Jobs in Tokyo
Tokyo is the heart of Japan's job market and home to its most international workplaces. Browse roles across every industry from global startups to established enterprises, many offering visa sponsorship and English-speaking environments.
589 open positions
Refine with filters →Customer Service Partner Operations Manager, Mandarin Speaking (Tokyo Based)
AirbnbWe are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a Partner Operations Manager, Mandarin. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management. The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing. The Partner Operations Manager, Mandarin can be responsible for multiple partners and services. They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis & management must be best-in-class. They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality. Accountable and responsible for the holistic performance of a partner or service or language. Enable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners. Set up for success your partner / service to deliver exceptional quality support to our community. Prioritise high impact focus areas with your partner/service in line with the company strategy. Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service. Act as a single point of contact, representing your partner / service across Delivery and CS. Present & report up on performance & progress to leadership across Delivery and CS. Hold partners accountable for the delivery of Airbnb goals. Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language. Ensure alignment with Global CS Delivery. Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership. Collaborate with your peers to ensure consistency & scalability in Global Delivery. Support and drive strategic initiatives within Delivery and your service. Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking. Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community. As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations. Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks.
Clinical Sales – Heart Recovery
Johnson & JohnsonAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Completes more complex tasks for Clinical Sales - Specialty Physicians, and follows processes to ensure accuracy, timeliness, and quality of deliverables. Implements objective-driven clinical sales training program inclusive of strategy, process, and collateral. Participates in training to remain abreast with product knowledge and sales techniques. Facilitates product demonstrations, including physician detailed workshops and to all potential customers. Educates customers to ensure that products are understood and used effectively. Updates sales audit database by entering, verifying, and securing data. Leverages strategic partnerships for customer acquisition and reviews customer demands and feedback. Responds to customer needs and complaints regarding products and services, and escalates unusual cases to manager. Helps track information resulting from clinical, procedural, and technical discussions for reference. Demonstrates Johnson & Johnson’s Leadership Imperatives and Credo. Job is eligible for sales incentive / sales commissions.
Product Manager (Search & Discovery) - Mercari Marketplace
MercariThis position requires Japanese language proficiency. The job description is available only in Japanese. As a Product Manager, you will be responsible for the strategy formulation and execution of the product discovery experience in a C2C marketplace, leading a cross-functional team composed of engineers, designers, and data analysts. Under a development framework utilizing AI, you will drive ownership from problem exploration to business outcomes.
AI Support Engineer - Tokyo (Korean Speaking)
OpenAIOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully bilingual—fluent in both Korean and English (spoken and written). Please note that your resume must be submitted in English, and the interview process will include conversations in both languages. You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance. Becoming a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex technical issues. Serving as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems while leveraging scripting and emerging AI capabilities to improve internal tooling and automate operational workflows. Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with Product and Go-To-Market teams. Driving operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency, reducing manual effort, and elevating the overall support experience. Providing occasional holiday and weekend support on call coverage, as needed, to support business and customer needs. You might thrive in this role if you have: Speak fluent business-level Korean. Have 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or other fast-paced environments. Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools. Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts. Polished enterprise communication and are calm with high-stakes customers during live incident calls. Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues. Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams. Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth. Bring a humble, team first mindset, a genuine eagerness to help others, and the curiosity to quickly learn whatever knowledge is needed to help both your teammates and our customers succeed. Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.
Asst Mgr-Human Resources - JW Marriott Hotel Tokyo
Marriott InternationalPOSITION SUMMARY Applicants should have a valid work visa for Japan or be eligible to work in Japan. Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures. CANDIDATE PROFILE Education and Experience - High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area. OR - 2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Assisting in Managing Recruitment and Hiring Process - Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. - Assists in establishing and maintains contact with external recruitment sources. - Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. - Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. - Assists in monitoring candidate identification and selection process. - Performs quality control on candidate identification/selection. Assisting in Administering and Educating Employee Benefits - Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. - Assists with unemployment claim activity reports. - Attends unemployment hearings and ensures property is properly represented, as needed. Assisting in Managing Employee Development - Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. - Ensures employees are cross-trained to support successful daily operations. - Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. - Ensures attendance by all new hires and participation of the leadership team in training programs - Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. Assisting in Maintaining Employee Relations - Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). - Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. - Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner - Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. - Partners with Loss Prevention to conduct employee accident investigations, as necessary. - Communicates performance expectations in accordance with job descriptions for each position. Assisting in Managing Legal and Compliance Practices - Assists with ensuring employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. - Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. - Assists with ensuring medical records are maintained in a separate, secure and confidential medical file. - Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). - Communicates property rules and regulations via the employee handbook. - Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. - Assists with periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. - Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Manager, Supply Chain and Inventory Accounting
NikeNike is looking for a Manager, Supply Chain and Inventory Accounting to join the Japan Supply Chain and Inventory Accounting team. The ideal candidate brings strong accounting expertise, sound judgment, and a collaborative leadership approach. This role is responsible for ensuring complete, accurate, and timely financial reporting while maintaining a robust and effective internal control environment over financial reporting. You will lead timely and accurate month-end close activities while continuously improving the efficiency and effectiveness of Supply Chain and Inventory Accounting and financial reporting processes. You will partner with managed service providers supporting accounting operations across Asia Pacific Latin America (APLA), strengthen key controls, and help enable informed business decisions. Ensure key financial assertions are achieved for Supply Chain and Inventory Accounting by building and maintaining a robust control framework across transaction streams. You will oversee internal controls over financial reporting, judgmental reserves, supply chain-related investments, and product cost accounting treatments. Evaluate evolving business models, including third-party royalties and complementary products, and determine the appropriate accounting treatment for supply chain-related transactions. Build trusted, collaborative relationships across teams, functions, and organizational levels while applying deep expertise in US GAAP, particularly in Supply Chain and Inventory Accounting. Partner closely with the Senior Accountant and managed service provider to enhance the efficiency, effectiveness, and quality of the month-end close process. Collaborate with the APLA Supply Chain and Inventory Accounting team to advance global controlling initiatives, including standardization, automation, and centralization.
Senior Field Application Engineer - AI
AMDAt AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career. We are seeking an AI Application Engineer to join the HPC Centre of Excellence (HPC CoE). The role broadly involves; working with customers and partners in support of RFP-driven requests. Providing hands-on support to customers and partners to enable their AI workloads to run on AMD ‘Instinct’ datacentre GPUs broader engineering investigations to understand both performance and characteristic performance across popular and customer-specific training and inference workloads. Understand competitive positioning creating a body of technical documentation of AI performance on AMD hardware to support the Field Application team, partners, and customers. This is a ‘hand-on’ technical role and we are looking for an individual with an established background in AI who is already familiar in executing and tuning training and inference workloads. In addition to the technical aspect you will also need to be able to create and deliver presentations and training both remotely and in person to our customers and partners. AMD continues to ramp its in-house AI expertise, and as such this role provides an opportunity for the candidate to grow within the role while creating a significant impact on the wider business, with significant visibility to executive level within AMD. The role is based within Japan and will require some travel to customers and conferences both nationally and internationally.
Customer Success Manager
ServiceNowThe CSM at Impact Guided is responsible for multiple customers, assisting them in achieving their business outcomes in an efficient and scalable manner. They promote the adoption and utilization of ServiceNow products, providing standardized guides and best practices to ensure customers derive maximum value. Additionally, they serve as the primary point of contact for technical inquiries from customers, leveraging basic technical knowledge to provide appropriate responses and facilitate internal collaboration. Specific duties include managing multiple customers simultaneously and providing standardized solutions to common challenges. Understanding customers' business goals and planning and executing actions to achieve those outcomes. Monitoring product usage and maintaining technical health while facilitating transitions to the latest versions. Utilizing guides and content tailored to customer situations to expand utilization rates and scope. Sharing success stories and best practices to support customers in maximizing their value. Maintaining trust with customers while accurately identifying technical questions and challenges, and coordinating for swift resolutions. Collaborating with internal specialized teams as needed to promote smooth escalations. Working with internal teams to achieve scalable delivery.
[MedTech] Staff Field Service Engineer Electrophysiology Division
Johnson & JohnsonAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. The job description includes providing technical support for specific maintenance-managed medical devices, collaborating with the sales department to perform overall service operations for stable equipment operation. This includes troubleshooting equipment issues via phone or on-site, installing equipment on-site at hospitals, performing repairs and maintenance inspections, handling repair referrals for equipment, promoting proper use of equipment, and supporting maintenance contracts. Nationwide - Domestic transfers available (currently: Sapporo, Sendai, Tokyo, Yokohama, Nagoya, Osaka, Hiroshima, Fukuoka)
Sr.Drug Supply Associate
Thermo Fisher Scientifichighly motivated individual to join the DSA team to ensure all customer’s orders are properly handled in an accurate and timely manner and accuracy. By listening to customers and working together with fellow team members, you have the chance and responsibility to take on intriguing problems. You understand that process adherence to established procedures is important but also take approaches to tackle new and interesting problems to support your team. This logistics management role involves issuing shipping instructions and preparing documentation to ensure that investigational drugs (drugs under development) are reliably delivered to medical institutions and patients. You will serve as the central hub for ensuring accurate and prompt supply in accordance with global procedures (cGMP). Job Details 1) Processing shipping and delivery orders based on the clinical trial plan 2) Creating picking lists and preparing shipping documents (including compliance with country-specific requirements) 3) Entering and managing inventory and shipping data in the system 4) Coordinating with teams and related departments, and resolving issues 5) Maintaining high-quality operations in accordance with cGMP (Current Good Manufacturing Practice) *This position is primarily office-based and involves desk work, but you will also conduct on-site inspections (warehouse and shipping areas) as needed. *You’ll learn the job through on-the-job training (OJT). Senior staff and colleagues will support you with any questions. You can also participate in internal and external training programs upon request to continuously acquire the knowledge necessary for your role.