Jobs in Tokyo

Sales Manager - MIHA, Inc. (Secondment) (A&M)

The MIHA Business Department supports advertisers' business growth by combining influencer marketing, social media marketing and performance advertising within the Rakuten Group. We bring together Rakuten's user and purchase data, e-commerce and media assets, and creators' content to design marketing initiatives across the journey from awareness to purchase. We work with Japanese and international brands across beauty, cosmetics, consumer goods, food and lifestyle, as well as businesses within the Rakuten Group. Building on our influencer marketing expertise, we are expanding into social media, video and performance advertising, and creative production. We are developing an integrated service that connects marketing strategy with execution, measurement and continuous improvement. Demand is growing for proposals that combine social media, influencer marketing and performance advertising. We are strengthening our sales organization to address clients' broader marketing needs. We are hiring a manager to lead approximately 4-6 sales members while personally managing key accounts. Through new business development, account expansion, coaching and solution development, you will build a team that delivers sustained revenue growth. Use Rakuten's data, media and e-commerce assets to expand proposals from influencer campaigns into broader social media marketing. Build sales processes, develop people and create new solutions and commercial models on an established client and revenue base. Report directly to an executive officer. Shape strategy with management and lead execution, with decision-making authority expanding as you deliver results and develop the team. Stay close to major clients and deals while increasing your impact through the growth of your team. Lead approximately 4-6 sales members and grow team revenue while personally managing key accounts and major opportunities. Manage goals and KPIs, review opportunities and proposals, join client meetings, assign accounts and coach members. Own major clients and deals and drive activities toward team targets. Lead new business development from target selection and outreach to opportunity creation and closing. Grow existing accounts through upselling, cross-selling and ongoing engagement. Combine social media, influencers, performance advertising, creative production and Rakuten assets in proposals. Develop solutions and commercial models from client needs and build repeatable sales processes. Negotiate with advertisers, agencies, Rakuten businesses, media platforms and creator partners. Build a client relationship through influencer campaigns, then expand into broader social media marketing, performance advertising and creative services. Work with operations and production teams to solve client challenges and increase account revenue. Revenue is the primary KPI, supported by new and existing account revenue, opportunities, major wins and member target achievement. Within approximately six months, establish pipeline visibility and reviews. Within a year, aim to deliver team revenue growth and develop future leaders. The sales department has 28 people, including a performance advertising team of 3 people. Current leadership consists of 1 manager and 3 assistant managers, with other staff in member roles. Approximately 60% are mid-career hires and 40% are graduate hires. Average overtime is slightly over 20 hours per month. Manage approximately 4-6 sales members. Your portfolio will be determined based on your experience, strengths and organizational needs, covering areas such as agencies, domestic direct advertisers, Korean advertisers or Rakuten Group businesses. Our team includes professionals from digital advertising companies, media sales businesses and performance advertising agencies. A mid-career hire was promoted to manager approximately 18 months after joining. Responsibilities can grow with individual results and contributions to the organization.

Externaloperationsother

Manager Candidate - Inquiry Management Section, Crime Prevention & Control Department, Group Compliance Supervisory Department (CPCD)

The Inquiry Management Section responds to inquiries and requests from investigative agencies regarding criminal investigations and offense investigations under various laws, as well as inquiries about lost property received by Rakuten services. Its objective is to support law enforcement investigations and foster a safe and secure Rakuten Ecosystem. You will advance the systematization, automation, and streamlining of the systems and related operations used by the section, utilizing technologies such as AI. Responsibilities include responding to inquiries and requests from investigative agencies, sharing and consolidating information with managers of each business unit, and driving operational improvements, including promoting the use of AI for efficiency. Project examples include improving communications with law enforcement agencies by moving from paper documents to digital data, and automating internal investigations in response to inquiries using Python, Power Automate, and AI. The role covers requirements definition, development, and operational maintenance. The team has three staff members, each responsible for one project. The Crime Prevention & Control Department has approximately 12 members, and the Inquiry Management Section has 7 members, primarily in their 30s. The team consists of mid-career hires. Average overtime is approximately 10 hours per month. On-site work is the primary requirement because the role involves frequent access to Rakuten users’ personal and confidential information. New hires receive on-the-job training and mentor support. Team members have backgrounds including public service, web development, and consulting. Some employees have moved to fraud prevention departments within Rakuten after gaining 4–5 years of experience in the section.

Sr Director Industry Advisory

Are you passionate about telecommunications industry transformation for the Frontier AI era? Japan's telecommunications sector is undergoing a fundamental shift in how operators grow, operate, monetize their networks, meet regulatory expectations, and serve customers. Japanese carriers are moving from experimentation to enterprise scale transformation, reengineering the core business processes that run the industry, automating the network toward autonomous operations, and rethinking how they create value beyond connectivity. Microsoft's Frontier Industry Advisory team is at the heart of that innovation, working directly with telecom business leaders to rewrite the playbook while staying grounded in the mission and business objectives of the industry. This role is fundamentally about leading Japan's telecom customers and partners into the AI era. Connectivity alone is commoditizing. The operators that thrive over the next decade will be those that transform how work actually gets done, end to end across the operational and business process landscape, and that make AI a structural capability rather than a collection of pilots. You will be the person who helps them see that path, believe it, and execute it. The value you create is measured in the business: cycle time reduction in order to activate, cost to serve reduction in trouble to resolve, revenue leakage recovery in usage to cash, faster concept to market for new products, and measurable headcount redeployment in a labor constrained market. Japan presents a distinctive market: a mature, highly competitive mobile and broadband market with intense price pressure, an aging and shrinking population driving both labor shortage automation and overseas growth strategies, world leading network quality expectations, ambitious next generation network initiatives, and carriers operating as diversified conglomerates spanning finance, commerce, media, and enterprise IT. Operators work within the policy and supervisory framework of the Ministry of Internal Affairs and Communications (MIC), alongside expectations on data protection under APPI, network resilience, and consumer protection. As a Frontier Industry Advisor on the Frontier Industry Advisory team, based in Japan, you will help Microsoft's most strategic telecom customers define and execute AI led transformation agendas. You will originate industry led business opportunities and executive conversations that connect business outcomes to Microsoft cloud, data, AI, security, and partner capabilities, and you will shape and close the large, complex, multi year deals that carry those agendas. The primary focus of the role is telecommunications, with a secondary component covering media and entertainment, including broadcasters, streaming platforms, content and advertising businesses, reflecting the reality that many Japanese carriers operate significant media assets within their groups. Microsoft is deeply engaged with the industry's leading standards and trade bodies, TM Forum and the GSMA, and this role is expected to be an active participant in that ecosystem. You will bring TM Forum frameworks (eTOM, ODA, Open APIs, Autonomous Networks maturity levels) and GSMA initiatives (Open Gateway and network APIs, industry AI and sustainability programmes, operator working groups) into customer conversations, and represent Microsoft's industry point of view back into those communities. Business Process Transformation: Leads business process transformation conversations grounded in TM Forum reference frameworks (eTOM, SID, Open Digital Architecture, and Open APIs), using them as a shared language with customers to map the current operating model, identify where value leaks, and design the target state. Aligns transformation designs to the ODA component model and to GSMA Open Gateway network API standards where service exposure and monetization are in scope, so that redesigned processes and productized network capabilities are interoperable across the industry rather than bespoke to one operator. Works with operators to reengineer core process domains end to end rather than optimizing in isolation, spanning operations (assurance, fulfillment, billing and revenue management, resource and service management), strategy, infrastructure and product, and enterprise management. Identifies where AI, agents, and automation collapse process steps, remove handoffs, and shift work from human in the loop to human on the loop. Connects process transformation to the underlying architecture, including data foundations, OSS/BSS modernization, API exposure, and ODA aligned componentization, so that redesigned processes are executable and not just documented. Champions process simplification and standardization as a prerequisite to scaled AI, helping customers avoid automating broken processes. Autonomous Networks: Acts as a leading voice on autonomous networks, helping operators define their ambition against the TM Forum Autonomous Networks maturity levels (L0 to L5), assess where they are today, and build a credible, staged path toward higher levels of autonomy across RAN, transport, core, and cloud domains. Draws on TM Forum Catalyst projects, industry benchmarks, and GSMA operator programmes to ground the roadmap in what peers are actually achieving, and contributes Microsoft's learnings back into those forums. Shapes opportunities across the autonomy stack, including closed loop assurance, intent based operations, self configuration, self healing and self optimization, predictive maintenance, anomaly detection and root cause analysis, network digital twins, energy optimization, capacity and traffic forecasting, and AI agents operating within network operations centers. Helps customers work through the hard parts that determine whether autonomy scales: data quality and topology models, observability, guardrails and trust boundaries, human oversight and escalation design, safety and rollback, regulatory reporting obligations, and change management for network operations teams. Connects that ambition to measurable outcomes such as reduced mean time to restore, fewer truck rolls, lower operating cost per site, improved network availability and customer perceived quality, energy savings, and the ability to run a larger, more complex network without a proportional increase in headcount. Leading Customers and Partners into the AI Era: Serves as a trusted advisor to operator executives on what the AI era means for their business, not only how to apply AI to existing operations, but how competitive advantage, cost structures, workforce models, partner ecosystems, and revenue mix change as AI matures. Helps leaders confront where their current model becomes less relevant, and where new relevance can be built. Builds and evangelizes a forward looking industry point of view: the operator as an AI enabled digital service provider, the monetization of network capability through APIs and edge, the role of the telco in the national and enterprise AI value chain, sovereign and regulated AI infrastructure, and the shift from selling connectivity to selling outcomes. Leads partners into the same transition, working with Japanese and global systems integrators, network equipment vendors, and independent software vendors to build joint capability and co create industry solutions. Represents Microsoft in industry bodies and standards communities, including TM Forum (Catalysts, working groups, ODA and Autonomous Networks initiatives, Digital Transformation World) and the GSMA (Open Gateway, industry AI and network API workstreams, Mobile World Congress and regional events), building Microsoft's credibility as an industry player, shaping emerging standards in directions that serve customers, and using those platforms to convene operators and partners around a shared AI agenda. Large and Complex Deal Shaping: Originates, shapes, and helps close large, complex, multi year transformation deals: engagements that span multiple business units, technology domains, and partners, involve significant customer commitment, and typically require executive sponsorship on both sides. Constructs the commercial and business value narrative for these pursuits, covering the outcome hypothesis, the baseline, the value at stake, the phasing, the risk profile, and the investment case that a CFO and a board will accept. Works backward from the customer's own strategic and financial commitments rather than forward from a product catalog. Navigates long, non linear pursuit cycles and consensus driven Japanese enterprise decision making, building coalitions across the customer's organization, managing multiple sponsors and detractors, sustaining momentum through leadership changes and budget cycles, and knowing when to pursue and when to withdraw. Orchestrates the extended pursuit team, including account leadership, specialists, solution architects, forward deployed engineering, consulting, legal, commercial, finance, and partners, into a single coherent customer facing motion, and maintains discipline on qualification, deal health, and forecasting. Sales Execution and Account Planning: Identifies customer needs, industry readiness, and business value opportunities across the telecom value chain, including consumer mobile and fixed broadband, enterprise and wholesale services, network planning and engineering, RAN and core operations, service assurance, field operations, customer care, retail store operations, marketing and personalization, subscriber acquisition and retention, billing and charging, revenue assurance and fraud, OSS/BSS modernization, data and analytics, 5G standalone and network APIs, edge and multi access edge computing, IoT and private networks, and the adjacent digital services businesses many Japanese carriers operate in payments, finance, commerce, and enterprise IT. Applies an outcomes inward approach to shape market making opportunities, starting with the customer outcome and working backward to the process, architecture, data, AI, security, governance, and change management requirements needed to scale. Identifies, advances, and scales high impact Frontier AI scenarios for strategic accounts, and helps customers move beyond pilots to enterprise ready transformation by rethinking operating models, redesigning workflows, modernizing data foundations, and embedding responsible AI, security, and governance at scale. Serves as the telecommunications industry subject matter expert in account planning for Japan, engaging internal stakeholders and partners, reviewing customer industry plans, and lending credibility by aligning Microsoft capabilities to strategic operator priorities. Drives stakeholder mapping to identify and influence key decision makers, creates multi horizon roadmaps for the most impactful accounts, and builds sustained relationships with senior external decision makers. Forward Deployed Engineering: Champions Forward Deployed Engineering, a core motion of Microsoft's Frontier Company strategy, in which multidisciplinary, AI accelerated engineering teams embed with customers to co build and productionize AI and agent solutions. Helps strategic telecom customers move from AI ambition and isolated pilots to embedded, co engineered, production grade solutions. Actively identifies, originates, and qualifies these opportunities across the account portfolio, recognizing the signals of a strong engagement: a material business problem with senior executive sponsorship, clear intent to reach production, a need for embedded engineering rather than staff augmentation, and meaningful use of the Microsoft platform. Partners closely with engineering crews throughout the engagement lifecycle and acts as an industry front door, connecting business sponsors, account teams, and delivery leaders around a shared agenda. Collaboration, Partners, and Industry Expertise: Collaborates with account teams, business strategy leads, business development managers, solution architects, technical specialists, industry solution teams, consulting teams, and partner organizations to plan, orchestrate, and execute customer opportunities. Works across the Microsoft partner ecosystem, including Japanese systems integrators and network vendors, to bring together capabilities that solve complex telecom business problems, and coordinates with commercial, legal, compliance, engineering, and customer success teams to advance strategic programs. Proactively builds and maintains deep knowledge of the industry, including standards and frameworks (TM Forum eTOM, SID, ODA, Open APIs and Autonomous Networks levels, GSMA Open Gateway, 3GPP and O-RAN developments), market trends, policy implications (spectrum allocation, data privacy and APPI, network resilience and reporting obligations, consumer protection, content regulation), and competitors, acting as a subject matter expert and informing decisions on pursuit or withdrawal. Leads communication across the ecosystem, providing feedback to sales, marketing, and engineering teams on future product trends and sales blockers, advising and presenting at industry and customer communities in Japan and across the region, and establishing a learning baseline for less experienced colleagues.

Externalfinanceother

Manager, Finance Planning, Internal Controls & Business Process Improvement - Rakuten Symphony Financial Management Department (RSFMD)

You will be responsible for providing accounting services for Rakuten Group subsidiaries and businesses. You will join the Rakuten Symphony Financial Management Department at Rakuten Group, Inc. As a mid-sized company in its growth phase, Rakuten Symphony places the highest priority on balancing the speed of management decision-making with sound organizational governance. In this role, you will serve as a manager overseeing three areas—finance planning, internal controls, and business process improvement—while acting as the “command center” connecting the CFO with the business frontline. We are looking for someone who will go beyond routine administration and help build a foundation for sustainable growth by creating and continuously operating effective systems and processes. As a member of our Global Finance Team, you will serve as a Financial Manager responsible for finance planning, internal controls, business process improvement, and organizational management. Your responsibilities will include supporting the development of mid-term and annual business plans, managing KPIs, preparing management reports, and evaluating new businesses and investment opportunities. You will also lead company-wide risk assessments, the development and operation of internal controls, and audit-related activities. In addition, you will drive the advancement of management and operational foundations through process visualization, standardization and automation, digital transformation, the development of operational manuals, member development, and annual roadmap management. You will support the development of mid-term and annual business plans, including KPI design and management; prepare and analyze materials for management; support the evaluation of new businesses and investment opportunities, including business feasibility and ROI analyses; and optimize and restructure finance reporting and meeting frameworks. You will conduct risk assessments across company-wide business processes; design and establish internal control frameworks, including segregation of duties and guidelines; evaluate control effectiveness and drive remediation activities; and coordinate with external auditors and the Internal Audit team. You will analyze current company-wide business processes and visualize issues; plan, drive, and measure the effectiveness of improvement initiatives, including standardization, automation, and authority reviews; manage projects promoting digital transformation and the use of IT; facilitate cross-functional improvement projects; and develop and maintain business manuals, policies, procedures, and process flowcharts. You will set objectives, conduct performance evaluations, and develop team members through 1-on-1 meetings and feedback; negotiate and build relationships with cross-functional stakeholders; and develop and manage the annual roadmap, including reporting to management. The Rakuten Symphony Financial Management Department has approximately 20 members, primarily in their 30s and 40s, with a 20% to 80% ratio of new graduates to experienced hires. Experienced hires have joined Rakuten Group after working at a major audit firm, primarily serving general trading company clients. Within Rakuten Group, they were involved in company-wide consolidated financial reporting before moving to the Rakuten Symphony Financial Management Department, where they handle accounting operations as well as team management.

International Sales / Business Development - US/EU Business Section, Overseas Sales Strategy Department (Rakuten Ichiba) (C&M)

The Rakuten Group’s mission is “to empower people and society through innovation.” At the core of this mission is “Rakuten Ichiba,” which has evolved beyond a mere e-commerce platform to become an infrastructure that supports the lifestyles of Japanese consumers. Currently, building on our dominant position in the domestic market, we are strengthening our role as a “gateway” for companies around the world looking to expand into Japan, and the cross-border e-commerce business is a strategic area with exceptionally high growth potential within the Group. The US/EU Business Division is an elite team that supports leading overseas companies and brands—primarily from the U.S. and Europe—in entering the Japanese market by opening stores on Rakuten Ichiba. In an environment where we “work with the world while based in Japan,” we engage directly with overseas decision-makers to drive major projects aimed at bringing brands into the Japanese market. Going beyond mere sales efforts to help brands open stores, we take a business development-oriented approach to drive growth, working closely with each brand to build their success in Japan—specifically, to maximize sales. Recently, interest in the Japanese market has reached an all-time high, and we’ve seen a surge in inquiries about opening stores from the U.S. and EU. To maximize this growth opportunity, we plan to further strengthen our sales organization. In this role, we expect you not only to drive large-scale projects as an immediate contributor but also to serve as a leader who will form the backbone of our organization—taking on responsibilities such as team management and the development of sales strategies in the future. We are seeking individuals who want to make an impact by leveraging their global expertise on the front lines of cross-border business. You will be responsible for business development, proposing and facilitating the entry of overseas companies and brands into the Japanese market through Rakuten Ichiba. Responsibilities include building a sales pipeline by identifying, analyzing, and approaching target companies; presenting the potential of the Japanese market to decision-makers at overseas companies and proposing strategic partnerships through opening stores on Rakuten Ichiba; leading projects end-to-end from contract signing to launch while engaging internal and external stakeholders; selecting priority targets based on market needs analysis, managing KPIs, and implementing process improvements; and collaborating with overseas offices and relevant departments in Japan to resolve challenges specific to cross-border business. The organization has approximately 70 employees in total. Led by a Senior Manager, Managers and Assistant Managers work together to support each team member. It has a flat organizational culture where individuals who think logically and are committed to results are valued, regardless of age or tenure. With offices in Japan, the U.S., Germany, and the U.K., the team is global and diverse. Employees from a variety of industries are thriving here, including people with corporate sales experience in real estate, corporate sales and international business experience at airlines, and retail sales and store management experience in the brand business. They share a high level of English proficiency and negotiation skills, a strong sense of ownership, and a desire to pioneer new markets on their own.

Externaloperationsproject manager

Strategy Planning & Cross-Group Project Management - AI & Data Governance Office (AIDGO)

Rakuten Group has almost 100 million customers in Japan and 1 billion customers around the world, and provides more than 70 services such as e-commerce, payment services, financial services, mobile, media, sports, etc. We aim to be an innovative AI and data corporate group that goes beyond merely utilizing advanced AI in our services. We develop and operate our own AI technologies, including generative AI models, to create a significant impact on services, markets, and society. AI & Data Governance Office (AIDGO)takes a leadership role responsible for the strategic planning and management of all data-related projects across the Rakuten Group companies. This organization will develop, implement, and oversee data strategies, ensuring that data initiatives are effectively aligned with the company's business objectives and deliver value. We are dedicated to the strategic planning and oversight of group-wide data business and governance initiatives. Our team's main objective is to ensure that our company's data is appropriately managed and leveraged to support business growth, while adhering to the standards of data governance. We work collaboratively across all departments to promote group -wide data utilization and compliance. We are seeking individuals who can provide company-wide leadership to strengthen our framework for accelerating the utilization of AI and Data across the entire group. The successful candidate will take an active role in developing data strategies and improving data utilization conditions. They will also design and implement management control indicators and reports. The role involves comprehensive responsibilities, from strategic planning to project execution management. Responsibilities include developing and driving data strategies aligned with business goals and organizational priorities, identifying gaps in the current data utilization environment and leading improvement initiatives, designing and operating management control indicators and reporting frameworks, promoting data governance initiatives, leading end-to-end project management for data-related initiatives, collaborating with stakeholders across departments and group companies, managing stakeholder communication and consensus-building in Japanese and English, and preparing executive-ready PowerPoint materials and presentations to senior management.

Copilot Solution Engineer

At Microsoft Japan, we are seeking a technical sales professional who can advise customers on the overall landscape of AI solutions from a technical perspective, starting with hybrid work solutions such as Microsoft 365 and Teams, which form the foundation of Microsoft 365 Copilot. In addition to proposing remote work environments that enable people to work securely from anywhere, at any time, you will present a broad range of scenarios, including digital transformation, increased productivity, and improved operational efficiency through AI solutions, as well as proposals for organization-wide data utilization within customer organizations. We warmly welcome applications from people who are motivated to help customers advance their AX/DX initiatives by drawing on extensive industry knowledge and business consulting experience, together with technical expertise in comprehensive Microsoft solutions centered on Microsoft 365 and Copilot. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, contribute to others to achieve shared goals, and collaborate. We build a culture of collaboration grounded in respect, integrity, and accountability. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Copilot solution design and validation: Starting with Microsoft 365 Copilot, you will demonstrate products and services that encompass not only Microsoft 365 but also other Microsoft solutions related to agents. You will design architectures to address complex customer requirements and carry out planning and adoption plans. Developing strategies for Copilot and agents: You will proactively develop strategic cross-workload proposals to address market threats to Microsoft 365 Copilot and agent solutions, and provide feedback to business groups on the characteristics and challenges of the Japanese market. As a subject matter expert, you will share competitive strategies with communities, product teams, and engineering teams to enhance Microsoft 365 Copilot and agent capabilities and develop proposal strategies. Expanding customer engagement for Copilot and agents: You will proactively engage with customers’ technical decision-makers and use your knowledge of their industries and business operations, along with your expertise in comprehensive Microsoft solutions centered on Microsoft 365 Copilot and agents, to define goals and develop plans for customers’ AX/DX initiatives. You will lead complex technical discussions with customers and resolve technical blockers. Scaling through partners: You will promote the use of partners as part of the market strategy and build strong partnerships with them.

EN: BusinessJP: Native

Externalengineeringbackend

Software Engineer - EC Logistics Development Department (ECLD)

Department Overview: When you see the word "Rakuten," what most likely comes to mind are e-commerce services such as "Rakuten Ichiba," "Rakuten Books," and "Rakuten Fashion." When you order a product through these services, it arrives at your home as if by course, every single day. But where and how are these products stored and managed, packed, and shipped before they reach your home? In fact, this part that you never directly see is the responsibility of the EC Logistics organization we belong to. We operate a number of warehouses across Japan, where we store and manage products for "Rakuten Books," "Rakuten Fashion," and "Rakuten Direct," and handle operations such as inbound and outbound processing. We also offer a service called "Rakuten Super Logistics," through which we take custody of products from merchants on Rakuten Ichiba and perform the same product-related operations on their behalf. What makes this entire chain of warehouse operations possible are the systems developed by us, the EC Logistics Development Department. If our systems go down, products purchased through e-commerce will not be delivered, and delivery ("last mile") is the one and only point of direct contact with the customer. Logistics may have a strong behind-the-scenes image, but it plays a crucial role. While managing these systems close to the "front line (the warehouse)," we are also responsible for systems such as controlling the "estimated delivery date" shown on Rakuten Ichiba, "delivery status inquiry" from purchase history, and "delivery-related notifications." In this way, we at the EC Logistics Development Department develop and operate the "logistics" that support the Rakuten Group as a whole, as well as the "systems" that support that logistics. The Mission of ECLD: To realize services that let people get "what they want," "when they want it," and "where they want it," by leveraging logistics and IT. To provide convenient logistics services and features to shopping users, so they can enjoy their shopping experience. To support Rakuten Ichiba merchants in running their operations from the logistics side, and to contribute to maximizing their sales. To contribute to the growth of Rakuten Ichiba through the expansion of the above logistics systems. Position Details: We are hiring a prospective leader with strong communication skills who can proactively raise and drive the resolution of challenges within a diverse engineering team and organization. Depending on your preference, you may also be involved in development management work. This position is for an engineer to take charge of the business-logic development, system maintenance, and architecture improvement of the mainly API-centric data integration layer known as "Warehouse Gateway (WHGW)." WHGW sits between the Order Management System (OMS), which handles Rakuten users' order data (purchase information), and the Warehouse Management System (WMS), which manages the entire flow of products in the warehouse, including inbound, outbound, and inventory management. WHGW occupies an indispensable position connecting these two systems, and is regarded as a critical system that must process a large volume of order information accurately and quickly every day. To further develop this system and make it more stable, we are looking for a candidate who can become an engineering leader in the near future. Responsibilities include creating system requirements, functional requirements, and architecture requirements; developing project plans and work plans and estimating personnel and equipment costs; basic design, infrastructure and middleware procurement, and log collection and management; release planning and execution; system operations design, execution, and troubleshooting; application development for high-load transactions and design and execution of performance testing; and implementation, including code review. Work Environment: Across the entire department, roughly 160 members are active, spanning both Japan and overseas. The group you will belong to is an organization of about 10 members. Many members join us with experience in software development as product managers or engineers, but most of them had no background in logistics and acquired the domain knowledge only after joining our department. As our application platform, we primarily work with an in-house Private Cloud environment.

EN: BusinessJP: Not Required

Digital Cloud & AI Solution Engineer (Azure Infra, Education)

Microsoft Elevate is a global initiative that helps education institutions and everyone connected with them realize greater potential in the AI era. In Japan, it supports customers across the Education sector, including K-12 and higher education, by combining AI, cloud, security, and skilling to advance transformation in education, research, and operations. The Digital Cloud & AI Solution Engineer (Azure Infra, Education) is a technical sales role that proposes, designs, and validates cloud infrastructure centered on Microsoft Azure and platform modernization for the AI era for education customers. The role designs secure, scalable, resilient, and compliant cloud and hybrid architectures and supports modernization of the Platform Estate, including existing platforms, applications, databases, networks, and security. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We come together as employees with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we uphold our values of respect, integrity, and accountability and work to create an inclusive culture where everyone can thrive and reach their full potential at work and beyond. Microsoft Elevate is a global initiative designed to help education institutions and the people they serve thrive in the AI-powered economy. In Japan, Microsoft Elevate supports the broader Education sector, including K-12 and higher education, by combining AI, cloud, security, and skilling programs to accelerate transformation in education, research, and operations. The Digital Cloud & AI Solution Engineer (Azure Infra, Education) is a technical sales role responsible for helping education customers envision, design, and validate Microsoft Azure infrastructure and AI-era platform modernization solutions. This role designs secure, scalable, resilient, and compliant cloud and hybrid architectures and helps customers modernize their Platform Estate across applications, databases, networking, security, and operations. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Design, demonstrate, and position technical solutions using Azure infrastructure, Windows and Linux workloads, VMs, SQL Server, PostgreSQL, AKS, Azure Container Apps, Defender for Cloud, and hybrid networking. Work with education institution decision makers, IT departments, research and academic departments, and education stakeholders to define technical challenges, technical readiness, and adoption plans for cloud migration and modernization, application and database modernization, and AI-ready infrastructure. Support customers’ technical decision-making through live demos, architecture whiteboarding, workshops, prototyping, PoCs, and pilots, building commitment to Azure adoption and production deployment. Design cloud and hybrid architectures that address security, compliance, resiliency, cost optimization, operations management, network performance, and scalability, and resolve technical blockers. Understand major enterprise platforms and partner solutions such as SAP, Oracle, VMware, NetApp, and Red Hat, and support education institutions in migrating and modernizing their existing environments on Azure. Collaborate with sales teams, Commercial Executives, partners, and product and engineering teams to expand adoption of Azure Infra and AI-ready infrastructure in the Education market.

Externaloperationsproject manager

[HCC] Manager of Program Management Health Care Compliance [MedTech]

The Japan Compliance Manager of Program Management is a core member of the Japan HCC team, reporting directly to the Senior Manager of Program Management. The role is responsible for implementing HCC compliance programs business needs and compliance standards in Japan. The incumbent delivers business process improvement, ameliorate efficiency and effectiveness of the HCC programs, whilst supporting successful change management implementation. The role will be also engaged in identifying new focus areas and contributing to the implementation of changes, working closely with Region Program team as well as Japan HCC Business Partnering team, to mitigate compliance risk and align with priority business areas. The role collaborates with HCC team members across groups in MT Japan, including Vision and Heart recovery Business, to scope, design, initiate and implement operation projects. It leads and executes compliance program operation of MT Japan, including Vision and Heart recovery Business, and assists the MT Japan HCCO with the senior manager to develop effective project portfolio management structure, promoting necessary changes, process harmonization and leveraging experiences across region/globe. It shares best practice within HCC to develop and implement consistent controls in Japan where necessary, supports the development of harmonized standard processes applicable in Japan where necessary, and represents MT Japan HCC including Vision and Heart recovery Business on assigned project teams to harmonize, standardize and streamline HCC processes and systems. It seeks opportunities for new solutions through innovative approaches identified through internal and external network. Other duties may be assigned by Senior Manager of Program Management.