Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore 677 hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
26 open jobs
SalesforceThe Success Plan for customers using Salesforce provides three types of plans tailored to customer needs, offering resources, guidance, and technical support. The Customer Success Operations team plays a crucial role in ensuring that the service delivery team can promote customer success by being responsible for the operations of the Success Plan. The key performance indicators that the Operations team aligns with include customer satisfaction, Salesforce usage scores, churn rates, and service utilization rates. This position contributes to the organization in terms of operational excellence towards achieving these key performance indicators. It is not limited to the operations of a single business or specific team but leads organization-wide initiatives that have a significant impact on customer success and the operations of core services. The role involves close collaboration with stakeholders both within and outside the team, including members from the global headquarters, to pursue operations that provide the best customer experience. Below is a detailed breakdown of the role.
SalesforceThe Signature Success Plan is a critical enterprise system designed for customers and partners using Salesforce products and services. It consists of support services, proactive services, and customer success managers. The Signature support services team provides advanced technical support and proactive services. They investigate system failures, confirm technical details regarding usage, provide technical assistance for performance issues, and investigate the causes of alerts detected by proactive services based on inquiries received from customers via phone or the internet. In the case of significant failures, they collaborate with customer success managers to assist customers in resolving issues. Additionally, if detailed investigation is required, they escalate to the development department and work with them to resolve the issues. Signature support engineers are required to have expertise in one of the technical areas ranging from web technologies (HTML, CSS, JavaScript, API, etc.) to server-side technologies (SQL, object-oriented languages like Java, application servers, databases, etc.) to support the rapid resolution of issues and failures that occur in the daily use of Salesforce services by customers who have contracted the highest level of the Signature Success Plan. This position requires individuals who can demonstrate leadership as a technical lead in a team that continuously learns and shares knowledge about the ever-evolving Salesforce products and surrounding technologies, enhancing each other's skills and acting as central engineers.
SalesforceWe are actively hiring in the Solutions department, which supports customer success! The Solutions department assists in proposing our cloud solutions from both business and technical perspectives. Together with Account Executives, we conduct hearings on customer business challenges, create and implement advanced solution proposals utilizing AI and Agents, and present our Vision to customers. We welcome applications from those who want to achieve customer success through proposals directly linked to customer business and management challenges, as well as those who love cutting-edge technology.
TenstorrentTenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. We are looking for a business development leader to grow Tenstorrent’s presence across APAC. In this role, you will build strategic customer relationships, identify new business opportunities, and use your technical depth to connect customer needs with the value of our Compute and AI solutions. This role is remote, based out of APAC. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.
BoschAt the forefront, creating together with customers. The security manager who becomes the "last line of defense" for ADAS projects. As cars connect to the internet and their functions are defined by software, cybersecurity is the most critical factor that determines the success or failure of automotive development. In particular, our customers, major automotive manufacturers, present extremely high security requirements to ensure the safety of their products. Therefore, we are looking for an expert who can deeply engage in specific customer projects and lead the security of those projects to success. It is essential to derive the optimal solution for how Bosch's security technology fits into the customer's unique vehicle architecture and development processes, fulfilling their requirements. Acting as a "command center" between the customer and the Bosch development team is crucial. In the ADAS product development project for a major Japanese automotive manufacturer, you will lead the project as the dedicated "Security Manager," addressing both technical and negotiation aspects. You are not a generalist in product development but a security specialist focused on ensuring the success of specific customer projects. Analyzing and specifying customer-specific security requirements: You will deeply understand the unique security requirements presented by the customer and specify how to realize them with Bosch's products. Engaging in advanced technical negotiations and building trust with customers: It is important to discuss with the customer's security experts on equal footing, addressing questions like "Why is this measure necessary?" and "Is this risk acceptable?" Building a technical trust relationship as the "face" of the project is a key mission. Promoting security activities within the project: You will advance threat analysis (TARA) and the formulation of security verification plans while aligning them with the project schedule.
SalesforceAt Slack, we consider Customer Experience essential to our success. We have a healthy roster of high-profile companies that rely on Slack for their day-to-day communication, and we want to provide them with the best service possible. Our Customer Experience team's top priority is to make our customers successful and ensure that their experience using Slack is a pleasant and productive one. This is a role that requires a broad skill set to be successful. Not only will you be directly responsible for keeping Slack's customers happy, productive, and ensuring they have the best possible experience, but you will also spend time working with the product development team to share customer feedback and insights and to test new features before release to help us build the most compelling product for our customers.
MicrosoftThe Mission Critical Services for Microsoft Security Cloud (MCSfMSC) organization supports Microsoft Security's mission to make the world a safer place. We anticipate and solve customer support needs by amplifying the voice of the customer within engineering and delivering solutions that scale. Every engagement is built on trust, resilience, and long-term customer success, guided by a commitment to diversity, inclusion, and innovation. Here, generative AI solutions such as Microsoft Security Copilot help security and IT professionals respond to cyberthreats faster and process signals at scale. As a Senior Security Customer Experience Engineer, you'll serve as a trusted advisor and engineering advocate for a focused portfolio of Microsoft's largest global enterprise and regulated-industry customers, where a single escalation can reach product engineering leadership within hours. You'll provide proactive guidance, technical advocacy, and crisis leadership to help customers maximize their Microsoft Security investments, strengthen operational excellence, and collaborate seamlessly across Microsoft. This is a deeply technical, customer-focused, and relationship-driven role. Candidates may bring relevant experience from consulting, enterprise architecture, technical account management, cloud architecture, or other customer-facing technical security roles, along with experience managing complex, time-sensitive, and high-visibility situations and driving customer outcomes through engineering-led support. We're not just looking for someone who can do this job well; we're seeking someone who will improve how we do it. In your first year, success looks like customers who escalate less because their environments are healthier, and at least one change you drove that enhanced how the whole team works. This role supports flexible work arrangements consistent with Microsoft policies, customer commitments, and business needs. Team members collaborate across a globally distributed organization and have flexibility in how and where they work while maintaining required customer coverage and on-call commitments.
SalesforceThe Trail Architect is a consultant who supports Salesforce product implementation projects. They design comprehensive solutions based on our best practices, understanding the business challenges and objectives faced by our clients. Depending on client needs, they participate in projects in two formats: as an advisor supporting client and partner-led Salesforce implementation projects, or as a prime contractor executing Salesforce implementation projects. The responsibilities include focusing on client success and driving projects while understanding the client's strategy, providing optimal solutions centered around the client's business in collaboration with clients and partners based on our Best Practices (standard features, various knowledge), determining the realization policy for solutions that fit the client's needs and business, leading development as an application lead, and being responsible for delivering high-quality deliverables. They are broadly involved in the system implementation phase from planning, requirements analysis, Fit & Gap assessment, development, to testing. They provide design reviews related to functionality or technology, project implementation guidance, best practices for implementation, and advice on the introduction or optimization of our applications based on client needs, including creating work plans (WBS) and progress management with the necessary granularity for project management, ensuring high delivery quality regardless of the type of project. They propose feasible and effective solutions to various client challenges as experts in our products, sometimes indicating key points to ensure the success of client innovations. They learn and utilize the best practices held globally, including in Japan, and contribute to the accumulation of knowledge based on their own experiences. They quickly catch up with the latest technologies, including three annual updates of our products, while supporting client projects. They closely communicate with clients and business partners to build trust and manage expectations. They collaborate with other roles such as project managers, business architects, and technical architects to achieve results as a team. The Trail Architect participates in challenging projects that assume the use of cross-cloud and the latest products. They provide and support solutions utilizing best practices and standard features across a wide range from planning to construction and testing, leading to the success of clients' businesses and digital transformations. In executing their duties, they can easily access global insights and knowledge, and leverage assets and offerings accumulated through over ten years of delivery experience, allowing them to grow as top consultants for our products. Additionally, they can participate in both primary implementation projects and advisory projects for clients and partners, providing opportunities for growth based on each employee's skills and career aspirations.
SalesforceSalesforce's Business Value Services (BVS) is a strategic advisor that deeply understands our customers' business and management challenges, clearly communicating the business outcomes that Salesforce investments can deliver, thereby supporting our customers' transformation and executive-level decision-making. BVS is not intended to explain Salesforce products or features. It clarifies the customer's business strategy, industry trends, competitive landscape, management challenges, and financial and operational KPIs, structuring, quantifying, and communicating the transformations that Salesforce enables from a 'business value' perspective. In collaboration with sales representatives and the Extended Team, we create customer-specific 'value narratives', 'business cases', and 'executive stories' for strategic enterprise customers and large, complex projects. Through dialogues with executives, including CxOs, we clarify the 'case for change', 'future state', 'expected business value', and 'justification for investment', supporting customer decision-making and the establishment of long-term strategic partnerships with Salesforce.
SalesforceThis is a high-impact opportunity to lead two of Salesforce's most strategic recruiting programs, with a primary focus on the APAC and Japan regions. The Employee Referral Program is Salesforce's #1 source of external hires, and the Insiders Program connects active candidates with employees for an authentic look at our culture. As the Senior Program Manager for these two programs, you'll run day-to-day operations and support regional strategy across APAC and Japan. You'll partner closely with business leaders and cross-functional teams to tailor these programs to local market needs, while improving the experience for referrers, candidates, and Insiders alike. You'll have the autonomy to shape how these two programs work across APAC and Japan, direct visibility with regional business leaders, and the chance to build improvements that benefit our global talent organization. Responsibilities: Employee Referral Program - Champion the Employee Referral Program across APAC and Japan by designing education initiatives and promotional campaigns that grow high-quality referral pipelines in priority business areas, partnering with regional Talent Attraction, Legal, and Business leaders to align local execution with global hiring strategy. - Manage program branding and communications across Slack, Quip, and email, and handle case intake and resolution for referral inquiries. - Present at new hire orientations, train team members on program operations, and monitor program data to guide promotional strategies and audit service-level agreement (SLA) compliance. - Oversee the referral bonus payout lifecycle, auditing transactions for accurate payouts and alignment with Payroll SLAs. Insiders Program - Own end-to-end operational workflows and intake systems for the Insiders Program, establishing escalation protocols and resolution standards to deliver a strong, candidate-centered experience. - Recruit, onboard, and train employee Insiders, building enablement resources that help employees represent Salesforce culture authentically. - Design and run multi-channel communication campaigns across Slack, email, and internal portals to drive Insider engagement and keep stakeholders aligned. - Build reporting frameworks to track participation, match quality, and candidate sentiment, and use that data to guide process improvements.