Jobs in Tokyo

Externaloperations

Sales Strategy Senior Specialist/Manager

Sales Strategy & Programs is an internal consulting organization for JPKT's sales and sales support teams, and this position plays a crucial role within it. The person in this position will be responsible for analyzing key indicators related to the company's performance and market opportunities, setting strategic themes for the sales and sales support organizations, and making recommendations and presentations to senior leaders. They will be involved in projects related to organizational design, business planning, market segmentation and coverage optimization, and sales performance evaluation, particularly in projects related to industry and product strategy. Deliverables will require sophisticated analytical models, performance analysis, various dashboards, and presentation materials for internal executives. The role demands a willingness and skill to conduct scalable and innovative analyses, provide insights and recommendations backed by data, and strong communication skills. Regular discussions will be held with senior executives.

Externaloperationsother

Operations Planning (Cross-Group/Business process design & Improvement) (Junior Class) - Procurement Operations Department, Procurement Operations Supervisory Department

Business Overview Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other. Department Overview Procurement Operations Supervisory Department was established in January 2024 with the aim of promoting the standardization of procurement processes across the Rakuten Group and, through that standardization, achieving smoother business processes and stronger governance. The Department is responsible for rolling out policies and frameworks across all domestic and overseas group companies, as well as driving continuous improvement initiatives related to procurement operations. In a group like Rakuten that operates multiple businesses, it is an organization that delivers cross-functional value from a position close to top management. This opening is for the Operations Planning Section, one of the four sections within the Procurement Operations Supervisory Department. The Operations Planning Section is a dynamic, cross-functional team that plays a central role in “designing” standardization for procurement operations across the Rakuten Group, “embedding” it with stakeholders, and “establishing and driving” it as part of ongoing operations. Position: Why We Hire The Operations Planning Section aims to build an operating foundation that functions stably across the entire group by taking end-to-end ownership of the design, rollout, and operational execution of procurement operations standardization. Because each business and each company has different circumstances, achieving both procurement process standardization and stronger governance requires more than simply rolling out rules-it demands strong drive to move operations forward while staying close to stakeholders. To date, the Operations Planning Section has supported operational adoption by maintaining close communication with frontline teams and moving initiatives forward with a strong sense of speed. Looking ahead, with an expansion of scope and stakeholders in mind, we aim to strengthen our talent pipeline by hiring individuals who can drive planning and execution now and grow into future team leaders. In this role, you will work with a variety of business units and group companies, balancing different needs and perspectives to successfully implement new policies and processes. We are looking for people who enjoy bringing stakeholders together, driving change, and making a lasting impact across the organization. Appeal of the business/organizational phase We are in the launch-to-expansion phase of standardizing and consolidating procurement processes across the entire group. While a certain set of rules and mechanisms is already being put in place, the real work is just beginning in terms of expanding the scope (target areas and companies) and further enhancing operational maturity. Rather than simply “running what has already been decided,” a key feature of this position is the opportunity to proactively engage in growing the framework and shaping what comes next. Appeal of autonomy and organizational culture You will not only execute predetermined initiatives, but also take end-to-end ownership-from identifying issues and designing solutions, to coordinating with stakeholders and driving operational adoption. While roles and responsibilities are clearly defined, individuals are given substantial autonomy, providing an environment where you can turn ideas (“this would be better”) into reality by involving relevant stakeholders. There are also opportunities to prepare approval materials for senior management and to report directly, allowing you to work with a perspective close to leadership. In addition, the culture emphasizes speed and execution. While operating on the premise of compliance, rules, and governance, the team values going beyond desk-based design and translating it into operations that actually work in the field. Career steps (skills gained and career paths) The experience gained in this position is not limited to a typical “procurement professional” or “purchasing specialist.” While using procurement as an entry point, you will be involved in cross-group business process design and operational improvement. Specifically, you can gain experience in: ・Designing and improving end-to-end business operations, including procurement processes ・Structurally reviewing operations based on KPIs and operational data ・Serving a BizOps-like role that connects business units, corporate functions, and senior management ・Supporting decision-making from a management perspective, premised on balancing governance/internal controls with execution As a result, future career options may include: ・Leader/manager roles in operations improvement or the BizOps domain ・Cross-functional planning and execution roles beyond procurement ・“Procurement/operations planning close to management,” in collaboration with corporate planning/strategy functions A major feature of this position is that it enables career development not constrained by the word “procurement,” allowing you to broaden your next steps into roles that support the business and management through system-building and business transformation. Position Details In this role, you will work on procurement operations across Rakuten Group businesses-organizing the actual state of on-the-ground operations and driving initiatives end-to-end, from designing and improving standard processes to ensuring operational adoption in collaboration with relevant departments. Key responsibilities ・Design, standardize, and improve business processes across end-to-end procurement operations ・Drive group-wide implementation of the procurement system (primarily SAP Ariba) and promote in-house capability building/internalization ・Design and improve controls from an internal control and governance perspective, based on risks in business processes such as procurement, payment, and goods receipt/inspection ・Design and develop the supplier selection process (selection flow, decision criteria, and approval process) ・Communicate and explain the designed policies/processes to each business and group company, and drive adoption through real cases/projects ・Continuously improve overall procurement operations, including P2P process consolidation and centralized procurement initiatives Work Environment Organization Structure ・Headcount: Procurement Operations Supervisory Department: approx. 100 people/Operations Planning Section: approx. 30 people ・Age range: Mainly in their 20s to 30s ・New graduate vs. mid-career ratio: New graduates : Mid-career = 3 : 7 Backgrounds of mid-career hires ・Worked at a full-service advertising agency handling clients in the real estate and food & beverage retail industries, running promotions using mass advertising and sales promotion (SP). After joining Rakuten, worked in digital marketing sales at Rakuten Marketing and then in quality management at Rakuten Mobile. Currently serves as a manager in the Operations Planning Section, responsible for people and organizational management. ・Handled overseas sales of iron ore at a specialized trading company and engaged in trade operations. Later in Korea, worked at a foreign-owned outsourcing company in customer service and NPS management, among other duties. After joining Rakuten, currently works as a manager responsible for organizational management and PMO activities. ・At a general trading company, handled import operations for food ingredients and proposal-based sales of in-vehicle electrical components to an automotive manufacturer. Later joined a consulting firm and participated in projects across various industries and domains, including SCM transformation and operational efficiency improvement. Currently works as a manager of a team mainly driving procurement-related projects. ・Worked in sales support and procurement operations for retail environment products at a comprehensive space solutions provider. After working in procurement management and sourcing at Rakuten Mobile, he served in the Operations Planning Section, where he was responsible for PMO activities related to the consolidation of P2P processes and the implementation of Ariba, as well as team management. Examples of career paths of successful mid-career hires ・After working on operations improvement, transferred to planning and sales for Rakuten Ichiba. ・After working on a project to build and refine operational KPIs for the organization, transferred to business planning within the group. Mandatory Qualifications: ・1 to less than 5 years of professional work experience (applications from early-career professionals are welcome) ・Basic proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word ・Native-level Japanese language skills ・Enjoy working with diverse stakeholders and driving initiatives forward collaboratively ・Find fulfillment in identifying challenges, taking initiative, and driving continuous improvement Desired Qualifications: ・Experience driving the design and improvement of business processes and/or policies while coordinating with relevant departments ・Experience working with ERP/business systems (e.g., SAP Ariba) ・Experience taking initiative to gather necessary information, coordinate with stakeholders, and deliver successful outcomes ・Business-level English proficiency Desired profile ・Communicates in a bright, approachable manner, and can take action while being sensitive to subtle cues from counterparts (as the role involves communication with a wide range of internal/external stakeholders and senior management) ・A self-starter who proactively researches, learns, and resolves challenges by leveraging available resources and collaborating with others ・A team player who enjoys collaborating with diverse stakeholders and is motivated by delivering results together with the team ・Enjoy building consensus and collaborating with stakeholders, even in environments with diverse opinions and priorities ・Take initiative in identifying opportunities for improvement rather than simply executing assigned tasks ・Find fulfillment in driving long-term change, including business transformation and the successful adoption of new processes and policies Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo

Externaloperations

Soft services, Facility assistant

The client office facility management for four domestic locations is entrusted to us. The client is one of the world's leading financial Fortune 500 companies, continuing to play a central role in the global financial market. The responsibilities include managing the assets of the office kitchen and pantry, updating assets on the client asset management platform, planning regular maintenance for kitchen equipment, coordinating repair work with vendors, escorting, and supervising on-site. Additionally, support for finance operations includes tasks such as requesting estimates and creating purchase requests. Event support involves setting up meeting rooms, relocating and adjusting furniture and equipment, and conducting pre-meetings with food vendors and the event team. Other responsibilities include attending related meetings as a Facility Helpdesk support representative, assisting with daily, weekly, and monthly inspections and report creation for three facilities in the city, monitoring Help Desk requests, confirming responses within SLA, and handling inquiries via phone, chat, and email. Management of facility furniture and equipment, inventory checks, and record management, as well as issuing internal announcements and managing postings are also part of the role.

EN: BusinessJP: Business

Externaldesignother

Senior Design Manager - Mercari Marketplace (Commerce New Service)

For more details, see the Overview of Our Positions section on our Careers site. The New Business Design Team leads end-to-end user experience design for emerging product initiatives at Mercari, shaping intuitive, trustworthy, and high-quality experiences for domestic and international users. We partner closely with Product, Engineering, Research, and Business Development to explore new problem spaces and raise the bar for craft, consistency, and innovation. This leadership role shapes both the strategic direction of design and the capabilities of the design team for new business initiatives at Mercari. As we expand into new product spaces, we need a Senior Design Manager who can build and lead a design practice from the ground up, establish design excellence standards, and drive meaningful collaboration across functions. You'll operate with autonomy and ownership over design strategy, team growth, and product outcomes. Your leadership will directly influence how new business ventures succeed at Mercari and how design contributes to revenue, user trust, and satisfaction. This role matters because strong design leadership creates leverage: it unlocks better product strategy, stronger cross-functional collaboration, more durable experiences, and a team invested in their growth. We're looking for leaders who combine design excellence with people leadership, strategic thinking with execution discipline, and the ability to build culture while shipping products that matter. Develop and mentor individual designers through design critiques, feedback, and coaching on craft to support career growth. Own design strategy and direction across assigned product initiatives, translating business and market opportunities into compelling experience strategies. Lead design decisions through strong systems thinking, research integration, and user-centered rationale; communicate design strategy and vision to cross-functional partners. Collaborate deeply with Product, UXR, and Business Development to shape strategy, influence roadmaps, and ensure design excellence in execution. Collaborate across new business domains and with other design leads and stakeholders to ensure experiences align, build on shared learning, and prevent silos. Drive design scalability by building design systems, patterns, and processes that enable efficiency and consistency across multiple initiatives. Manage design resources, timeline priorities, and cross-project allocation to maximize team impact and business outcomes. Represent design perspective in business strategy discussions and contribute to go-to-market planning for new product launches.

EN: BusinessJP: Business

Group Manager, Global Insights & Trends Strategy

Identify opportunity areas for Shiseido's mid- to long-term management and brand strategy through market and consumer analysis, while establishing a foundation for shared understanding within the company to contribute to the acceleration of brand growth. Analyze macro trends in the global market, the competitive/business environment of the beauty market, and insights from beauty consumers to forecast emerging trends and future directions over the next 5 to 10 years. Propose promising markets and business opportunities for the company's mid- to long-term business/brand plans. <Mission> Lead projects that capture mid- to long-term trends with a 5-10 year outlook and identify growth opportunities through co-creation with internal and external stakeholders. Quickly capture currently emerging trends and identify actionable insights that brand holders and regional markets should respond to in the short term, providing regular insights. <Role> Lead Mission 1 together with department heads and manage stakeholder relationships. Oversee group members in Mission 2 and lead collaboration with other groups within the department. Take final responsibility for the development of group members and group budget management.

EN: BusinessJP: Not RequiredVisa: Available

Chief Baker - JW Marriott Hotel Tokyo

Marriott International

Applicants should have a valid work visa for Japan or be eligible to work in Japan. Prepare breads and pastries, including preparing doughs and fillings, proofing, baking, and decorating as appropriate. Review Production sheet to understand variety of baked goods to be produced daily. Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists. Maintain kitchen logs for food safety program compliance. Keep Chef informed of excess food items for planning of daily specials. Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods. Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures. Check and ensure correct temperatures of kitchen appliances and food, and report issues to management. Monitor the quality of food prepared and portions served throughout shift. Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Education and Experience: High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES: Ensuring Culinary Standards and Responsibilities are Met: Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Assists Executive Chef with all kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Ensures compliance with food handling and sanitation standards. Performs all duties of kitchen managers and employees as necessary. Recognizes superior quality products, presentations and flavor. Ensures compliance with all applicable laws and regulations. Follows proper handling and right temperature of all food products. Operates and maintains all department equipment and reports malfunctions. Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations: Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures property policies are administered fairly and consistently. Communicates performance expectations in accordance with job descriptions for each position. Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service: Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Maintaining Culinary Goals: Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Trains employees in safety procedures. Managing and Conducting Human Resource Activities: Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities: Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.

Externalotherother

[Innovative Medicine] R&D, Project Leader (Director,), Project Leader Group, Global Development

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. The Japan Project Team Leader (PTL) is a senior cross-functional R&D leader accountable for actively shaping and executing global asset development strategies through robust integration of Japan insights. The PTL serves as country counterpart to CDTL and R&D’s empowered country-level leader, ensuring cross-functional Japan considerations are systematically embedded in global decision-making, governance milestones, and delivery plans, additionally to being accountable for project delivery. This role requires strategic leadership, enterprise mindset, advanced stakeholder influence, and a strong track record of execution to commensurate with the increasing complexity, scale of execution, and criticality of projects in the APAC region.

EN: BusinessJP: Business

Operations Senior Analyst

The Success Plan for customers using Salesforce provides three types of plans tailored to customer needs, offering resources, guidance, and technical support. The Customer Success Operations team plays a crucial role in ensuring that the service delivery team can promote customer success by being responsible for the operations of the Success Plan. The key performance indicators that the Operations team aligns with include customer satisfaction, Salesforce usage scores, churn rates, and service utilization rates. This position contributes to the organization in terms of operational excellence towards achieving these key performance indicators. It is not limited to the operations of a single business or specific team but leads organization-wide initiatives that have a significant impact on customer success and the operations of core services. The role involves close collaboration with stakeholders both within and outside the team, including members from the global headquarters, to pursue operations that provide the best customer experience. Below is a detailed breakdown of the role.

EN: BusinessJP: BusinessVisa: Available

Core Agent

The Core Agent & PBX Operator is responsible for serving as the central communication point between guests and hotel departments, ensuring all guest inquiries and requests are handled professionally, efficiently, and in accordance with Four Seasons service standards. Serve as the primary point of contact for guest calls, reservations, dining orders, emails, and service requests. Operate and manage the hotel switchboard and communication systems efficiently. Deliver exceptional guest service through professional and timely communication. Assist guests by providing accurate hotel information and resolving inquiries or concerns. Monitor and respond to emergency and safety situations following hotel procedures. Manage wake-up calls, guest messages, and facsimile requests. Support restaurant reservations and In-Room Dining order-taking when needed. Build strong guest relationships and proactively address service recovery opportunities. Identify upselling opportunities for rooms, dining, spa, and other hotel services. Collaborate effectively with hotel departments to ensure seamless operations. Maintain guest preference records and share relevant information with service teams. Adhere to Four Seasons policies, service standards, and confidentiality requirements. Utilize hotel systems such as Opera, HotSOS, and other operational platforms. Demonstrate strong communication, multitasking, and problem-solving skills. Support departmental objectives through teamwork, flexibility, and a guest-focused approach.