Jobs in Tokyo
563 jobs in Tokyo open to English speakers, updated 25 October 2026.
Tokyo is the heart of Japan's job market and home to its most international workplaces. Browse roles across every industry from global startups to established enterprises, many offering visa sponsorship and English-speaking environments.
Refine with filters →Assistant Vice President, Customer Service Senior Analyst, Operations
CitibankThe Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities include managing a portfolio of high-profile clients and serving as the single point of contact for queries, engaging to understand client service needs and gaps; liaising with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations; ensuring transactions are executed timely and accurately; identifying and implementing process improvements and testing new features/functions; performing regulatory, audit and control assessments and creating reports for internal and/or external distribution; contributing to short and long-term projects and engaging with global partners where necessary to meet client requirements; and appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Provide bilingual (Japanese/English) support to clients and internal stakeholders through verbal and written communication channels. Serve as a key contact for Japan-based clients, conducting client calls, meetings, and service discussions in Japanese. Act as a liaison between Japanese-speaking clients and regional/global support teams to facilitate effective communication and issue resolution. Conduct regular client visits primarily within the Tokyo metropolitan area, with occasional travel within Japan as business needs require.
ML / Data Scientist, Perception
Woven by ToyotaWe develop human-centered automated driving solutions for personal and commercial use. We develop perception technologies and its production software for the AD/ADAS system. To work towards a reliable and functional system, we are solving complex real-world problems using large-scale data, machine learning algorithms, and a variety of perception technologies. You will combine modern technologies with safety standards while also considering cost efficiency. You will be an expert in neural networks and software engineering. Also, you have patience to handle the processes required for production development and approach them by asking "What can I do for you?" with a "Giver" mindset. You appreciate a hybrid workspace and can come to our Nihonbashi office three days per week, joining the team responsible for perception data for ADADAS. Responsibilities include coming up with data strategies on how to collect, sample, label, handle, and use tons of data from the market, test vehicles, and simulators to improve machine learning model performance of the perception stack for camera images that is deployed to millions of vehicles; designing and improving scalable data pipelines and automation for machine learning and performance evaluation; analyzing large-scale data and identifying its characteristics to propose technical solutions for machine learning and performance evaluation; and leading data-related activities within the team, across the company in collaboration with Toyota group, and enhancing team members' capability for data science.
B2B Marketing Strategy and Planning Manager - Ad & Media Company (A&M)
RakutenRakuten Group offers a diverse range of services, including e-commerce, fintech, mobile, travel, and entertainment. Leveraging customer touchpoints, Rakuten IDs, purchase data, point programs, and media assets cultivated through these services, we are creating a unique ecosystem that connects users with businesses and brands. Following commerce, fintech, and mobile, the advertising business is expected to become Rakuten's fourth pillar, driven by rapid market expansion and the data assets of the Rakuten ecosystem. In the marketing solutions business of the Ad & Media Company, where this position is involved, we are driving value creation by leveraging Rakuten Group assets across the board to solve the marketing challenges of advertisers and partner companies, with "Rakuten Insight, LinkShare, advertising, and point solutions" as our core services. The President's Office is an organization that comprehensively drives business strategy, marketing strategy, and key projects for the medium- to long-term growth of the Ad & Media Company. In this position, you will be responsible for driving strategic planning and marketing for Rakuten's marketing solutions business across the entire group. You will collaborate with diverse stakeholders, including various business/service, sales, product, data, creative, and corporate departments, to contribute to increasing awareness, communicating value, generating leads, and driving business growth for Rakuten's unique advertising and marketing solutions. In the advertising and media market, the environment surrounding corporate marketing activities is changing dramatically, with factors such as privacy regulations, the move towards cookie-less marketing, the use of artificial intelligence, data-driven marketing, and the integration of online and offline services. To further grow Rakuten's marketing solutions business, we need individuals who can not only execute individual measures but also develop marketing strategies linked to business strategies, and comprehensively drive everything from brand, product, digital, events, content, and performance measurement. As a member of the A&M Company President's Office, we are seeking someone who can lead marketing activities across the Rakuten Group and be responsible for creating systems that directly contribute to business growth. You will lead from strategy planning to implementation, execution, and effectiveness verification, from a position close to the growth strategy of the marketing solutions business. You will drive projects with a high business impact while collaborating with diverse stakeholders, including management, business leaders, sales, product, data, and creative teams. You will be involved in marketing strategies that utilize Rakuten's unique assets across various sectors, such as Rakuten ID, purchase data, points, media, e-commerce, fintech, and mobile. This is an environment where you can deepen your knowledge of marketing that combines advertising, media, and data, and aim for career expansion to positions such as business planning, marketing manager, or business leader in the future. To drive the growth of Rakuten's marketing solutions business, you will lead the entire process from formulating marketing strategies to planning, executing, measuring results, and proposing improvements. Responsibilities include formulating marketing strategies based on market, customer, competitor, and internal data; planning and promoting annual and quarterly marketing plans for the marketing solutions business; designing brand marketing, messaging, and positioning for advertisers and partner companies; product marketing, value propositioning, and sales collaboration for advertising products, data solutions, and media products; planning and promoting digital marketing measures, events/seminars, exhibitions, and lead generation measures; and planning content marketing such as case studies, white papers, sales materials, web content, and email newsletters. You will provide marketing support for various Rakuten Group businesses and promote cross-functional projects; design key performance indicators for each measure, measure results, report, and propose improvements; and build consensus and manage projects with management, business unit managers, sales, product, data, and creative teams. The President's Office offers a small, elite environment where you're close to management and business leaders, allowing you to drive marketing activities quickly while taking into account the direction and priorities of the business.
Director, Finance Business Planning Japan
NikeNike is looking for a Finance Director to lead the Business Planning function within the Japan Financial Planning and Analysis (FP&A) team. This leader will shape the long-term financial direction of Nike Japan while driving in-year business performance. The successful candidate can translate complex financial, consumer, and marketplace information into clear insights and recommendations that influence senior leaders. The candidate brings strategic thinking, strong financial judgment, and demonstrated experience leading teams through ambiguity and change. This individual builds trusted relationships across functions and levels, communicates complex concepts with clarity, and balances attention to detail with a broader commercial perspective. The role requires a proactive leader who can prioritize competing demands, challenge assumptions constructively, and create an inclusive environment where people can contribute and grow. You will lead Japan’s Business Planning team and provide strategic financial leadership across the Territory. You will set priorities, strengthen planning and performance-management processes, and turn financial and business insights into recommendations that help senior leaders make decisions and deliver sustainable, profitable growth. You will lead and develop a high-performing team comprising three MPU Finance Leads and one Financial Analyst, establishing clear priorities, decision rights, accountability, and development opportunities. You will lead the development of Japan’s Long-Range Financial Plan and translate strategic financial models into actionable operating plans and budgets. You will own the analysis of monthly and quarterly results and forecasts, identifying key performance drivers, risks, and opportunities across Japan’s Profit and Loss (P&L) portfolio. You will continuously improve the financial models, reporting processes, and Monthly Management Pack used to provide senior leaders with accurate, timely, and actionable insights. You will partner with Geography Finance, Territory Planning, and business leaders to integrate consumer, marketplace, seasonal, and financial plans. You will represent Japan Finance in cross-functional Integrated Business Planning (IBP) forums and present financial results, implications, and recommendations to the General Manager (GM), Chief Financial Officer (CFO), and other senior leaders. You will lead analyses that inform Nike-critical decisions, including responses to changing consumer, marketplace, macroeconomic, and business conditions, while simplifying processes and improving efficiency without compromising quality.
Senior Technical Support Engineer
Palo Alto NetworksAs a Senior Technical Support Engineer, your role will be pivotal in directly engaging with our key customers to resolve complex post-sales concerns. You will conduct thorough evaluations of multifaceted situations and data, employing critical thinking to determine the most effective methods, techniques, and evaluation criteria for achieving optimal outcomes. Your capacity for insightful analysis extends beyond your immediate expertise, as you actively cultivate relationships with key contacts outside your area of specialization to address challenging technical issues comprehensively. You possess a strong ability to articulate intricate technical concepts to both technical and non-technical stakeholders, facilitating a clear understanding of complex issues and proposed solutions. You will be a central participant in technical discussions within cross-functional teams, fostering a culture of transparency and collaboration that enhances product development, operational efficiency, and cybersecurity measures. Your ability to respond swiftly and thoughtfully is essential in providing timely assistance to our clients, particularly in high-pressure situations where rapid problem resolution is paramount. Your proactive approach and advanced technical skills underscore your commitment to delivering unparalleled customer support and ensuring the security and stability of our customers' environments. Provide post-sales technical support, including configurations, troubleshooting, and adherence to standard methodologies via phone, email, and web channels. Manage support cases to ensure issues are accurately recorded, tracked, resolved, and followed up on in a timely manner, maintaining high levels of customer satisfaction. Apply fault isolation and root cause analysis skills to diagnose and resolve complex technical issues efficiently. Proactively work to replicate customer-reported issues and qualify critical issues, contributing to the enhancement of product reliability and performance. Author and publish Technical Support Bulletins and other user documentation in the Knowledge Base, contributing to the collective knowledge and problem-solving resources available to customers and support teams. Foster positive customer experiences by fostering close collaboration with Development, Sales, Quality Assurance, and Marketing teams, ensuring alignment and responsiveness to customer needs and feedback. Assume responsibility for reviewing and enhancing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, and other customer-facing resources, ensuring clarity, accuracy, and relevance. Travel to customer sites in critical situations to expedite issue resolution, demonstrating dedication to providing timely and effective support solutions.
Engineering Consultant (Offshore Wind)
ArupWe are seeking an Engineering Consultant to join Arup’s Energy Team, supporting the delivery of offshore wind projects in Japan and internationally. As part of a team of approximately 10 specialists, you will contribute to the design and advisory services for offshore wind developments, working alongside engineers and technical specialists across multiple disciplines. Reporting to the Japan Group Energy Team Leader, you will collaborate with both local and international colleagues in a multinational project environment. This role offers an opportunity to apply and further develop expertise in structural and/or geotechnical engineering while contributing to the growth of renewable energy projects that support a more sustainable future. Provide design and advisory services for offshore wind power facilities.
Principal, Partner Success Manager
MicrosoftAt Small Medium Enterprises and Channel (SME&C), we are leading a fast-growing, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. Within SME&C, our Customer Success organization empowers Cloud Solution Provider (CSP) partners to build durable, AI-first support practices through our Unified for Partners (UFP) Practice Builders. As more customers are served through the partner channel, our partners play an increasingly central role in resolving cases independently and driving customer outcomes. The Principal Partner Success Manager (PSM) is the delivery-oriented specialist who helps partners mature their support capabilities and become self-sufficient—reducing escalations to Microsoft and delivering the best experience and fastest resolution for customers. As a Principal Partner Success Manager, you will work with a portfolio of top partners to benchmark their support maturity across organizational, operational, and technical dimensions using the Support Capability Benchmark. You will co-author a joint execution plan with Customer Success Account Managers (CSAMs) and Service Managers, and deliver the technical briefings, success programs, and operational intellectual property (IP) that build partner support self-sufficiency. This is a hands-on delivery role for someone energized by improving how partners operate. Your core measure of success is helping partners reduce their escalation rate to Microsoft while lifting case deflection and self-resolution. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Lead structured Support Capability Benchmark assessments with assigned partners to baseline support maturity across organizational posture, operational capability, and technical capability; surface strengths and priority gaps. Prioritize the highest-impact focus areas with the partner and map each to the right Microsoft proactive services, learning paths, and certifications. Co-author a joint, partner-endorsed execution plan with Customer Success Account Managers (CSAMs) and Service Managers, securing partner sign-off on goals, owners, and milestones. Align the plan to the partner’s business priorities and to Microsoft’s support self-sufficiency outcomes. Drive partner support self-sufficiency by analyzing top call drivers and the partner’s support operations, and by scaling support best practices that increase case deflection and self-resolution. Own reduction of the partner’s escalation rate to Microsoft as your core accountability, helping partners resolve more cases independently. Deliver Support Technical Briefings, Support Success Programs, and operational IP that mature the partner’s organizational, operational, and technical support posture across Azure, Microsoft 365, and identity and security. Position proactive services and case-enablement assets (for example, incident readiness, reliability and observability, and Well-Architected reviews) to create measurable deflection. Track progress against the execution plan and contribute to Partner Success Delivery Reviews (PSDRs) with sponsoring partner leaders, adjusting focus as the partner matures. Orchestrate delivery across the account team (CSAM, Cloud Solution Architect, Service Manager, and Partner Development Manager) and engage Microsoft technical resources when specialized help is needed. Serve as a trusted support-delivery advisor to partner support and services leaders, building durable relationships grounded in outcomes rather than transactions. Embody our Culture and Values.
Senior Services Sales Manager
MicrosoftAs our customers embark on their digital and AI transformation journeys, they look to us to partner with them, and to provide them with invaluable guidance and insights into specific business and technology challenges they are facing. Often, these are substantial, complex problems that require innovative, industry and business function-focused solutions, and delivery excellence on a large scale. Here is where the real opportunity is for you and your career. We are looking for a Manager or Senior Manager of Microsoft’s One Services Sales organization for Japan, who will be accountable for overall business performance within the organization, overseeing the entire life cycle of consultative value selling engagements with our customers. The role is accountable for co-defining the go-to-market strategy in alignment with Microsoft Japan’s Account Team Units (ATU) strategies and account plans as well as the Cloud & AI Specialist Team Units’ (STU) solution sales plays, generating demand for Microsoft’s One Services Portfolio encompassing FDE, Advisory, Implementation, and Support services, pursuing the qualified opportunities to close, managing the health of overall opportunity portfolio and sales operational excellence, and building targeted customer executive relationships, all under the customer first mindset and customer value-driven principle in order to accelerate the customers digital and AI transformation journeys leveraging the power of Microsoft technologies. The role is accountable for business leadership, including making the market with high-quality area (Japan), account, and solution area domain planning that drives customers’ digital and AI transformation agenda in Strategic and Upper Major Accounts, helping accelerate the shaping and planning of customers’ transformation roadmaps in a consultative fashion, resulting in services engagements that maximize customer value and cloud consumption. The role closely partners and collaborates with ATU, STU, Strategic Partnership Team (SPT), Industry Advisors (IA), Forward Deployed Engineers (FDE), Customer Success Units (CSU), and other organizations within the Microsoft ecosystem to create a One Microsoft Solutions and Services experience for customers. Business execution includes fulfilling quarterly and annual sales quota commitments for net new services sales for FDE, Unified Enhanced Solutions, Consulting & Implementation, as well as single/multi-year Support Contract Renewal, by managing the business to deliver on financial accountabilities. The role requires knowing scorecard accountabilities, having a workback plan to attain a green scorecard, and leading the operating rhythm and cross-organizational collaboration necessary to impact consumption growth and Microsoft business priorities. It also involves understanding joint accountabilities and how the business interoperates within the Microsoft ecosystem, supporting and influencing systemic business improvements across organizational boundaries, driving closer collaboration with ATU / STU / SPT / FDE / CSU leadership in Japan as well as Regional and Global leadership, and collaborating with the Services Sales Excellence Lead, Services Go-To-Market Lead, and Finance Controller/Business Partner to drive pipeline discipline, execution excellence, and reporting accountability across the Services Account Executives (SAEs) within the span of control. People leadership includes being a Change Leader and Player Coach, creating a learning culture within the business, leading with the Model-Coach-Care framework and holding team members accountable for the same, leading by example through the demonstration of Microsoft Leadership Principles, and attracting, developing, and retaining the best talent in the industry.
Campus Commissioning Manager
MicrosoftMicrosoft Cloud Operations + Innovation (MCO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide. We are looking for a passionate, high-energy individual to help build the network that powers the world’s largest online services. The CO+I Commissioning team is responsible for managing the end-to-end delivery of new data centre capacity for CO+I. Through development of leading program management and construction processes, this team is chartered with managing workflow across vertically and horizontally aligned project managers and virtual teams to successfully deliver multi-million-dollar, multi-year data centre construction programs. As a Commissioning Manager, you will work with data centre architects, engineers, construction managers, network engineers, data centre operations teams and finance teams to streamline and improve data centre capacity delivery. You will execute against scope, schedule, and budget to deliver the latest generation of data centre technology to Microsoft’s Online Services. You shall be responsible for ensuring the project is commissioned in accordance with Microsoft's standards and directly manage the process for projects in the Tokyo Metro, NEA region and support other Commissioning Projects in APAC Regions. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. This role is located either in one or all hub locations – Tokyo, Japan. Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location. This role is eligible for hybrid or remote work, up 40 %. You will report to the CO+I NEA Sub-Region Commissioning Lead. Your primary responsibility is commissioning lease projects in Japan, with secondary responsibility for other CO+I commissioning projects in the NEA region. You will create and/or maintain best practices to identify and incorporate quality and cost-effective solutions; manage the contracted Commissioning Agent assigned to Data Center construction projects in the assigned metro; develop Commissioning Procedures and Standards; conduct construction site inspections to review QA/QC and commissioning processes; drive the project Commissioning process, including scope and schedule; and travel as required. You will regularly review Construction Progress, QA/QC, Commissioning progress, issues, and KPI metrics to report to management; coordinate meetings and activities of vendor project managers, including integration of lessons learned; manage client representatives and partners to define and align on scope, schedule, and budget; attend scheduled owner/architect/contractor (OAC) and other project meetings, and report as necessary; and report project progress on scope, schedule, and budget weekly or as required. You will develop, manage, and report on scope and schedule of the Commissioning Process for CO+I Projects; manage the Commissioning process for assigned metro projects; report the Commissioning process to management regularly; and work independently in support of the CO+I Program. You will manage data center commissioning project delivery strategy in alignment with the CO+I road map strategy; refine practices/policies and develop methods/techniques for driving solutions, including development of commissioning procedures; provide input into a long-term delivery strategy and incorporate requirements into project execution plans; provide vendor oversight and performance management (Scorecard driven); and prepare RFP's, PER's, and other project approval tools and templates. Relocation to the defined location is required. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Senior Software Quality Assessor / Engineer
Woven by ToyotaCreating high-quality automated driving systems or advanced driver assistance systems is both challenging and an urgent priority. It is crucial to meticulously design software architecture, development processes, environments, and testing methodologies to meet this goal. The Global Audit & Assessment team’s mission is to establish and strengthen quality assurance, including auditing methods and analysis of measured data for development projects, and to ensure that development activities across teams are properly executed and produce high-quality outputs. We believe that active involvement and effective communication, coupled with expertise in processes, tools, and development management, are essential to drive these efforts. We are looking for an outstanding Senior Software Quality Assessor/Engineer to develop a mechanism that ensures the safety and quality of our software products. You will collaborate with diverse teams, including system design, architecture, development, testing, project management, and other support teams. We seek individuals who can adapt to derive solutions across teams and apply experience in software quality management. Building relationships with team members and stakeholders is essential. You will report to the Team Lead of Global Audit & Assessment. This role is hybrid, with work in the office 3+ days per week. Responsibilities include defining the software development processes required across the organization and supporting their adoption and implementation by developers; collaborating with stakeholders, including project managers, software developers, and customers, to ensure software quality objectives are met; reviewing quality assurance processes, including code reviews, testing procedures, and defect tracking, to ensure they are robust and effective; conducting regular audits and assessments of engineering projects and products to ensure compliance with defined software development processes, identifying areas of non-compliance or improvement and recommending corrective actions; preparing and presenting audit reports to management detailing audit results, identified issues, and recommendations for corrective action; and improving the efficiency and effectiveness of software quality using state-of-the-art automation tools.