Jobs in Tokyo

Customer Operations Manager

Organization Summary: If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy. Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience. The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers. The Customer Operations Manager role requires fluency in both English and Japanese to effectively support our Japan-based clients and ensure smooth communication across all transactional and customer service activities. You will be expected to interact directly with Japanese-speaking customers and internal stakeholders. The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role? Manage validation and execution of agreements and post-sales lifecycle transactions, ensuring accuracy in downstream financial processes and compliant issuance of customer contracts in accordance with policies, global and SOX-approved deal financials. Manage critical deal lists monthly and quarterly in alignment with Sales, Sales Excellence and key subsidiary sales stakeholders. Ensure accurate and compliant order and invoice approval and dispatch to maximize cash flow and collectability. Orchestrate Finance exception approvals on high-value credits and execute credits and associated rebills. Track and communicate contract billing status to key stakeholders, highlighting risks with contractual requirements, customer PO coverage, customer sign-offs and credit/payment status. Serve as the primary point of contact for operational customer service inquiries, concerns and issues. Oversee daily customer service team operations to ensure quality standards are met and maintained. Monitor customer service metrics and KPIs, identify areas for improvement and implement strategies to boost performance. Handle escalated customer service issues and complaints professionally and efficiently. Work with other departments to resolve customer issues and ensure a positive customer experience. Develop and implement processes and procedures to streamline customer service operations. Stay up to date on industry trends and best practices, and generate reports on customer service metrics and activity for senior leaders and monthly business reviews. Act as a thought leader to drive consistency in processes, capabilities and services, meeting expectations for consistency, accuracy, simplification and timely delivery. Serve as a trusted advisor to customers and internal clients on operational processes and capabilities, providing efficient, scalable operational solutions across a portfolio of accounts. Use voice-of-customer frameworks and metrics to identify trends and influence across multiple customers and internal groups.

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ANESSA Global Brand Unit - Product Innovation Group ABM (Product Development)

At ANESSA headquarters, we are seeking a product development specialist to plan and develop new products for a wide range of markets, including Japan, Asia, Europe, and Australia. Drawing on Shiseido’s cutting-edge research and technologies in UV protection, skincare, and makeup, this role creates innovative value, leads sun care trends, and brings customers around the world the joy of being “Free to shine” under the sun. For assigned products, you will research and collect and analyze the necessary data and information from the perspectives of the market, the company, consumers, and competitors, and develop products that achieve targets aligned with the brand’s portfolio strategy. You will take primary responsibility for specific areas of new products that offer differentiation and novelty, such as product information and claims, formulas and textures, and packaging, while advancing product design with team members in the group and leading related departments through to completion. You will also lead related departments in establishing and managing product costs and supply systems, and design, manage, and coordinate task schedules. This role offers the opportunity to contribute to the creation of products for a global brand originating in Japan and to learn the fundamentals of B2C and cosmetics brand marketing. You can be involved in every stage, from planning a product to bringing it to market and into customers’ hands.

EN: BusinessJP: Not Required

Externalfinanceother

Analyst, Coverage Banker, Investment Banking

The Investment Banking Senior Analyst is an intermediate level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team. The Investment Banking Senior Analyst also serves as an intermediary in trading for clients. The overall objective of this role is to act as a strategic advisor to our clients by formulating investment strategies and raising capital for clients. Work with senior Banking, Capital Markets and Advisory (BCMA) officers and professionals and participate in particular client transactions projects or assignments as the junior member of the Investment Banking team. Responsible for organizing and analyzing sophisticated financial data used in client proposals and strategic plans. Prepare written recommendations, valuation materials and statistical exhibits for pitches and live deals. Conduct economic/financial research. Evaluate company’s financial performance compared to overall industry and market trends. Build complex financial models for valuation purposes. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Global Banking and Markets, Operations, Regulatory Reporting - Trade Level, Senior Associate/ Vice President, Tokyo

We’re looking for a professional individual who wants to apply their financial market knowledge and further develop their understanding of a growing sector of the financial markets at the heart of regulatory reform. With the continued high rate of change in the regulatory reporting space, Regulatory Operations professionals have the platform to significantly impact their environment and the wider business. The Asia Regulatory Transaction Reporting team is looking for an experienced professional to lead transaction reporting across Japan and other Asia jurisdictions. In this role, you will work closely with Business, Compliance, Legal, Engineering, and Operations partners to solve complex problems and deliver practical, well-controlled solutions. Operations play a central role in supporting the firm’s businesses, helping teams execute effectively while maintaining strong risk management, controls, and asset protection. Asia Regulatory Transaction Reporting sits at the intersection of regulation, data, products, and technology, with responsibility for reporting obligations across multiple jurisdictions, regulators, exchanges, and asset classes supporting Global Banking and Markets trading activity. As the function continues to evolve, the team is advancing its transformation agenda through greater use of data, automation, and emerging AI capabilities to enhance scalability, controls, and operational effectiveness. Responsibilities include preparing to be exposed to various products under the 50+ reports the team covers by interacting with middle office teams, sales, other internal clients, and external regulators to meet regulatory requirements; evaluating and escalating risk items to protect the firm; ensuring manual processes are done with care and enhancing processes to eliminate manual work where possible; partnering with Technology to review and improve scalability and processes strategically and tactically; engaging in the testing and implementation of rule changes that impact reporting processes; developing a deeper understanding of complex transactions and working with business partners to assess market changes and support new business; and contributing to regulatory change, new business initiatives, system enhancements, issue remediation, and control improvements.

EN: ConversationalJP: Native

Vice President, Hotel Advisory Team

As Vice President of Hotels & Hospitality Group (HHG) Advisory team, you will provide strategic advisory services related to hotel and hospitality assets in the Japan market, supporting clients' investment decisions, asset strategies, and business optimization. You will drive business growth through the delivery of high-quality advisory services. You will provide clients with market trend analysis, investment opportunity assessments, and portfolio strategy recommendations and execution support for hotel and hospitality assets; conduct feasibility assessments for hotel development and redevelopment projects, and propose optimal operating structures; and prepare and oversee market reports and research analysis reports, and deliver presentations to clients. You will prioritize assignments, allocate resources, manage quality control, and oversee deadlines; share knowledge and establish best practices to enhance team expertise; expand business through new client acquisition and deepening relationships with existing clients; and prepare proposals, deliver presentations, and negotiate contracts. You will continuously analyze and forecast trends in the Japan hotel market; monitor macroeconomic indicators, travel trends, regulatory changes, competitive dynamics, and related factors; generate market insights through proprietary market research and data analysis; build relationships with industry associations, government agencies, and academic institutions to gather intelligence; prepare and disseminate market forecast reports, investment environment reports, and related materials; and provide and share market information with internal and external stakeholders. You will build and maintain strategic relationships with key clients, develop a deep understanding of clients' business challenges and needs and propose optimal solutions, coordinate and negotiate to ensure smooth project execution, and enhance client satisfaction and generate repeat business. You will report regularly to the Head of Advisory and discuss business strategy; collaborate with Asset Management, Investment Sales, the global HHG network, research teams, advisory teams in other regions, and support functions including Finance, Legal, and Compliance. You will expand networks with hotel operators, developers, construction companies, industry associations, government agencies, and media, and participate in and speak at international real estate and hospitality conferences. Success will be measured by business growth through exceptional advisory services, building high-performance teams, and establishing expertise in the market. You are expected to balance strategic thinking with operational excellence and contribute to strengthening JLL's leading position in Japan's hotel market.

EN: Not RequiredJP: Business

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Disability Recruitment Coordinator (Disability Employment) - Mercari

As a member of the Business Support Team, you will handle disability recruitment and provide support to team members after they join. Your responsibilities will include planning and implementing initiatives to build candidate pipelines among job seekers and disability employment support partners; designing the selection process and coordinating with interviewers; communicating with candidates and agents; and scheduling interviews and managing related recruitment operations. To support onboarding for new team members, you will plan and operate onboarding programs and related content, coordinate role assignments with mentors and team leaders, and review content. Depending on business needs, you may also be asked to support other units within Business Support (to be discussed). To help realize Mercari’s mission of “expanding the possibilities of diverse people,” you will contribute to recruiting and retaining new team members as part of a Business Support Team that aims to grow. By building trusting relationships through communication with candidates, team members, recruitment agencies, and other counterparts, you will help bring new colleagues on board. You will also help draw out the strengths of members from diverse backgrounds and create an environment where they can thrive at work, ultimately contributing to expanding the potential of the organization as a whole.

EN: Not RequiredJP: Business

[MedTech] Electrophysiology Business Unit, Sales Department, Sales Assistant

Provide administrative support to the Sales Department. Accurately and promptly manage sales staff supplies, arrange shipments of supplies and equipment, support the operation of Sales Department meetings, and assist the Head of Sales and Sales Head. Perform Field Sales Marketing duties, including preparing contract-related documents for local Sales Department events, coordinating with external vendors, and managing payments. Hold regular meetings with the Field Sales Marketing team and track progress. Coordinate with functions such as Legal, HCC, and Procurement to support applications, contracts, approvals, and document management. Escalate exceptions and risks appropriately. Manage Business Unit operations. Govern and lead the assistant community within the Business Unit. Plan, prepare, operate, and follow up on Business Unit meetings, town halls, internal events, and offsites in coordination with relevant departments and external vendors. Accurately and efficiently manage shared Business Unit operations, including procedures related to employee onboarding, departures, and transfers; purchasing and payments; supplies and facilities, including fixed assets; and mail and logistics. Manage information, documents, and access. Maintain organizational information, distribution lists, access permissions for SharePoint and intranet systems, shared materials, and management lists to ensure that necessary information is appropriately shared and stored. Improve and standardize operations. Promote standardization, efficiency, and continuity by making routine tasks visible, maintaining procedures and templates, supporting handovers, and using digital tools.

EN: BasicJP: Not Required

House Attendant

The Housekeeping Attendant is responsible for maintaining guest rooms, public areas, and back-of-house spaces in a clean, sanitary, and welcoming condition. This role plays a critical part in ensuring a positive guest experience by delivering high standards of cleanliness, presentation, and service. The role includes cleaning and servicing assigned guest rooms in accordance with company standards; making beds and replacing linens, towels, and guest amenities; vacuuming, sweeping, mopping, and dusting guest rooms and corridors; thoroughly cleaning bathrooms, fixtures, mirrors, and other facilities; and promptly reporting maintenance issues, damages, and safety hazards. Responsibilities also include maintaining cleanliness in public spaces, including lobbies, hallways, elevators, restrooms, and staff areas; keeping areas neat, organized, and presentable; replenishing supplies and amenities in public areas; responding courteously and professionally to guest requests; addressing housekeeping-related concerns promptly; respecting guest privacy and confidentiality; following company policies, hygiene standards, and safety procedures; properly using cleaning chemicals, equipment, and supplies; adhering to workplace health and safety regulations; and reporting accidents, incidents, or lost-and-found items according to established procedures. The role requires the ability to stand, walk, bend, kneel, and lift up to 15 kg throughout the shift, push housekeeping carts, operate cleaning equipment, and work flexible schedules, including weekends, holidays, and shifts. Reports to the Housekeeping Supervisor / Housekeeping Manager.

Officer, Securities & Derivatives Analyst, Markets Operations

The Securities & Derivatives Analyst 2 is an entry-to-intermediate level position responsible for supporting the end-to-end processing of securities transactions in partnership with Trading, Sales, and Operations teams. The primary objective of this role is to ensure the accurate and timely settlement of domestic equity transactions while maintaining a strong control environment and delivering high-quality service to internal and external stakeholders. This role offers an excellent opportunity to develop expertise in Japanese equity settlement operations, gain exposure to financial markets, and build a strong foundation for a career in securities services and operations. Successful candidates will have the opportunity to strengthen their product knowledge, operational expertise, and understanding of the securities lifecycle through close collaboration with stakeholders across Operations, Markets, Finance, Technology, and Risk functions. In this role, you will perform day-to-day settlement processing for Japanese domestic equity transactions, including trade settlement, cash payments, account reconciliations, and general ledger (GL) postings. You will monitor and manage settlement activities to ensure timely and accurate completion of transactions while minimizing operational risk and settlement failures. You will investigate and resolve settlement breaks, discrepancies, and exceptions by partnering with internal stakeholders and external counterparties. You will complete daily reconciliations and valuation-related processes accurately and within established deadlines. You will participate in periodic General Ledger (GL) substantiation and proofing exercises to ensure the integrity and accuracy of financial records. You will follow established procedures to identify, investigate, and resolve operational issues requiring research and analysis. You will contribute to process improvement initiatives by identifying opportunities to enhance efficiency, controls, and overall service quality. You will develop and maintain an understanding of securities products, operational processes, and the interdependencies across Operations and partner functions. You will build effective working relationships through clear and professional communication with colleagues, business partners, custodians, and market participants. You will demonstrate sound judgment and risk awareness in all activities, ensuring compliance with applicable laws, regulations, policies, and Citi standards. You will escalate issues appropriately and maintain transparency in the management and reporting of operational and control-related concerns.