Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
IHG Hotels & ResortsWe are looking for a passionate and experienced Club InterContinental Manager to lead our Club Lounge operation and deliver exceptional, personalized guest experiences. As the person in charge of the Club Lounge, you will oversee daily operations, lead and develop the team, maintain brand standards and drive guest satisfaction while ensuring operational and financial performance. Oversee daily Club Lounge operations and ensure exceptional, personalized service in line with InterContinental brand standards. Welcome and engage with guests, recognizing IHG One Rewards members, InterContinental Ambassadors and returning guests. Coordinate with other departments to meet guest requests, including VIP arrangements and tailored Club activities. Handle guest feedback and complaints professionally to continuously improve guest satisfaction. Ensure the lounge facilities are clean, well-maintained and appropriately stocked. Lead, coach and develop the Club Lounge team through training, mentoring and regular feedback. Manage staffing requirements, allocate duties and establish performance and development goals. Ensure team members have the necessary training, equipment and resources to perform their duties effectively. Support the preparation and analysis of monthly profit and loss statements and the annual Club Lounge budget. Monitor and control labor costs, food and beverage costs, and other operating expenses. Identify opportunities to increase revenue through upselling rooms, food and beverage outlets, and spa services. Ensure compliance with safety and security procedures to protect guests and colleagues. Supervise the proper handling of cash and credit card transactions. Ensure compliance with applicable laws, regulations and hotel policies.
- Fluency in both Japanese and English. - At least five years of experience in a Club Lounge or a related field, including supervisory experience. - A bachelor’s degree or higher qualification, or equivalent, in Hotel Management, Business Administration or a related field. - Strong leadership, communication and interpersonal skills. - A genuine passion for luxury hospitality and creating memorable guest experiences. - The ability to lead a team while maintaining high service standards and operational efficiency.
- Additional language skills are an advantage.
