Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
SalesforceThe Renewals Team is responsible for managing and forecasting the entire book of renewals business. They forecast and track renewals trends and highlight adoption issues for the company. The Renewals team partners with sales, customer success manager and support to execute retention strategy. They are responsible for conducting account review, risk assessment and due diligence while developing a renewal strategy. Renewal team members take ownership and maintenance of all renewal opportunities (direct customers and indirect through resellers), forecasting, negotiation, generate upsell/cross sell opportunities, engaging internal resources and closing renewals prior to contract expiration. As a Scale Renewals Manager you start to handle a large number of renewals. Volume of contracts managed each month tends to be around 50 ~ 100(depends on assigned territory) for Direct and Reseller’s customers in Japan, Korea and Taiwan. You own driving the renewal to completion. You partner with the account team and develop a renewals strategy for every customer. You build quotes, review contract terms, negotiate pricing, look for up-sell opportunities, and handle objections. It is also needed to plan how to improve the current operation process and manage some contractors or outsource partners who are doing renewal management for small size of contracts. You will be measured on renewal rate, contract term length, and KSO (Key Strategic Objectives) driving specific sales goals of your renewals and ability to negotiate favorable terms. The role drives managed renewals in the assigned territory, identifies risks and revenue growth opportunities, achieves monthly renewal targets, forecasts account risks, develops negotiation strategies, builds relationships across Sales and Customer Success, resolves customer issues, handles escalations, negotiates renewal contracts, leads regional forecast calls as needed, manages contractors or outsource partners, shares renewal best practices, identifies upsell and cross-sell opportunities, coordinates with internal teams, and maintains a rolling 180 day weekly forecast of renewals.
- High-level fluency in Japanese language (speaking, reading, writing, listening) - Excellent verbal and written English communication skills (TOEIC 730+ ) - Strong organizational skills with the ability to manage multiple projects simultaneously - Considerable interpersonal skills are mandatory, including the ability to establish and maintain effective working relationships with others - Strong negotiation skills that allow for value-based contract negotiations - Knowledge of restructuring contract term and condition relating legal, finance and billing - Excellent computer skills (Excel, Word, PowerPoint, Google Apps)
- 3 years or relative experience or sales/account and/or renewal management experience from a software or SI/solution Selling industry are preferable. - Vast knowledge or experience of Business Application (CRM/SFA/MA experience as user/sales is preferable) - Fundamental understanding of Salesforce product solutions - Degree or Relevant Work Experience Preferred
- ハイブリッドワーク / リモートワーク制度: 業務内容やチームの取り決めに応じた在宅勤務（リモートワーク）とオフィス勤務の柔軟な組み合わせが可能です。 - フレックスタイム制度: コアタイムにとらわれない柔軟なスケジュール調整が可能で、育児や介護、個人のプライベートな事情に応じた働き方を尊重しています。 - 充実した両立支援制度: 産前産後休暇・育児休業、復職後の短時間勤務や看護・介護休暇など、ライフステージの変化に寄り添う各種サポートプログラムが整っています。 - ウェルビーイング支援: 心身の健康を支援するウェルネス手当、社員サポートプログラム（EAP）など、持続可能なキャリアを支える包括的な福利厚生を提供しています。
