactively communicating technical product changes, outages, end of life (EOL), and other updates.
- You have a background in business consulting, customer success management, or technical account management (particularly in the BtoC/sales domain). - You have knowledge sufficient to explain technical products. - You have smooth communication skills with customer executive leadership. - You are fluent in Japanese. - You have leadership skills to orchestrate across internal and external stakeholders.
- You have deep expertise in a specific industry, line of business (LoB), or cloud. - You have a proven track record as a Trusted Advisor driving business value for customers. - You have the ability to communicate effectively at the C-level, facilitate difficult discussions, and are adept at handling objections. - You have a deep understanding of Salesforce product and platform features, as well as governance and enterprise architecture. - You have the ability to quickly grasp and clearly explain technical and business concepts. - You have basic English reading comprehension.
Salesforce benefits and resources support employees in finding balance and doing their best, and AI agents accelerate their impact. The company offers accommodations during the application or recruiting process upon request.
