Jobs in Tokyo

Externalotherother

[Supply Chain] Senior Manager Customer Solution [MedTech]

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Key Responsibilities 1. Customer Solutions Strategy and Operating Model Develop and execute the Japan Customer Solutions strategy and roadmap aligned with MedTech Japan business priorities and regional/global direction. Translate customer, Commercial and operational needs into scalable service models, process standards, capability plans and investment priorities. Own the governance for the Customer Solutions portfolio, including prioritization, decision rights, milestones, risks, benefits and stakeholder communication. Define service principles and ways of working that balance customer experience, operational efficiency, compliance, cost and business continuity. 2. Global Application Deployment and Process Design Lead the Japan deployment and adoption of global customer-facing applications, including order intake/order management, case management and related workflow. Act as the accountable business owner for local requirements, process fit-gap assessment, design decisions, testing readiness, data and user readiness, cutover, stabilization and sustained adoption. Partner with global product owners, regional teams and IT to advocate for critical Japan requirements while maximizing standardization and global solution adoption. Design, document and maintain end-to-end processes, roles, controls, escalation paths and service-level expectations across Customer Solutions and connected functions. Ensure new solutions are supported by effective change management, training, communications, standard work, performance measures and post-implementation improvement. 3. Customer Service Operations and Performance Provide leadership for reliable and compliant customer service operations, including order processing, inquiry and case handling, issue resolution, customer communication and escalation management. Establish and monitor service KPIs, dashboards and operating reviews covering quality, timeliness, productivity, customer experience, backlog, adoption and issue recurrence. Use data, customer feedback and root-cause analysis to identify systemic issues, prioritize improvements and drive corrective and preventive actions. Ensure operational readiness for product launches, portfolio changes, seasonal or demand peaks, system releases and business continuity events. Maintain appropriate internal controls and ensure adherence to company policies, quality requirements, privacy expectations and relevant local regulations. 4. Key Account Management and Customer E2E Improvement Partner with Commercial to identify strategic accounts and improvement opportunities across the customer’s end-to-end logistics and order-to-delivery flow. Build trusted working relationships with customer logistics leaders and other relevant decision-makers, serving as a senior point of contact for cross-organizational service and flow improvement. Analyze the current-state E2E flow, pain points, handoffs, service failures, inventory or delivery constraints, and jointly develop practical improvement proposals. Present recommendations and business cases, obtain customer and internal agreement on actions, responsibilities, milestones and success measures, and lead disciplined implementation. Run regular governance with Commercial, internal functions and customers to track commitments, resolve barriers, demonstrate outcomes and identify the next wave of value opportunities. Apply customer insights across the broader Customer Solutions roadmap so that learning from key accounts improves standard processes and service models. 5. Cross-functional Leadership and Transformation Lead cross-functional initiatives involving Commercial, Deliver, Planning, Distribution, Transportation, Quality, Finance, IT, Procurement and regional/global partners. Influence stakeholders through customer insights, process knowledge, data and clear recommendations, including when priorities or requirements differ across functions. Communicate progress, risks, decisions, customer impact and required leadership support in a concise and transparent manner. Champion simplification, standardization, digitalization, automation and continuous improvement across the customer service value stream. 6. People Leadership and Capability Building Lead, coach and develop a team of four, setting clear objectives, role expectations and performance standards aligned with business priorities. Conduct regular coaching, development and career conversations, provide timely feedback, recognize contribution and address performance gaps appropriately. Build team capability in customer experience, process design, application deployment, project management, problem solving, analytics, stakeholder management and change leadership. Create an inclusive, accountable and collaborative team environment, strengthen succession plans and develop future leaders and subject-matter experts. Plan team capacity and capabilities to support both stable operations and transformation priorities.

Senior Director, Integration Lead – Japan & South Korea

The Coca-Cola Company

The Integration Lead serves as the strategic and operational bridge between business priorities, enterprise platforms, and cross-functional delivery teams to ensure seamless integration of data, systems, and digital capabilities across the Coca-Cola ecosystem. This includes the deployment, support, and adoption of global products and tools, as well as delivery of Operating Unit (OU)-specific regional/local digital products, ensuring both enterprise-wide consistency and responsiveness to local market needs. This role is responsible for driving end-to-end integration strategy, execution governance, and operational alignment across enterprise initiatives, enabling scalable, secure, and interoperable solutions that accelerate business value realization. The Integration Lead partners closely with global product teams, operating units, bottlers, and technology stakeholders to simplify complexity, standardize integration patterns, improve data flow and system connectivity, and ensure successful adoption of enterprise capabilities. The role requires strong program leadership, stakeholder management, technical fluency, and the ability to translate business transformation priorities into scalable integration solutions that support Coca-Cola’s digital-first, AI-enabled operating model.

Externaloperations

Assistant Vice President, FX Operations, Markets Operations

The Sec & Derivatives Sr Analyst is an intermediate level position responsible for accomplishing results through the management of a team or department. FX Operation is responsible for processing Confirmation and Settlement for FX and FX Option Trade. The overall objective of this role is to facilitate the clearance, settlement and investigation of FX and FX Option product. Responsibilities: FX / FX Option confirmation and settlement related tasks Conduct daily tasks related to FX settlement activities of operations processes Support data entry, data gathering and making internal reporting data Review current process and execute automation and straight through processing for better operation with risk mitigation, client service enhancements, or overall technology enhancements Develop and implement business initiatives, client solutions, or projects affiliated with FX settlement Solve complex inquiries, conduct discovery and complete due diligence activities for client requests Provide detailed analysis of escalated issues when necessary and recommend actions for resolution Develop and implement business plans, policies, and procedures that offer solutions and cost saving opportunities Coordinate with internal and external clients to assess service quality and identify areas for improvement Act as an advisor to new/junior staff Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

EN: Not RequiredJP: NativeVisa: Not Available

[BVLGARI Ginza] Events Executive

Marriott International

POSITION SUMMARY – F&B and Event Service Expert Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts are skilled in a wide range of event functions and are able to take the initiative and deliver a wide range of services to make sure that guests’ experience is well taken care of from start to finish. Whether setting tables and event materials, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support the team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Business Processes Principal - CIS Consultant

Lead customer innovation engagements: Run discovery workshops and FDE-style boot camps with business and IT stakeholders to surface, qualify, and prioritize Industry AI opportunities capable of fundamentally transforming how customers operate and grow. Define high-value Industry AI use cases: Translate business challenges into implementable AI solutions — applying AI tools in the definition process itself to sharpen requirements, agent architecture, KPIs, and quantified value metrics. Own the end-to-end lifecycle: Drive use cases from discovery to deployment — defining requirements, building prototypes and acceptance criteria, partnering with engineering throughout, and validating business outcomes. Deliver value rapidly: Apply a fast, iterative model that puts measurable customer value in production within weeks, not quarters. Build the Industry AI portfolio: Turn customer learnings into industry-specific AI assets and accelerators — with documented financial and operational value, reusable across SAP globally. You will join SAP's Customer Industry Solutions (CIS) team — a global group of industry experts at the intersection of deep domain knowledge and cutting-edge AI engineering. The role demands both rare domain depth and the ability to influence engineering teams, product managers, and customer executives. Guiding others to define sharper use cases, ask better value questions, and close the gap between AI potential and business reality is an explicit expectation at this level.

Bakery Commis 2

Prepare breakfast, lunch, and dinner food items per guest orders in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment/安全で衛生的な労働環境を保ちながら、製造要求条件、品質基準に従い、ゲストのオーダーごとに朝食、ランチ、ディナーの料理を準備する。

Externalsales

Solution Sales Specialists - AI Business Solution & Business Process

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. The AI Business Solutions division of the SME&C department's Corporate segment (focused on small and medium-sized enterprises) is building a digital-first organization in collaboration with partners, led globally, with the aim of empowering customers through Microsoft's cloud solutions centered on generative AI technology. SME&C is one of the fastest-growing customer segments and a key contributor to Microsoft's growth. As a Solution Sales Specialist for Dynamics 365, Power Platform, and Copilot solutions, you will support customers in identifying and achieving their business goals through digital engagement and collaboration with partners. You will work closely with account teams and technical specialists to deliver value through Microsoft's cloud solutions, helping customers accelerate their digital transformation journey. In this senior individual contributor role, you will independently lead complex, large-scale deals involving multiple decision makers, and you will take an active role in shaping territory strategy, building strategic alliances with partners, and sharing knowledge and coaching within the team. This role offers opportunities to develop solution sales skills, deepen knowledge of Microsoft's generative AI solutions such as Copilot and Agent, and collaborate across teams. Flexibility is provided, with up to 50% remote work possible. Microsoft's mission is to empower every person and every organization on the planet to achieve more. We foster a culture of inclusion based on respect, integrity, and accountability, where everyone can thrive.

EN: BusinessJP: Native

EN: BusinessJP: NativeVisa: Not Available

Pre-sales SE - Enterprise Account Manager (Solution Consultant)

You will collaborate with account managers and partners to establish yourself as a trusted advisor to potential and existing customers through ongoing high-touch proposal activities. By identifying and clarifying issues from potential and existing customers, and determining the specific causes, you will propose feasible solutions by developing optimal roadmaps. You will understand a wide range of products and create proposals to optimize the overall solution for customers, working towards the realization of medium- to long-term network security plans. You will develop and propose effective solutions to address the cybersecurity challenges of potential and existing customers. You will continuously self-learn to maintain technical leadership in the technologies targeted by our products, such as security, networking, AI, data centers, SDN, and public cloud. By gathering information on industry trends and competitors, you will understand the advantages of our products and enable effective differentiation proposals.

Senior Director, Data Analytics

The Coca-Cola Company

The Senior Director, Data Analytics leads data strategy and delivery for the Japan & South Korea Operating Unit. The role owns the data and analytics portfolio and demand governance, builds AI, machine learning, and data science capability, drives advanced analytics and modeling, and partners across the Coca-Cola system to deliver measurable business value. The role leads a team spanning data engineering, data science, data governance and operations, and data product management — delivering local data and analytics products (e.g., vending pricing models, local data pipelines) while rolling out and driving adoption of global data and analytics tools (e.g.,Fuelight, OU360, MPM). As JKOU scales AI-enabled decision-making across its growth model, this role builds the data foundation and analytical capability that turn data into decision advantage. Responsibilities include owning the OU data and analytics strategy, roadmap, and portfolio, aligned with JKOU business priorities and the global data agenda; leading demand governance and prioritization for data and analytics investments based on business value and feasibility; building and developing AI, ML, and data science capability within the OU, growing both talent and reusable analytical assets; driving advanced analytics and modeling that directly inform commercial, marketing, vending, and supply chain decisions; leading delivery of local data products (e.g., vending pricing model, local data pipeline) and adoption of global data tools (e.g.,Fuelight, OU360, MPM); owning the OU data platform architecture and engineering roadmap in partnership with global data teams; establishing data governance, quality, privacy, and responsible AI standards across the OU, embedded in platforms and processes; leading bottler relations and alignment on data sharing and operationalization, building the system data backbone; providing people leadership and capability development across the Data & Analytics team; serving as a senior advisor to OU leadership on data strategy, AI opportunities, and analytics-driven performance. Organizational Impact includes determining how effectively JKOU converts data into decision advantage across its growth agenda; owning the OU-wide data and analytics portfolio spanning local products and global platform adoption; leading a multi-disciplinary team and influencing bottler and global data ecosystems; shaping responsible, compliant, and trusted use of data and AI across the OU. Innovation & Complexity involves building AI and advanced analytics capability that changes how commercial and operational decisions are made; balancing rapid analytical experimentation with scalable, governed data foundations; navigating complex data-sharing, privacy, and ethical considerations across the system; championing AI-enabled automation and decision science across business domains. Communication & Influence includes influencing OU leadership, bottlers, and global data stakeholders on data strategy and investment; translating complex analytical concepts into clear business narratives and decisions; leading governance forums and alignment across business, digital, legal, and privacy stakeholders; building trusted partnerships across the Coca-Cola system to enable data collaboration.

EN: BusinessJP: Business