Jobs in Tokyo
563 jobs in Tokyo open to English speakers, updated 25 October 2026.
Tokyo is the heart of Japan's job market and home to its most international workplaces. Browse roles across every industry from global startups to established enterprises, many offering visa sponsorship and English-speaking environments.
Refine with filters →Technical Program Manager, Robotaxi
WayveAre you ready to shape the future of mobility with us? We build the embodied intelligence that moves real vehicles safely, and the ecosystem a billion machines will run on in the future. Very few people in AI can say this. Every role here, whatever the team, plugs into that. The Technical Program Management team sits within Engineering Operations & Technical Program Management. Our TPMs are force multipliers, helping teams move faster, more effectively and with purpose. In Japan, you’ll be the only TPM on the ground, bridging Wayve’s global R&D with local delivery. As a Technical Program Manager for Robotaxi, you’ll own the programs that bring our robotaxi service to life, from vehicle and fleet readiness to on-the-ground launch and scaling in market. Based in Yokohama, you’ll work across autonomy, vehicle software, hardware, operations, safety and local partners to turn Wayve’s AI Driver into a safe, reliable robotaxi service, keeping complex, multi-team, cross-geography delivery predictable in a fast-moving, ambiguous environment. As the only TPM in Japan, you’ll also help support local vehicle hardware and software programs as needed. You’ll own the lifecycle of robotaxi programs, from vehicle and fleet readiness to launch and in-market scaling, improving delivery through structured execution and coordination. You’ll track and manage dependencies, risks and trade-offs across autonomy, vehicle, operations and safety, and escalate early with clear options. You’ll keep engineering, fleet operations, safety and local partner teams aligned, bridging Wayve’s global R&D with local delivery in Japan. You’ll provide hands-on program support for robotaxi launch and in-market operations, on the ground in Yokohama, and support local vehicle hardware and software programs as needed. You’ll run planning, stand-ups, reviews and retros that keep multi-team delivery predictable and reliable, communicate progress and risk to engineers, partners and senior leaders, tailoring updates to each audience, and improve tooling, processes and ways of working, sharing patterns across the TPM org.
Import Export, Customs and Trade Compliance Manager, Japan
BASFManage import export, customs and trade compliance for Japan, jointly with hub and country GB. Serve as the key contact in Japan for import export, customs and trade compliance interactions with customers, service providers and local business units and stakeholders. Lead the performance and development of import export and customs operations in Japan in collaboration with regional and global supply chain teams. Lead management of logistics service providers in Japan, steering performance to meet regional and global import export results through effective monitoring and analytics. Manage risks relating to team and service provider operations, including access management, data protection, business continuity and periodic risk reviews. Participate in and collaborate on global and regional import export and customs communities, initiatives and projects relevant to supply chain operations serviced by Global Business Service. Establish, maintain and document supply chain, import export and customs processes in compliance with global and regional policies and procedures, and initiate continuous improvement, automation and digitalization measures. Manage import export and customs operations targets, performance, deliverables and compliance. Manage forwarders, customs brokers, liners, carriers and tank operators, including performance, service requirements and freight costs. Provide logistics solutions and subject matter advice to business, country, regional and global stakeholders. Collaborate with Japan supply chain and regional shipping management, operational vendor management and regional customs. Participate in companywide projects and initiatives relevant to Customs and Foreign Trade. Ensure compliance with company policies and local regulatory and statutory requirements. Oversee customs processing by internal teams and service providers to ensure accurate duty and import tax processing and payment, with appropriate verification and documentation. Manage customs and relevant authority contacts for liaison, updates, communications, audits and disputes. Optimize eligible Free Trade Agreement and other trade benefits and ensure compliance with their rules. Manage customs brokers in line with global policies and guidelines, and manage trade facilities such as free trade zones, bonded facilities, AEO, Green Lanes and special exemptions where applicable. Meet global and regional customs reporting and information requirements. Manage logistics service provider requirements, change management, knowledge transfer and transition, service performance, contract adherence and risk management. Continuously improve import and export, carrier and service provider operations, and manage partnership, compliance and transport risks and costs. Act as Japan's National Trade Compliance Officer, monitor and interpret relevant regulatory changes and assess business impact, evaluate regulated goods and sanctioned parties against national laws, and maintain the Internal Compliance Program for the jurisdiction.
Clé de Peau Beauté - Makeup Product Development Specialist
ShiseidoYou will understand the medium-term makeup strategy based on the brand’s business strategy and, in line with that strategy, plan and develop innovative, high-value new products and enhancements to existing products that only CPB can deliver. In long-term global projects, you will be expected to work independently and proactively, and to lead and drive the entire project, including mentoring junior colleagues. For product planning, you will use logical thinking to organize complex issues both within and outside the brand, while developing creative product concepts that captivate customers. For customer-focused information development, you will create clear and compelling information for customers, with in-store activities in mind. You will understand globally relevant claims and regulatory requirements, make an effort to use English independently, and develop claims and information in both Japanese and English based on analysis of competitors’ product claims. For business thinking and data analysis, you will take an interest in understanding brand and category strategies and market conditions, and conduct data analysis to build a logical case for your concepts from a business perspective and communicate them clearly to others. For communication and organizational contribution, you will collaborate with your group, members of other groups, related departments, and regional partners, building positive working relationships. You will contribute to the organization with a strong interest in and commitment to developing, leading, and directing junior team members.
Guest Service Manager / ゲストサービスマネージャー
Marriott InternationalServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. Education and Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Leading Guest Services Teams: Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals: Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service: Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies: Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration. Conducting Human Resource Activities: Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities: Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Project Lead - BioPharma Strategy & Market Development
BDTurn strategy into action and help shape how Augusta Life Sciences partners with Japan's BioPharma and Biotech industry. The BioPharma Strategy & Market Development Project Lead will play a key role in advancing Augusta Life Sciences Japan BioPharma strategy in Japan, leading strategic initiatives across the pharmaceutical and biotechnology market from conception to completion. This role combines strategic thinking, commercial insight and project leadership to identify opportunities and translate them into focused, executable initiatives. You will turn strategy into action by bringing together the right expertise across the organisation, leading strategic customer initiatives from initial engagement through to execution. Working across sales, marketing, applications and other specialist teams, you will orchestrate cross-functional efforts to determine how best to approach priority customers, mobilise the right resources and keep strategic initiatives moving forward.
Customer Success Manager
AnthropicJoin Anthropic's Customer Success team as one of the founding members of our Japan Customer Success team as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across Japan, helping them harness the full potential of all our Claude capabilities: API, Claude for Enterprise, and Claude Code. You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives. You'll work closely with them to provide best practices and guidance, and support them as their usage (consumption and seat based) grows and evolves. Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies. That makes you a key voice in shaping how we build and deliver ongoing value as a business. As one of the founding members of our Customer Success team in Japan, you'll help shape how we build the function in-region. That includes establishing regional processes, developing new customer relationships, and representing Anthropic's brand in a high-growth market alongside a small, growing team. You'll operate with significant autonomy while maintaining strong alignment with global teams. This requires someone who thrives in ambiguous environments and can work effectively across time zones. Key responsibilities include building trusting, strategic relationships with key Japanese customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion; becoming an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions; leveraging deep knowledge of customers and regional nuances to proactively drive usage planning and understand current and future consumption and adoption and how it creates realized value; monitoring usage patterns and identifying optimization opportunities, proactively addressing underutilization across consumption-based and seat-based products; serving as the customer's thought partner, socializing Anthropic's product roadmap, driving awareness of new products, and engaging Product PMs as the voice of Japanese customers; documenting and quantifying customer value through business outcomes, ROI, and impact metrics; identifying potential use cases and lines of business not currently onboarded; developing and executing change management strategies, including Train the Trainer programs, Center of Excellence development, and organizational enablement; owning the customer experience across their lifecycle through account and success plans, Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic; and building Anthropic's brand and customer relationships as part of the founding in-region team while developing Japan-specific processes, playbooks, and best practices.
Senior Machine Learning Engineer (Financial Business)
PaypayPayPay’s Financial Business Development Division is responsible for planning and executing new financial businesses to evolve PayPay from a payment app into a “financial super app.” Focusing on three areas—Web3, global expansion (international alliances), and AI/data utilization—the division promotes product development using partnerships with leading players in Japan and overseas, as well as cutting-edge technologies. Building on a user base of more than 70 million, it aims to create advanced, smartphone-centric financial experiences on a global scale. PayPay aims to become the No. 1 fintech company and bring new ways of thinking about finance to the world. AI and data utilization are central to business growth and product evolution. We are implementing AI and machine learning technologies in real-world services, using the large volumes of data generated by our payment and financial services to provide more convenient and secure financial experiences for users and merchants. In the financial services domain for users and merchants, the team uses data for risk assessment and product improvement. It has designed and developed the data utilization and machine learning systems that underpin core financial services for merchants, including PayPay Funding and PayPay Merchant Loans. Going forward, we will continue creating new financial experiences across a range of services by leveraging AI and data technologies. PayPay operates in mission-critical areas directly involving money and user data. In addition to meeting business requirements and delivering high performance, machine learning models must be reliable, explainable, stable, secure, and continuously improved. Raising AI systems, which inherently involve uncertainty, to a quality level suitable for safe use in financial services is a significant challenge. The team works closely with business teams and takes end-to-end responsibility, from defining problems through designing and implementing ML systems to operating them in production. We go beyond model development and take ownership within our team of the architecture, data quality, monitoring, and operational improvements needed to make these systems work as part of products and business processes. We welcome people who want to understand business challenges and deliver machine learning as real product value to society, rather than limiting their work to research or proof-of-concept projects. Experience in the financial domain is not required. In PayPay’s financial business areas—including credit, banking, insurance, and asset management—you will lead the development of credit scoring, risk management, and marketing models, as well as the design of system architectures for AI utilization. Drawing on deep expertise in mathematical engineering and statistics, you will envision and design the overall structure of optimal machine learning systems that meet business requirements such as explainability, stability, and cost. As a tech lead, you will drive real-world implementation in collaboration with in-house engineers and data scientists. Your responsibilities will include designing and developing key models in the financial domain; defining business requirements at the outset of projects; selecting and designing predictive models that account for data bias and business constraints; and defining quality requirements and designing architectures for machine learning systems. You will also help shape the development culture by working with engineers, data scientists, and data analysts to determine development approaches for productization, conduct code reviews, and advance testing strategies. You will update the architecture of the mechanisms for model training, evaluation, monitoring, and continuous improvement (MLOps) across PayPay’s financial businesses and drive operational improvements. You will have the opportunity to develop services that provide better financial experiences to more than 70 million users and merchants across Japan. You can work with data that only you have access to and business challenges that only your team can experience, while playing a central role in growing the organization’s use of AI. Although you will belong to a business development division, you will work closely with colleagues who have diverse areas of expertise and with members of other departments, broadening your communication skills and perspective.
Clé de Peau Beauté Product Development Department — Skincare Product Planning and Development
ShiseidoROLE: Skincare Development Specialist. Understand the mid-term skincare strategy based on the brand’s business strategy, and plan and develop innovative, high-value new products and enhancements to existing products that can be realized specifically by CPB. Develop product plans that combine logical thinking to organize complex issues inside and outside the brand with creative ideas that captivate customers. Develop clear, appealing information for customers with in-store activities in mind. Understand globally applicable product claims and regulatory requirements, make an effort to use English independently, and develop claims and information in both Japanese and English based on analysis of competitors’ product claims. Take an interest in understanding brand and category strategies and the market environment, and conduct data analysis to build a business-oriented rationale that communicates your plans clearly to others. Understand or be able to create basic product development schedules, adjust course when unexpected situations arise, and manage time to advance your plans. Build positive collaborative relationships by working closely with your group, members of other groups, related departments, and regional partners. Understand basic processes and use your own initiative to coordinate multiple related departments and achieve objectives.
RMA Coordinator (Energy Products)
TeslaDo you have experience in service operations, logistics, warehousing, or inventory management? If so, this position may be a great fit for you. As our RMA Coordinator, you will handle all RMA (Return Merchandise Authorization) cases. You will also coordinate the delivery of new products and the exchange of related documentation by working with Tesla Certified Installers. You will serve as the link between the Service team and certified installers. You will carefully manage all requests for replacement products and help ensure that field technicians receive the products they need when they need them. Based in our Tokyo office, you will also support project planning, day-to-day service operations, inventory management, and small-volume purchasing. Your responsibilities will include managing the receipt and dispatch of service replacement products and parts at the product distribution center; inventory management; analyzing product and parts demand trends to identify fast- and slow-moving items and optimize inventory; processing inbound and outbound shipments at the Tokyo Service Center; handling RMA cases; coordinating demand planning with the factory; arranging parts delivery and shipping; handling MRB (Material Review Board) cases; communicating directly with customers and negotiating replacement costs as needed; supporting certified installers with product orders and returns; contributing to continuous improvement initiatives for Service Center operations; supporting the promotion of Kanban systems and 5S; and actively participating in project and weekly planning, progress tracking, and reporting.
Vice President
Goldman SachsThe Securities Settlement Engineering team at Goldman Sachs is a critical part of the firm's Global Banking & Markets division, dedicated to ensuring the seamless and efficient settlement of securities transactions. This team operates at the intersection of finance and technology, implementing innovative solutions to enhance the post-trade processing landscape. The team is responsible for designing, developing, and maintaining high-performance software solutions that facilitate the settlement of equities and fixed income instruments, processing millions of events and thousands of users daily. There is a current focus on migrating existing systems to a strategic platform, with a foundation built upon an event-sourcing architecture using public cloud and serverless solutions, to enhance the scalability and resilience of the settlement processes and guaranteeing capacity for future growth. Collaboration with various stakeholders, including trading desks, operations teams, and other Engineering groups, ensures that the systems meet the evolving needs of the business and integrate seamlessly with other platforms. The team primarily uses Java for software development, while also leveraging other languages, tools, and frameworks for specific tasks. We employ a microservices architecture and RESTful APIs to build modular and scalable systems and embrace DevOps practices to ensure continuous integration and delivery. A global team located across seven regions, the Securities Settlement Engineering team fosters a collaborative and inclusive work environment, encouraging team members to share ideas and contribute to continuous improvement. Our work is critical to Goldman Sachs' success, as it ensures the efficient and accurate settlement of trades, helps the firm manage risk and comply with regulations, and establishes exceptional service for our clients. We are seeking a talented and motivated Software Engineer to join our team and play a key role in designing, developing, and maintaining our software solutions. This role requires a solid foundation in software engineering principles, a passion for technology, and the ability to work effectively within our collaborative team environment. Design, develop, and maintain core cloud-native services powering the global securities settlement platform. Own critical components end-to-end, from design and implementation through production operation. Use AI agents and AI-enabled tooling to write software specification and its implementation. At VP level, act as a technical leader, guiding architectural decisions, reviewing critical code, and mentoring engineers. Partner with business and operations teams to evolve the settlement platform using technology-driven automation and tooling.