Jobs in Tokyo

EN: BusinessJP: Not Required

Externalhrother

HR Business Partner (Labor Relations, Talent Development, Organizational Development) - Management Department

Rakuten is Japan's largest marketplace and an internet ecosystem offering over 70 diverse services, including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networks. We operate more than 140 services worldwide. This position is within the HR organization of the Communications & Energy Company at Rakuten Group, Inc. The Communications & Energy Company oversees businesses such as Rakuten Mobile and Rakuten Energy. Our HR team provides comprehensive support not only to our own division but also to various other businesses and services, including Rakuten’s core operations. We are expanding our team to strengthen our HR functions in response to the growth of our assigned business units. As a core HR function, you will support the smooth operation of our business by facilitating HR communication across various aspects, including labor relations, organizational development (approvals and secondments), performance management, talent development, and recruitment. Responsibilities include identifying and resolving business challenges through regular meetings with management, promoting and ensuring the successful adoption of HR initiatives within the business, conducting one-on-one meetings with employees as needed, and analyzing organizational issues quantitatively based on HR data. We provide a supportive environment for those starting their HR career. With our robust mentorship and training, you can steadily acquire essential skills and grow into an HR professional. Recent graduates (Second New Graduates) are also welcome. You will have the opportunity to gain comprehensive experience in critical HR areas, including labor relations. This role serves as an excellent foundation for long-term career advancement in Human Resources. The position is in the Management Department, Communications & Energy Company. The department consists of 20 members covering accounting, general affairs, HR, etc., with approximately 7 members dedicated to HR.

Externalengineeringother

Mechanical Engineer (Tech)

We are seeking a mechanical building services engineer to work on technology projects, primarily data centers, in Japan’s growing Technology Sector and across APAC. Reporting to the Japan Technology Sector Lead and as a member of the Technology Team, you will be responsible for mechanical building services design, engineering, and consulting. Working with engineers in Japan and across APAC, you will contribute to projects from early concept development through detailed design and construction support, building your expertise through data center projects. Depending on your experience and skills, you will lead assigned work packages while developing advanced technical capabilities and project management experience.

EN: BusinessJP: Native

Externaloperationsother

Customer Success Manager, Senior Manager (Manufacturing)

The Success Manager leverages deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more line of businesses, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at key stakeholder level, building and fostering strong relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. The ideal Success Manager, will possess both a Cloud specialization and industry skills that enables them to speak the customer language. Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives. Develop an understanding and knowledge of customer's Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds. Guide a customer on org strategy, governance and change management best practices based on customer needs. Demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap. Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan. Produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan. Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth. Build and foster executive-level relationships with the customer's IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors and stakeholders. Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectives. When appropriate, recommend additional Salesforce services and advisory experts needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Fluency in Japanese language skills (reading, writing, listening).

Externalmarketingproject manager

Payment Business Planning, Rakuten Mobile (Data Analytics / Strategy Design) - Marketing Division

The Marketing Division leads brand, creative,marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services. We believe that the mobile domain is a platform that plays a fundamental role in the ecosystem, and as the Marketing Division, we are further promoting collaboration with Rakuten Mobile. Marketing Planning Department is an organization that leads the planning of Rakuten Mobile's plans and product strategies and their implementation. The Payment Designing Department serves as the "heart" of Rakuten Mobile’s business, overseeing all payment and credit operations. From a marketing strategy perspective, we design the entire "flow of money"—encompassing billing, payments, and risk control—to drive strategic initiatives that balance profitability with an exceptional user experience. Within this department, the Billing Planning Group supports the foundation of our business revenue by optimizing billing and payment processes through data-driven insights. Our core activities include predicting user behavior to design and implement optimal preventive approaches, optimizing post-billing responses based on data analysis to build a framework for prompt and reliable recovery, and driving stable growth through data-backed strategies that ensure both business efficiency and customer satisfaction. As our business scales rapidly, we are looking for new team members to help drive transformation from fresh perspectives. Prior experience in the telecommunications or payment industries is not required. We invite you to bring your expertise in consulting, planning, or data analysis and apply it to our team’s challenges. This role is ideal for those who thrive where strategy and execution intersect, and who are eager to deliver results through a hands-on approach. You will start by mastering our core operations, with the goal of growing into a leader who drives business growth through data-driven strategy and new business development. Responsibilities include planning and implementing data-driven improvement initiatives and measuring their effectiveness; planning UI/UX improvements for websites and printed materials; defining requirements and managing progress as the business owner for development projects; promoting projects with the participation of stakeholders both within and outside the Rakuten Group; designing new operations and improving existing operations; and coordinating and negotiating with partner companies. The Payment Designing Section has 7 people, the Billing Planning Group has 3 people, and the Credit Management Group has 3 people. Our team is currently composed primarily of members in their 20s and 30s.

[NARS] Digital Advertising, Owned Social Media, and IMC Lead

This is a key position responsible for further establishing NARS’s position and expanding its business in the Japanese market. NARS is one of the “Core 3 Brands,” which are central to the Shiseido Group’s growth. Working closely with the brand holder (HQ) in New York and the regional headquarters (RHQ) in Hong Kong, you will be responsible for planning and executing marketing plans tailored to the Japanese market and consumers based on global strategy. As part of a small, highly skilled marketing team, you will lead efforts to grow the brand’s fan base and business, focusing on digital advertising, owned social media, and IMC promotions. Your responsibilities will include planning and driving digital advertising and promotional strategies; developing and executing digital advertising initiatives based on integrated marketing communications (IMC) strategy; discussing plans with advertising agencies and other partners; directing advertising operations; and optimizing promotional and e-commerce-linked advertising. You will also develop strategies for NARS’s owned social media channels and plan and manage content, as well as drive buzz-generating initiatives in collaboration with makeup artists, influencers, and key opinion leaders (KOLs). The role also involves daily information sharing with the RHQ in Hong Kong regarding social media posts and campaign initiatives, and attending regular meetings with HQ, with interpretation support available. You will have the satisfaction of helping shape a global core brand during a growth phase. As investment is concentrated on NARS as one of Shiseido’s most important brands during this expansion phase, you will have significant autonomy to drive marketing initiatives as part of a small, highly skilled team.

EN: Not RequiredJP: Business

[IHADA] Brand Marketing Specialist (Campaigns and Communications)

IHADA is a rapidly growing brand in the dermo-skincare market. Targeting younger consumers who often struggle with unexpected skin irritation, the brand offers a unique product lineup of highly effective medicated skincare products backed by medical expertise. Through communications that connect with young consumers throughout their customer journey, IHADA supports people who want to fully enjoy the things they love. The brand is also becoming increasingly popular with international tourists, and is continually taking on new challenges to attract new customers. The IHADA Group leads the development of medium- to long-term strategies and innovation plans, as well as marketing execution plans that include product and communications development, and leads the professional teams responsible for carrying them out. Working in tandem with the Campaign Lead, you will drive promotional and communications initiatives from planning and development through execution and PDCA. Responsibilities include developing communications initiatives and promotional plans based on insights into younger target audiences; planning and executing initiatives centered on social media and digital channels; planning and managing the progress of various campaigns; driving integrated marketing communications (IMC) in coordination with in-store promotions and offline initiatives; directing and managing progress with internal stakeholders, including the digital and sales teams, and external partners such as advertising agencies and production companies; and evaluating results after execution through PDCA, then applying the findings to subsequent initiatives. At this leading brand experiencing rapid growth, you can take on challenges at the forefront as the number and scale of initiatives expand, working at a fast pace. Because you will work closely with the Campaign Lead, this is an environment where you can learn and grow through on-the-job training, gaining expertise in the overall design of integrated marketing communications (IMC) and advanced practical know-how. You will also be able to practice effective digital marketing that complies with applicable rules and regulations while keeping up with the latest digital viewing habits of younger audiences. Armed with unique brand value and products, you can take on the exciting challenge of engaging with younger consumers’ real lives, growing the user base, and taking the brand to the next stage!

EN: Not RequiredJP: Business

Brand PR Strategy Specialist (Manager)

The Marketing Solutions Department is a cross-functional organization that works across brand marketing organizations with brand owners and leads their evolution into value-creation marketing organizations. It consists of five groups responsible for media planning, PR, marketer education, brand process management, and marketing operations support. The Brand PR Group within the department delivers PR performance characteristic of Shiseido, leads integrated, ongoing, and planned PR activities for each brand using the PESO mix, and co-creates brand value together with brand owners. In particular, in light of the increasingly blurred boundaries between advertising and PR, the group aims to achieve results through PR activities that combine traditional PR with contemporary PR, including digital media and influencers. To establish a new style of PR, the group is driving PR structural reform and developing PR talent. You will conduct integrated, ongoing, and planned PR activities for each brand using the PESO mix. You will build strong relationships with stakeholders and communicate through credible, newsworthy sources. You will expand brand conversations and exposure through the public, KOLs, and influencers, and ultimately convey information to consumers by making brands and products more socially relevant and generating buzz. You will increase awareness of brands and products and strengthen consumer recall across different occasions, contributing to brand business both directly and indirectly. As the person responsible for planning and executing brand PR strategies, you will develop annual and half-year PR strategies, tactics, and PR stories for your assigned brands, and manage the PR PDCA cycle from tactical execution through effectiveness evaluation. Through building relationships with stakeholders such as media, KOLs, and influencers, you will conduct integrated, planned, and effective PR activities, including increasing awareness of and trust in brand products. Together with the General Manager, you will also contribute to the group's structural reform, organizational capability development, and operations, and are expected to serve as a role model in PR. Your assigned brand will be determined after you join, and the scope of your responsibilities, including organizational operations, may be adjusted based on your experience. As information about our own brands and competitors is concentrated and accumulated here, you will have opportunities to engage with a wide range of brands, both inside and outside the company. You can gain in-depth knowledge of our technological strengths and be involved in the process from value creation to sparking customer interest. You will work with many experts, supported by the strong stakeholder relationships Shiseido has cultivated over many years. You can also contribute to enhancing the capabilities of the PR Group, which is undergoing structural reform, as well as to organizational reform and operations. You can conduct business supported by deep stakeholder relationships befitting Japan's No. 1 cosmetics manufacturer. You will have the opportunity to take on challenges in a dynamic business that has a history of more than 150 years, has led the cosmetics industry, and has helped create a culture of beauty. There is significant potential for challenge under the company's growth strategy through 2030. Whether you make the most of these opportunities is up to you.

Externaloperationsother

[Rooms] Front Desk - Agent - Bvlgari Hotel Tokyo

Marriott International

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

EN: Not RequiredJP: Business

[Aging Care] Digital Communications & Brand Website Strategy Lead

As the importance of digital marketing and the proportion of investment in it continue to increase year after year, there is a growing need to strengthen digital activities for our aging-care brands—ELIXIR, HAKU, and PRIOR—which primarily target consumers aged 45 and older. Digital advertising is a particularly important touchpoint, and maximizing ROI through communication design based on target audience insights and optimization of advertising performance is essential. We are looking to hire a new professional to develop strategies for and manage performance-based digital advertising, further strengthening these efforts. You will be responsible for the digital marketing of ELIXIR, HAKU, and PRIOR, the aging-care brands that support Shiseido Japan, from strategy development through execution. Your responsibilities will include supporting the design of digital IMC, developing and executing paid advertising strategies, developing and executing strategies for owned media (X, Instagram, LINE, and brand websites), developing and executing CRM strategies for the brand membership program (ELIXIR Club), and directing various digital creative projects. To drive growth for your assigned brands—ELIXIR, HAKU, and PRIOR—in the Japanese market, you will lead the development and execution of integrated communications strategies in the digital domain, primarily focused on the upper and middle funnel, as well as brand website strategies. You will develop communication concepts and promotional plans based on target audience insights; plan media, including performance-based digital advertising focused on the upper and middle funnel; prepare creative briefs and provide direction; coordinate with external partners such as advertising agencies and manage project progress; and evaluate results to drive the PDCA cycle. You will also develop growth strategies for brand websites, improve UI/UX, and plan content and direct its production. In collaboration with brand marketing teams, you will support the design of overall digital IMC and drive and report on PDCA cycles, including evaluating the effectiveness of individual initiatives. This role allows you to contribute to marketing strategy as a brand owner rather than as part of a functional department. You will be accountable for the brand’s P&L and have considerable autonomy in your work related to the brand. You can build a career as a marketer overseeing not only digital activities but also brand marketing and overall IMC. You will gain experience across the full scope of brand marketing, not just digital, and manage a brand with an annual budget of several billion yen. You can work in a way that suits your lifestyle, including working from home.