Jobs in Tokyo

Restaurant Server

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Servers take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Server makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Servers will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Servers – to get it right for our guests and our business each and every time.

Dermatology Category Digital Communications & Brand Site Strategy Lead

As the importance of digital marketing and the proportion of investment allocated to it continue to grow year after year, we need to further strengthen digital activities for our skincare brands in the rapidly expanding dermatology category: d program, IHADA, and REVITAL. Digital advertising is a particularly important touchpoint, and there is a growing need to maximize ROI through communication design based on target audience insights and optimization of advertising performance. We are looking to hire a new professional to develop strategies for and manage performance-based digital advertising, further strengthening our capabilities in this area. You will lead digital marketing strategy and execution for our dermatology skincare brands, d program, IHADA, and REVITAL. Your responsibilities will include supporting IMC planning for digital channels; developing and executing paid advertising strategies; developing and executing strategies for owned media, including X, Instagram, LINE, and brand websites; and directing a range of digital creative work. To support the growth of your assigned brands—d program, IHADA, and REVITAL—in the Japanese market, you will lead the development and execution of integrated communications strategies for digital channels, primarily focused on the upper and middle funnel, as well as brand site strategies. For digital communications and paid advertising strategy development and project management, you will develop communication concepts and promotional plans based on target audience insights; plan media, including performance-based digital advertising focused on the upper and middle funnel; prepare creative briefs and provide creative direction; coordinate and manage schedules with external partners such as advertising agencies; and evaluate results and drive the PDCA cycle. For brand site strategy and production direction, you will develop growth strategies for brand sites, improve UI/UX, and plan content and direct its production. You will also work with brand marketing teams to support overall digital IMC planning and drive the PDCA cycle and reporting, including evaluating the effectiveness of individual initiatives. This role offers the opportunity to contribute to marketing strategy as a brand owner rather than as part of a functional department, take responsibility for brand P&L, and exercise significant autonomy in work related to the brands. A distinctive feature of the role is the opportunity to build a career as a marketer overseeing not only digital activities but also brand marketing and the overall IMC strategy. You can gain experience across the full scope of brand marketing, not just digital, and manage brands with annual budgets in the tens of billions of yen. Flexible working arrangements, including remote work, allow you to work in a way that suits your lifestyle.

Asst Mgr-Guest Service

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Externalmarketingproject manager

[Company-Wide DX and AI Promotion] Digital Marketing Strategy and Cross-Functional Project Manager

As AI transforms consumers’ lives and the marketing environment, digital transformation has become an urgent priority. By implementing initiatives across brands—including bringing advertising operations in-house, AIO measures, and digital content production—we aim to reduce duplicated effort caused by handling each brand separately, share knowledge across brands, and maximize results. You will be responsible for planning and executing digital strategies across brands. Your responsibilities will include operating performance-based digital advertising in-house; producing digital content such as banners, landing pages, and emails; establishing processes for managing digital content, including the use of DAM; implementing AIO measures across brands; applying AI, including generative AI, to marketing; optimizing PDCA cycles for the algorithms of platforms such as Meta and Google; and consolidating digital knowledge across brands. Depending on your suitability, you will lead multiple projects. For AIO measures, you will develop cross-brand implementation plans, direct and report to brand representatives and production agencies, set implementation milestones, and manage PDCA cycles. You will promote the use of AI in marketing and work on enhancing and streamlining creative production using generative AI and advertising reports using AI. You will communicate regularly with platform providers such as Meta and Google, understand their algorithms, and roll out marketing initiatives suited to each brand. You will consolidate best practices from each brand and promote their adoption across other brands, while bringing external case studies and the latest marketing technologies into internal initiatives. You will also establish processes for operating and promoting the use of DAM tools, and build the organization and PDCA framework needed to bring digital advertising operations in-house; day-to-day operations are handled by another team member. In this role, you will drive Shiseido as a whole by leading projects across brands and company-wide. In addition to digital marketing expertise, you will develop project management skills.

Marketing Coordinator- Japanese Speaker

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Digital Advertising Operations Specialist (In-House Operations and Advertising Promotion)

As AI becomes more widespread and consumer behavior and the marketing environment continue to change, transforming the digital domain has become an urgent priority. By managing advertising operations in-house, addressing AIO, and producing digital content across brands, we aim to reduce duplicated effort from handling each brand separately, share knowledge across brands, and maximize results. You will plan and execute digital strategies across brands; manage performance-based digital advertising in-house; produce digital content such as banners, landing pages, and emails; address AIO across brands; apply AI, including generative AI, to marketing; run PDCA cycles optimized for platform algorithms such as Meta and Google; and build a shared repository of digital knowledge across brands. Working in collaboration with brand teams, you will lead digital advertising operations. Your assigned brand will be determined after you join. You will handle performance-based digital advertising from strategy development through campaign management, including media planning for performance-based advertising aligned with IMC plans and KPI simulations. Your advertising operations responsibilities will cover campaign setup, bid and targeting settings, budget management after launch, optimizing ad performance to maximize ROI, and proposing improvements to creative assets, including static images, videos, and landing pages. You will also brief and direct digital advertising creative, evaluate campaign results after launch, prepare reports, propose improvements for the next IMC plan, and coordinate and manage schedules with external partners such as advertising agencies and production companies. You can contribute to digital marketing strategy from the perspective of a brand owner, rather than working in a functional department. You will manage budgets worth hundreds of millions of yen directly as an in-house team, and can pursue a broad range of digital marketing career paths in the future. You will manage advertising from the client’s perspective and experience results directly connected to the business. You can be responsible for brands with annual budgets worth several billion yen. You can work in a way that suits your lifestyle, including working from home.

Housekeeping Attendant

This position is responsible for keeping guest rooms in excellent condition at all times and providing guests with a comfortable and pleasant stay. Duties include cleaning guest rooms and making beds; replenishing and managing guest room amenities and supplies; cleaning and maintaining all areas of guest rooms, including bathrooms; collecting used linens and trash; inspecting room facilities and reporting any issues; maintaining the appearance of assigned areas, including hallways and back-of-house areas; and responding to requests from guests and related departments. Respond promptly to requests from guests and other departments. Fill the cart with supplies and transport it to the assigned area. Enter guest rooms according to procedures for gaining access and confirming that the room is vacant before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry cloth items with clean ones. Make beds and fold terry cloth items. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust and polish walls and furnishings, and remove marks from them. Vacuum carpets and perform floor care duties, such as in guest rooms and hallways. Follow all company, safety, and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure that uniforms and personal appearance are clean and professional, and maintain the confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; and thank guests with genuine appreciation. Speak with others using clear and professional language. Support the team in achieving common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing 25 pounds or less without assistance, and objects weighing more than 25 pounds with assistance. Be able to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for extended periods throughout an entire work shift. Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by supervisors.

Restaurant Receptionist

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

[S&M] Room Reservation - Agent - Bvlgari Hotel Tokyo

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Perform other reasonable job duties as requested by Supervisors. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Address guests' service needs in a professional, positive, and timely manner. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Thank guests with genuine appreciation and provide a fond farewell. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Talk with and listen to other employees to effectively exchange information. Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Verify all reservation information with callers to ensure accuracy. Accommodate and document special requests in an accurate and efficient manner. Determine the most appropriate room type to meet guest requirements and maximize room rate. Explain guarantee and cancellation policies to callers. Describe room accommodations and benefit feature sale amenities to guests. Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days. Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events). Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers. Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program. Follow “up selling” techniques and sales strategies in order to maximize property revenue. Identify repeat guests using appropriate codes. Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts). Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages). Verify availability of room type, rate, and occupancy before confirming any reservations. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Brand Marketing Manager/Staff, Shiseido Global Brand Unit, Projects Lead

Founded in 1872 in Japan, Shiseido Group is within the leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Shiseido Global Brand Unit operates Brand SHISEIDO, which has the biggest business size in the company and is distributed to 90 markets. The mission of the Marketing department is to create brand desirability and strengthen brand equity. This position plays a vital role in driving and elevating the brand-wide brand's image by developing the entire Integrated Marketing Communication (IMC) for major brand moments, such as brand campaigns, holidays, and sustainability initiatives. The role leads the development of the entire IMC for overarching brand campaigns and programs, including creative work and asset creation with agencies, to enhance the brand image and deliver value to consumers. It supports the GM and VP in defining and implementing the brand's key moments from a branding perspective, including the development of a 3-year strategy for all brand moments. It closely collaborates with the Consumer Experience Group, Creative Department, and Product Development Department to develop an inclusive and cohesive consumer experience. It leads projects and holds responsibility for team coaching and mentoring junior team members as a core/senior member of the team, depending on the grade level.