Jobs in Tokyo

Externalhr

HR Business Partner (Recruiting/Talent Management/Labor/Performance Evaluation) for AI & DATA Division - HR Planning Department, Group Human Resources Supervisory Department (GHRD)

Business Overview Rakuten Group’s mission is to contribute to society by creating value through innovation and entrepreneurship. We provide over 70 various services such as online shopping mall “Rakuten Ichiba”, online travel service “Rakuten Travel”, online banking service “Rakuten Bank” and others including pro-sports businesses. *Our Businesses Key Figures Department Overview The AI & Data Division in charge is responsible for supporting the development of AI by analyzing data from Rakuten's various services and providing solutions to improve services. It is also a global organization with employees located not only in Japan but also abroad. The AI & Data HR Group solves various AI human resource and organizational management issues faced as the business expands. The mission is to work together to create HR strategies and system designs that can contribute to corporate growth by thinking outside the box, accurately grasping internal and external needs, and supporting corporate growth in terms of people and organization. What you will experience in Rakuten HR This is a great opportunity to gain experience in HR operations at a large, diversified company. This is an environment where you can develop a multifaceted perspective and viewpoint as an HR professional, as the environment is extremely diverse in terms of nationality, number of offices in Japan and overseas, age, and employment status. You will be able to gain experience in large-scale HR operations. Our company still needs to promote business improvement from various perspectives, not just executing a completed flow. This is a great opportunity for an HR professional to gain experience in a large-scale company and promote improvement in business measures. A wide variety of career paths You will be assigned to the Group Human Resources Department (GHRD) and in charge of AI & Data Division’s HRBP for this position. GHRD consists of various HR functions such as payroll, training, recruiting and HRBP. This is a great opportunity to work in an environment where you will be able to communicate well with other sections through a variety of PJTs and where there are plenty of long-term career paths. You will also have the opportunity to gain experience as an HRBP in a department that provides cutting-edge AI technology. Position: Why We Hire Recruiting additional staff due to resource shortages caused by increased workload. Position Details You will be responsible for the following tasks in collaboration with your division and other HR departments (CoE). In the future, you will also be responsible for HR strategy as HRBP. Procedures for joining and leaving the company, maternity and paternity leave, etc. Recruiting planning and operations. Talent management. Training planning and operations. Evaluation operations. Labor management. Responding to enquiries from employees, etc.

EN: BusinessJP: Not RequiredVisa: Available

Banquet Commis - JW Marriott Hotel Tokyo

Marriott International

POSITION SUMMARY Applicants should have a valid work visa for Japan or be eligible to work in Japan. Prepare proper plate and platter presentations for banquets. Set up and operate action stations for banquet or buffet. Carve buffet meats as requested by guests. Support banquet and buffet by ensuring adequate stock of all items. Operate ovens, stoves, grills, microwaves, and fryers to prepare foods. Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Guest Relations Officer

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Preparing and explaining guest folio, and perform check out base on benchmark standard. Maintain a harmonious and professional relationship with co-workers, supervisors and all departments. Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Develop healthy and happy relation with other front office team member in particular and all hotel employee in general. Assist in other areas of the department as needed. Ensure all local and corporate policies, works rules and benchmark standard are properly applied. Utilize Golden appropriately for a maximum guest recognition/satisfaction. Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations. Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms. Perform smooth check in and check out process base on benchmark standard. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms. Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue. Maintain and control expenses.

Externalproductother

Manager, Data Product Management – Japan

The Coca-Cola Company

The Manager, Data Product Management supports the Japan & South Korea Operating Unit (OU) data product portfolio and backlog, driving adoption, usage, and change management for data and analytics products across the Operating Unit. The role delivers cross-domain analytics initiatives, supports scalable decision science solutions, and champions data-driven decision-making with OU and system partners — ensuring data products are delivered, adopted, and continuously improved. Responsibilities include managing assigned data products and backlog items from definition through delivery and adoption, driving adoption, usage, and change management activities, supporting delivery of cross-domain analytics initiatives in partnership with engineering and data science, gathering business requirements and user feedback to shape product improvements, tracking product usage, value metrics, and adoption results, reporting progress to leadership, championing data-driven decision-making with business users and system partners, and coordinating day-to-day delivery activities across technical and business stakeholders. Organizational Impact ensures data products reach and are used by the business teams they are built for and supports the shift toward data-driven ways of working across the OU. Innovation & Complexity improves adoption approaches and product usability based on user feedback and usage data and applies product thinking to analytics delivery. Communication & Influence communicates effectively with business users, technical teams, and partners, and delivers training and change support that builds data confidence in the business.

EN: BusinessJP: Business

Externalotherother

[Supply Chain] Senior Manager Customer Solution [MedTech]

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Key Responsibilities 1. Customer Solutions Strategy and Operating Model Develop and execute the Japan Customer Solutions strategy and roadmap aligned with MedTech Japan business priorities and regional/global direction. Translate customer, Commercial and operational needs into scalable service models, process standards, capability plans and investment priorities. Own the governance for the Customer Solutions portfolio, including prioritization, decision rights, milestones, risks, benefits and stakeholder communication. Define service principles and ways of working that balance customer experience, operational efficiency, compliance, cost and business continuity. 2. Global Application Deployment and Process Design Lead the Japan deployment and adoption of global customer-facing applications, including order intake/order management, case management and related workflow. Act as the accountable business owner for local requirements, process fit-gap assessment, design decisions, testing readiness, data and user readiness, cutover, stabilization and sustained adoption. Partner with global product owners, regional teams and IT to advocate for critical Japan requirements while maximizing standardization and global solution adoption. Design, document and maintain end-to-end processes, roles, controls, escalation paths and service-level expectations across Customer Solutions and connected functions. Ensure new solutions are supported by effective change management, training, communications, standard work, performance measures and post-implementation improvement. 3. Customer Service Operations and Performance Provide leadership for reliable and compliant customer service operations, including order processing, inquiry and case handling, issue resolution, customer communication and escalation management. Establish and monitor service KPIs, dashboards and operating reviews covering quality, timeliness, productivity, customer experience, backlog, adoption and issue recurrence. Use data, customer feedback and root-cause analysis to identify systemic issues, prioritize improvements and drive corrective and preventive actions. Ensure operational readiness for product launches, portfolio changes, seasonal or demand peaks, system releases and business continuity events. Maintain appropriate internal controls and ensure adherence to company policies, quality requirements, privacy expectations and relevant local regulations. 4. Key Account Management and Customer E2E Improvement Partner with Commercial to identify strategic accounts and improvement opportunities across the customer’s end-to-end logistics and order-to-delivery flow. Build trusted working relationships with customer logistics leaders and other relevant decision-makers, serving as a senior point of contact for cross-organizational service and flow improvement. Analyze the current-state E2E flow, pain points, handoffs, service failures, inventory or delivery constraints, and jointly develop practical improvement proposals. Present recommendations and business cases, obtain customer and internal agreement on actions, responsibilities, milestones and success measures, and lead disciplined implementation. Run regular governance with Commercial, internal functions and customers to track commitments, resolve barriers, demonstrate outcomes and identify the next wave of value opportunities. Apply customer insights across the broader Customer Solutions roadmap so that learning from key accounts improves standard processes and service models. 5. Cross-functional Leadership and Transformation Lead cross-functional initiatives involving Commercial, Deliver, Planning, Distribution, Transportation, Quality, Finance, IT, Procurement and regional/global partners. Influence stakeholders through customer insights, process knowledge, data and clear recommendations, including when priorities or requirements differ across functions. Communicate progress, risks, decisions, customer impact and required leadership support in a concise and transparent manner. Champion simplification, standardization, digitalization, automation and continuous improvement across the customer service value stream. 6. People Leadership and Capability Building Lead, coach and develop a team of four, setting clear objectives, role expectations and performance standards aligned with business priorities. Conduct regular coaching, development and career conversations, provide timely feedback, recognize contribution and address performance gaps appropriately. Build team capability in customer experience, process design, application deployment, project management, problem solving, analytics, stakeholder management and change leadership. Create an inclusive, accountable and collaborative team environment, strengthen succession plans and develop future leaders and subject-matter experts. Plan team capacity and capabilities to support both stable operations and transformation priorities.

Senior Director, Integration Lead – Japan & South Korea

The Coca-Cola Company

The Integration Lead serves as the strategic and operational bridge between business priorities, enterprise platforms, and cross-functional delivery teams to ensure seamless integration of data, systems, and digital capabilities across the Coca-Cola ecosystem. This includes the deployment, support, and adoption of global products and tools, as well as delivery of Operating Unit (OU)-specific regional/local digital products, ensuring both enterprise-wide consistency and responsiveness to local market needs. This role is responsible for driving end-to-end integration strategy, execution governance, and operational alignment across enterprise initiatives, enabling scalable, secure, and interoperable solutions that accelerate business value realization. The Integration Lead partners closely with global product teams, operating units, bottlers, and technology stakeholders to simplify complexity, standardize integration patterns, improve data flow and system connectivity, and ensure successful adoption of enterprise capabilities. The role requires strong program leadership, stakeholder management, technical fluency, and the ability to translate business transformation priorities into scalable integration solutions that support Coca-Cola’s digital-first, AI-enabled operating model.

Externaloperations

Assistant Vice President, FX Operations, Markets Operations

The Sec & Derivatives Sr Analyst is an intermediate level position responsible for accomplishing results through the management of a team or department. FX Operation is responsible for processing Confirmation and Settlement for FX and FX Option Trade. The overall objective of this role is to facilitate the clearance, settlement and investigation of FX and FX Option product. Responsibilities: FX / FX Option confirmation and settlement related tasks Conduct daily tasks related to FX settlement activities of operations processes Support data entry, data gathering and making internal reporting data Review current process and execute automation and straight through processing for better operation with risk mitigation, client service enhancements, or overall technology enhancements Develop and implement business initiatives, client solutions, or projects affiliated with FX settlement Solve complex inquiries, conduct discovery and complete due diligence activities for client requests Provide detailed analysis of escalated issues when necessary and recommend actions for resolution Develop and implement business plans, policies, and procedures that offer solutions and cost saving opportunities Coordinate with internal and external clients to assess service quality and identify areas for improvement Act as an advisor to new/junior staff Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

EN: Not RequiredJP: NativeVisa: Not Available

[BVLGARI Ginza] Events Executive

Marriott International

POSITION SUMMARY – F&B and Event Service Expert Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts are skilled in a wide range of event functions and are able to take the initiative and deliver a wide range of services to make sure that guests’ experience is well taken care of from start to finish. Whether setting tables and event materials, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support the team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Business Processes Principal - CIS Consultant

Lead customer innovation engagements: Run discovery workshops and FDE-style boot camps with business and IT stakeholders to surface, qualify, and prioritize Industry AI opportunities capable of fundamentally transforming how customers operate and grow. Define high-value Industry AI use cases: Translate business challenges into implementable AI solutions — applying AI tools in the definition process itself to sharpen requirements, agent architecture, KPIs, and quantified value metrics. Own the end-to-end lifecycle: Drive use cases from discovery to deployment — defining requirements, building prototypes and acceptance criteria, partnering with engineering throughout, and validating business outcomes. Deliver value rapidly: Apply a fast, iterative model that puts measurable customer value in production within weeks, not quarters. Build the Industry AI portfolio: Turn customer learnings into industry-specific AI assets and accelerators — with documented financial and operational value, reusable across SAP globally. You will join SAP's Customer Industry Solutions (CIS) team — a global group of industry experts at the intersection of deep domain knowledge and cutting-edge AI engineering. The role demands both rare domain depth and the ability to influence engineering teams, product managers, and customer executives. Guiding others to define sharper use cases, ask better value questions, and close the gap between AI potential and business reality is an explicit expectation at this level.