Jobs in Tokyo

EN: BusinessJP: Not Required

Reservations Supervisor (リザベーションスーパーバイザー)

Marriott International

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

EN: Not RequiredJP: Business

Externaloperationsdata

Customer Support Data Analyst - Mercari

The Mercari Group’s Customer Service organization is responsible for customer support for individual customers and for designing and operating better customer experiences (CX) at Mercari, Inc. and Merpay, Inc. The organization is driving customer service transformation (CS-AX) through the use of technologies including AI, with the aim of improving operational efficiency while enhancing the quality of the customer experience. By 2029, we aim to resolve most inquiries using AI and pursue effortless experiences for our customers. This team specializes in handling data across Customer Service. Its mission is to analyze customer behavior by combining customer service data with business data, such as transaction and usage data, and use those insights to improve the customer experience. You will provide the data and analysis needed for operations. You will monitor KPIs, evaluate the effectiveness of initiatives, and analyze gaps between staffing plans and actual results to support decision-making by operations teams and management. You will identify issues and opportunities for improvement from operational data and the voice of the customer (VOC), propose improvements to customer service operations and products, and advance initiatives with relevant teams. You will design and track customer service operational KPIs and develop dashboards and data infrastructure. You will provide a foundation for understanding operational realities, detecting anomalies, and implementing improvements based on accurate figures. You will create analysis frameworks and templates using BI tools and generative AI, establishing a foundation for analysis and improvement proposals within the team. You will roll these out to customer service operations teams and across Mercari, creating an environment where everyone can handle customer service data safely and conduct high-quality analyses based on VOC and other information. You will design and implement systems for weekly operational reviews, goal setting, and retrospectives, and use KPIs to drive data-informed analysis, improvement proposals, and PDCA cycles, embedding these practices in day-to-day operations. AI-powered analysis that combines the extensive business data of a C2C (Customer to Customer) marketplace with customer service inquiry data is a challenging area where there is no established right answer yet. This role enables you to influence decision-making through KPIs across customer service operations spanning multiple businesses, including the marketplace, Merpay, and cross-border commerce. Because this is the department that hears from customers first, you can also contribute to improving the customer experience and serve as a catalyst for driving the business forward.

EN: BusinessJP: Not Required

Externalfinanceother

Research Analyst

Global Investment Research (GIR) provides investment recommendations by generating fundamental research and analysis of companies, industries, markets and economies. Our clients include asset managers, hedge funds, mutual funds, pension funds and major non-financial corporations, among others. The Macro Research team focuses on the intersection between economics and financial markets across a wide range of assets, including equities, fixed income, currencies and commodities. We are seeking a junior economist to join the Japan Economics team in Tokyo. Working closely with senior economists, the successful candidate will analyze and interpret Japanese economic data releases and policy developments, including indicators related to growth, inflation, labor markets and monetary policy. They will monitor economic, political and market developments affecting Japan, including tracking and analyzing BOJ policy developments and assessing their implications for financial markets. They will develop and maintain forecasting models, proprietary databases and analytical tools that support the team's research and forecasting efforts; support economists in the production of research reports, presentations and client materials; and contribute to economic research projects and publications, including data analysis, chart preparation and written content. They will publish occasional research pieces and thematic notes under the guidance of senior economists, work closely with colleagues across Global Banking and Markets (Sales, Trading and Investment Banking), as well as external clients, to explain the team's views and respond to questions, and assist in preparing for client meetings, conferences and other client engagement activities.

EN: BusinessJP: Not RequiredVisa: Not Available

Externalsalesother

Major Account Manager

As a Major Account Manager within our Major Account Division 1, you will be responsible for driving business growth and managing relationships with Japan’s top 50 enterprises, specifically focusing on manufacturing indutry. We take pride in our dominant market share in these industries. Your role is to accelerate our customers' Digital Transformation (DX) by providing world-class security solutions. Lead strategic proposals and contract negotiations with C-level executives and key decision-makers. Directly engage with end-users while providing sales support and post-sales orchestration through our partner ecosystem. Partner with internal Product Specialists and Marketing teams to increase brand awareness and generate a robust pipeline within your assigned territory. Deliver our comprehensive suite of products and solutions to create a secure digital environment for the world’s leading brands.

EN: Not RequiredJP: Business

Externalmarketingother

Director

This role leads ongoing execution support across a range of areas for large-scale development and BPO projects in marketing, including planning and driving business transitions, campaign planning based on digital strategies, proposing initiatives based on quantitative and qualitative analysis, and UI deliverables. As a Campaign Manager, you will build projects, automate and drive improvements, plan digital campaigns, define KPIs, manage production, conduct analysis and reporting, operate PDCA cycles based on quantitative data, and design UI/UX. As an Information Architect, you will understand clients’ business challenges and develop strategies, understand, organize, and analyze operations in digital marketing, lead or support project teams, and plan and oversee planning activities. As a Marketing Analyst, you will interview clients to identify and define challenges, design and manage overall initiatives to address them, conduct data analysis and consulting, operate PDCA cycles based on quantitative and qualitative data analysis, and design and prepare regular measurement reports. As a Technical Consultant, you will support the implementation and operation of marketing automation tools (Salesforce Marketing Cloud), plan new CRM scenarios and operate PDCA cycles, manage ad hoc campaign delivery, and report on and analyze delivery results.

[A&V] Senior Manager, Business Development

At Pfizer, we believe that every role contributes to our mission of improving patients' lives. Our business development and strategic planning serve as our corporate representative in crucial negotiations, enabling us to deliver breakthroughs that transform patients' lives. We seek dedicated colleagues who can tackle challenges head-on and devise innovative solutions to fulfill our mission. Your role is vital in navigating important discussions that impact our ability to achieve significant advancements in healthcare. In this role, you will independently identify, evaluate, and drive new business opportunities including partnerships, licensing (in/out), acquisitions, and divestitures. You will lead end-to-end deal processes including evaluation, valuation, negotiation, due diligence, contracting, and post-deal alliance management. You will partner closely with cross-functional teams to assess strategic fit, feasibility, and business rationale; monitor industry trends, competitive activity, and market dynamics to inform BD strategy and opportunity creation; manage multiple BD projects concurrently with high autonomy in a fast-paced, lean organizational setting; and represent Pfizer as a credible counterpart in external partner discussions and negotiations. You will also support the BD Lead in shaping and executing Pfizer Japan’s BD strategy and long-term growth initiatives.

Externalotherdata

[A&V] RWE Senior Manager, Analytics Expert

Source, interpret, generate, and communicate high-quality, timely real-world evidence and insights to inform business decisions across therapeutic areas and serve as an RWE expert in engagements with external stakeholders. Lead RWD analyses and collaborate with key stakeholders across global, regional, and Japan-based functions, as well as external partners, to develop, maintain, and appropriately use Japan-relevant RWD assets and analytical environments. Lead the evaluation and implementation of innovative data sources and advanced analytical approaches, including artificial intelligence (AI) and machine learning (ML), where appropriate. Design and execute RWE research projects that address relevant medical and business questions. Develop study protocols, case report forms, questionnaires, statistical analysis plans, and study reports, as applicable. Projects may include patient-reported outcome studies, retrospective and prospective observational studies, and analyses that provide evidence inputs for health economic evaluations to demonstrate the value of Pfizer products. Lead the sourcing, interpretation, and generation of RWE to support internal decision-making and appropriate external scientific communication. Collaborate with Medical Affairs, Marketing, Digital, Policy, and other relevant stakeholders in Japan and globally to develop and apply evidence that supports the value of Pfizer products. Lead and conduct analyses for RWD projects, ensuring appropriate quality assurance and quality control throughout the project lifecycle. Provide RWD methodological and technical expertise, consultation, and training to relevant colleagues. Develop and review materials for Access & Value, Medical Affairs, Marketing and other stakeholders from an RWE technical perspective, and present evidence to external stakeholders when appropriate. Ensure that all activities comply with applicable laws, regulations, corporate policies, procedures, and quality standards.

Externalotherother

[MA] Office-based Medical Affairs Scientist (MAS), Breast Cancer team, Oncology Medical Affairs

The MAS roles are hybrid in responsibilities. Specific roles in teams can vary between 80% field with 20% head office activity to 80% head office activity with 20% field activity. This is a continuum and not fixed and will vary based on business needs. Rarely there may be a role that is 100% Field. Be the Pfizer Japan medical scientific point of contact for HCPs, medical societies, regulators, academia and other external stakeholders. Play a central role as a scientific and medical leader who can identify unmet medical needs, contribute to building and executing medical plans and establish clinical evidence. Demonstrate medical and scientific leadership and expertise by ensuring the highest scientific standards during internal and external activities to provide deep medical and scientific expertise. Develop local medical plans aligned with global medical plans to address local unmet medical needs and fill data gaps, and contribute to the implementation of local medical strategies and life cycle clinical plans for inline and pipeline medicines and vaccines. Provide and exchange medical and scientific information for and from medical facilities in the assigned area and external stakeholders, and contribute to decisions on medical strategies for assigned products to ensure their safe, proper, and effective use. Drive heightened understanding of the burden of disease in the assigned therapeutic area and the medical attributes of products to enhance safe and efficacious use. Contribute to department and team goals and participate in cross-organizational projects as a core member, providing guidance to deliver results. Develop and execute medical plans aligned with medical strategy to meet unmet medical needs in assigned products and therapeutic areas. Identify unmet medical needs and healthcare disparities, and execute customer-facing medical activities, including unbiased medical and scientific communication with HCPs and other relevant individuals and organizations, medical advisory board meetings, educational seminars, data-generation initiatives, medical-material creation, and necessary scientific input. Create activity plans with senior medical management to address unmet needs and data gaps. Develop the customer-facing part of medical plans to establish collaborative scientific relationships with stakeholders. Provide subject-matter expertise and high-quality scientific exchange, bringing formal and informal insights into the organization to shape strategy. Collaborate with medical stakeholders as a scientific expert for HCPs, medical societies, academia, and others. Establish strong collaborative scientific relationships through non-promotional activities such as scientific exchanges using the latest research papers and follow-up on academic conference presentations. Maintain a comprehensive stakeholder map and communicate effectively and agilely at an expert level. Follow up on clinical investigator-sponsored research and medical grants in compliance with Pfizer policies. Acquire and maintain extensive, up-to-date medical and pharmaceutical information in the assigned area to identify unmet needs and support medical strategy. Deliver key medical and scientific activities within the medical plan, such as high-quality educational materials, real-world evidence generation, non-interventional studies, database studies, and registries in collaboration with the Health & Value team, and ensure timely publication of data. Establish reliable, long-term stakeholder relationships. Enhance opportunities to create evidence based on medical needs by sharing customer insights through constructive cross-functional partnerships. Optimize patient centricity in medical communications and deliverables, incorporating health literacy and cultural awareness principles. Establish enduring peer-to-peer scientific relationships with leading HCPs and specialists, including non-traditional partners and key decision makers. Maintain and enhance cross-BU alignment on metrics. Collect necessary information and analyze insights before meetings to provide deep medical and scientific expertise. Align, contribute, and collaborate with relevant internal stakeholders. Provide expert, HCP, and relevant feedback on product life-cycle strategies to related company divisions and departments. Share medical and scientific information and insights within appropriate limits and ways for Marketing colleagues to develop brand plans. Provide scientific input for scientific meetings and materials, and provide medical education programs with medical societies or relevant stakeholders. Collaborate in clinical development by providing medical and scientific input into protocol feasibility assessments for clinical trial proposals. Work with Development Japan and global development to identify appropriate investigators and sites for Pfizer-sponsored clinical trials. Work with clinical research and Development Japan colleagues, and above-country and global BU colleagues, to drive timely completion of Pfizer-sponsored clinical trials. Demonstrate scientific and medical leadership and provide input to global clinical teams and Development Japan to ensure trial designs and selection address Japan’s needs, leveraging customer and patient insights, and support clinical development programs and regulatory interactions from early development. Contribute to product and therapeutic-area medical strategy and provide medical and scientific advice internally and externally to assure appropriate product use and patient safety, aligned with short- and long-term business goals. Provide accurate, high-quality, unbiased medical information to HCPs and external experts, including managing unsolicited medical requests. Provide scientific insight and support to field- and head-office-based commercial colleagues. Collaborate with in-country and above-country cross-functional teams to develop impactful and compliant promotional and non-promotional materials of value to customers. Collect and share HCP and stakeholder insights to inform medical strategy and business opportunities. Manage local advisory boards to gain customer insights. If media-trained, present the scientific perspective on selected topics during media briefings. Observe the code of conduct, company regulations, and compliance requirements; communicate with related departments and exercise leadership in POJ. Ensure awareness of and compliance with the Medical Affairs code of conduct for external medical interactions, and provide promotional or non-promotional explanations depending on the related departments. Conduct activities in compliance with MHLW Guidelines for Prescription Drug Sales Information Activities. Ensure activities and communications comply with all policies, guidelines, and regulations. For all Pfizer products, observe applicable laws, regulations, and Pfizer policy, and gather and report safety information. Attend training programs on assigned safety-reporting obligations at an appropriate time. As needed, contribute to business development in assigned areas. In collaboration with Japan Medical Lead, Japan Medical Product Lead, Global MA members, and other relevant functions, identify unmet medical needs and candidate therapies for potential medical interventions in Japan through medical activities such as advisory boards and consultations with medical experts, while maintaining confidentiality. Rapidly respond to critical supply issues from a medical perspective, such as through rapid communications with academic societies and regulatory authorities.

Construction Business Office Technical Manager

You will serve as the technical manager responsible for construction work related to telecommunications and plumbing (including water supply, drainage, and piping) in support of obtaining and maintaining a Special Construction Business License. You will verify the technical validity of estimates and construction plans for construction-related projects, while ensuring compliance with laws and regulations, industry standards, and internal technical standards. By supporting the appointment of chief engineers and supervising engineers as appropriate to the work, and by providing technical advice to the sales department and partner companies, you will help establish a proper framework for carrying out construction work. You will contribute to the sustainable growth and expansion of construction businesses involved in building IT infrastructure for data centers. You will establish and continuously improve the technical staffing structure required to maintain the construction business license. You will evaluate and review construction plans, technical specifications, and construction methods for telecommunications work (LAN, fiber-optic, Wi-Fi, etc.) and plumbing work (water supply, drainage, piping, etc.), including new construction and renovation projects. You will prepare and review construction plans, work schedules, and estimates, and provide technical support and advice on overall project schedule, quality, and cost management. You will ensure compliance with laws and regulations governing the construction industry, industry standards, and internal standards. You will support the appointment of chief engineers and supervising engineers and provide technical guidance to ensure that an appropriate construction management framework is maintained. You will coordinate and manage partner companies and contractors, and support responses to project issues and risks. To support the growth of the construction business, you will help launch new services and business areas, develop talent, and strengthen organizational capabilities.

EN: BasicJP: Business

Construction Business Operations Management Officer

To obtain a new construction business license, you will serve as the officer responsible for managing business operations. You will lead the establishment of the organizational structure and the handling of various procedures required to obtain the license. After the license is obtained, you will maintain the management structure in accordance with the Construction Business Act and lead governance, risk management, and business operations for construction-related projects. Working with internal and external stakeholders, you will support the sound execution of projects and compliance with laws and regulations, while driving the sustainable growth and expansion of construction businesses involved in building IT infrastructure for data centers. You will ensure compliance with the Construction Business Act and other relevant laws and regulations, and drive the acquisition of construction business licenses. You will establish the management structure and business processes required to maintain and renew a Special Construction Business License. You will establish and operate governance, compliance, contract management, procurement management, and subcontractor management systems for construction-related businesses, and properly fulfill prime contractor responsibilities under the Construction Business Act. You will provide governance for construction projects and support business operations by reviewing plans, estimates, and contract terms, assessing risks, and addressing critical issues. You will advise senior management and report on business plans, profitability, and significant risks. To support the growth of the construction business, you will help launch new services and business areas, develop talent, and strengthen organizational capabilities.