Jobs in Tokyo

EN: BusinessJP: Not Required

Managing Director, Japan Head of Financial Institution Sales, Services

Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have more than 200 years of experience helping our clients meet the world’s toughest challenges and embrace its greatest opportunities. As the Head of FI Sales & Client, covering Japan, you will be responsible for defining and executing a strategy to grow share of the Japan local and inbound client wallets, end-to-end coverage of those clients, revenue growth and client experience across Liquidity, Investor Services, Payments, and Trade. Both the Sales and Client Success Management teams will report to this role. Clients will include Pensions & Insurance companies, Asset Managers, Banks, Sovereign Wealth Funds & Central Banks and FinTech firms. This role will facilitate a deep understanding of asset servicing (custody and funds services), treasury management, payment flows, clearing mechanisms, foreign exchange markets, trade flows, securities lending and the full Services solution set. Key responsibilities include leading the Japan Sales team to achieve revenue and return targets, driving sales origination, revenue realization, and client retention through enhanced client experience; coordinating client priorities with Corporate Bank FIG and product partners; owning and nurturing the most important C-suite relationships; executing the global FI-Services strategy within Japan and prioritizing key objectives for maximum impact across target segments; achieving revenue and wallet share growth by executing account plans for strategic client segments; collaborating with Global Segment leads to develop and implement marketing and product strategies that increase market share and deepen client penetration; collaborating with global Cluster peers to prioritize Japan-outbound opportunities and support inbound opportunities in Japan; implementing sales management processes using metrics and tools such as CRM, Sales Dashboards, and CSIP/C@R; partnering with Global Segment leads and Cluster product teams to ensure competitive service, functionality, and pricing; aligning annual financial plans with product partners and client opportunities; improving client experience by managing Voice of Customer results and collaborating on Cluster initiatives; managing performance and talent for the Japan Sales and Client teams, including skills development and relevant AI-related Sales initiatives; and monitoring and managing client portfolio risk and compliance, including AML and trade credit, with timely escalation of issues and chairing Cluster CBOC/PIOC meetings. In the first 12 months, achieve revenue targets and position the business for sustained year-over-year growth and a top-tier market position. The working environment is an office setting with minimal travel and minimal physical effort required.

Externalengineeringfrontend

Development Director (Frontend development direction) - Platform Strategy Supervisory Department (PFSD)

Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce, payment services, financial services, telecommunications, media, and sports. Rakuten has expanded its business scale with core businesses such as the online shopping mall service Rakuten Ichiba and the credit card business Rakuten Card, achieving consolidated revenue of 2.2 trillion yen and domestic gross transaction value of 6.0 trillion yen. Looking ahead, Rakuten aims to create a new business model that establishes a stronger Rakuten Ecosystem, including offline aspects of daily life, by fully leveraging assets cultivated primarily through online services, such as Rakuten membership, Rakuten Points, brand strength, and member data. This position is part of the Platform Strategy Supervisory Department, which belongs to a corporate organization directly under the COO and Vice President. Rather than operating a specific service, this department is responsible for driving ecosystem growth strategies and initiatives centered on cross-group marketing across the Rakuten Group. As the only division within Rakuten Group that executes initiatives based on company-wide strategy, it offers a unique opportunity to build a broad perspective while being involved in both strategic planning and execution. The work of the Platform Strategy Supervisory Department is broad and diverse, ranging from proposals to top management on company-wide strategies, to planning concrete initiatives based on those strategies, creating innovative and attractive programs and products, and designing operations that enable customers to use our services with confidence. We are looking for a Development Director to join our product development team, primarily working on Rakuten PointClub and Rakuten’s coupon-related products. This role will lead development direction with a strong focus on frontend implementation, while maintaining a broader view of the entire implementation landscape, including backend systems. The key responsibility is to connect business and product requirements with engineering and ensure that all necessary components are brought together to deliver a successful implementation. As the boundaries between frontend and backend development continue to become less distinct, we are not simply looking for someone who manages frontend schedules and tasks. We are looking for someone who starts from a strong understanding of frontend development, but is also capable of understanding the broader technical architecture, system dependencies, APIs, and engineering constraints. This person should work closely with engineers and take ownership of connecting all the pieces without gaps throughout the implementation process. Our development teams communicate primarily in English. Therefore, the ability to accurately understand complex technical discussions and communicate them clearly to relevant stakeholders is essential. However, this is not an interpreter role. We expect the Development Director to understand the technology behind the discussion, evaluate possible solutions, negotiate and discuss options directly with engineers, propose alternatives, and ultimately direct the team toward the most appropriate solution. For this reason, professional-level communication skills in both Japanese and English, including the ability to participate in technical discussions on equal footing, are required. Rakuten provides a wide range of technologies, platforms, and internal solutions. Our teams actively integrate APIs provided by other organizations and continuously explore new technologies to improve our products. Introducing new technologies and integrating different systems often involves technical constraints and unexpected challenges. We are looking for someone who can work persistently with engineers and related teams to identify the best solution and drive implementation through to a safe, reliable, and successful release. Our development organization also works very closely with product planning and marketing teams. It is therefore important to understand not only what needs to be implemented, but also why—the business objectives and intentions behind each requirement. Rather than approaching projects as “Business vs. Development,” we expect this person to work as one member of the same business and product organization, collaborating toward shared goals. There are also many opportunities to collaborate with product planners and UX directors from the early stages of product development. Candidates who are interested in UX and can consider both the technical implementation and the overall user experience will have opportunities to contribute across an even broader range of areas. We are looking for a director who understands technology and can connect product planning, UX, frontend, and backend development—turning complex requirements into reliable, real-world implementations. Starting from a frontend perspective, you will have opportunities to work across a broad range of areas, including backend technologies, product planning, and UX. You will work closely with central Rakuten products such as Rakuten PointClub and Rakuten’s coupon services, which connect with a wide range of services across the Rakuten ecosystem. This gives you the opportunity to see the impact of your work across a large-scale user base. Rather than simply maintaining existing systems, you will have opportunities to continuously evolve our products by integrating various APIs, technologies, and solutions available across Rakuten Group. As a Development Director leading implementation, you will be involved throughout the entire development lifecycle—from requirement definition and technical discussions to implementation, testing, and release—and take ownership of delivering products to users. This is not simply a project coordination role. You will understand technical backgrounds and constraints, discuss solutions directly with engineers, propose alternatives, and help guide the team toward the most appropriate implementation. You will act as a key bridge between engineering and product planning, marketing, and UX teams, giving you the opportunity to influence products from both business and technology perspectives. You will work in a bilingual Japanese-English environment and gain hands-on experience collaborating and discussing technical solutions with global engineering teams. You will develop practical skills in frontend-focused implementation direction, API and backend understanding, technical negotiation, problem solving, and development leadership in a bilingual environment. By participating across the entire product development lifecycle—from upstream product planning and UX through technical design, implementation, QA, and release—you can develop into a well-rounded Development Director with expertise beyond a single technical domain. Through hands-on experience with Rakuten’s diverse technology platforms, APIs, and emerging solutions, you will build a broad technical perspective that extends beyond frontend development alone. Over time, you can expand your responsibilities toward leading larger-scale products and multiple development initiatives as a Development Director or product development leader. The listed position details describe leading UX direction for products and services related to the Rakuten Ecosystem; planning experience design and initiatives based on business and service strategy; organizing user issues and business requirements and translating them into product requirements; defining specifications including screen design, information architecture, transition design, and interaction design; leading development direction and project management in close collaboration with engineers; supporting decision-making and prioritization within sprint and development processes; driving projects as a hub across design, engineering, and business teams; reviewing implementations and ensuring quality from both UX and specification perspectives; leading end-to-end execution and issue resolution toward product release; and identifying issues and planning and executing improvement initiatives based on user research and data analysis. The expected assignment is the Platform Strategy Supervisory Department - Customer Strategy Department - Experience Section. The Platform Strategy Supervisory Department has approximately 60 members, a balanced gender ratio, and an average age in the mid-30s. Many members joined mid-career, and the division welcomes diverse backgrounds such as consulting, IT, platform companies, venture companies, telecommunications, and content operations. The Experience Section consists of approximately 15 members (Web Directors, UX Designers, UI Designers, Front-end Engineers), with similar demographics.

Externaloperationsother

Head of Fixed Income Middle Office, Markets Operations - Senior Vice President

At Citi, our Markets Operations teams are integral to the seamless functioning of global financial markets. We are at the forefront of ensuring efficient and compliant processing of diverse financial products, supporting trading desks, and managing complex transactions across various asset classes. Joining our team means contributing to a critical function that underpins Citi’s unparalleled global network, helping us deliver a broad range of financial services and products to our institutional clients worldwide. We continuously innovate to enhance operational efficiency and maintain robust risk management frameworks. We are seeking a dynamic and experienced leader to join our team as Head of Fixed Income Middle Office for Japan. This pivotal role involves strategically managing and overseeing all aspects of the Fixed Income Middle Office functions within Citi's Japan operations. You will drive operational excellence, lead a team of professionals, and foster strong relationships with internal and external stakeholders, contributing significantly to Citi’s strategic objectives and risk mitigation framework in the Japanese market. The role involves leading, mentoring, and developing a high-performing team of Fixed Income Middle Office professionals in Japan; developing and implementing strategic objectives for the Japan Fixed Income Middle Office; driving robust and efficient post-trade processing for Fixed Income Securities and Derivatives, covering trade capture, reconciliations, and exception management; reducing manual touchpoints and optimizing workflows to maximize Straight-Through Processing (STP) rates; cultivating relationships with Front Office, Back Office, clients, and regulators; managing the operational risk profile and ensuring adherence to Japanese financial regulations and global Citi policies; and leading change management initiatives and strategic projects to enhance operational efficiency, reduce costs, and improve the control environment. The working environment is an office setting with minimal travel required. Minimal physical effort is required.

EN: BusinessJP: Native

EN: Not RequiredJP: Business

(FY 27) Account Executive, Enterprise Sales (MFG/MAE)

Plan and develop sales strategies for customers, primarily enterprise companies in the manufacturing industry around Tokyo. Propose solutions to new customers and drive upselling and cross-selling with existing customers. This role focuses on selling to business leaders, such as executives and officers, and requires strong consultative sales skills. For your assigned territory, you will work in coordination with the Marketing, Inside Sales, and Channel Sales teams, as well as partners, to acquire new customers and deepen relationships with existing customers. As a Trusted Advisor, you will propose not only solutions to customers’ challenges but also a vision of what they hope to achieve in the future and what their ideal state should be. Because you provide services rather than products, you will not need to spend time on product shipping or delivery and can focus on proposals that contribute to customer success. Most of the stakeholders you will present to in this department are C-level executives, giving you the opportunity to develop proposal skills directly connected to business management. Because you will be presenting to decision-makers, the period from the start of a sales opportunity to contract signing is short, allowing you to gain extensive closing experience as a salesperson.

Externaloperationsother

FX Operations Head, Japan Markets Operations - Senior Vice President

Citi Japan is seeking a Senior Vice President to lead FX Operations across Japan Markets Operations, taking full ownership of trade settlement, risk control, regulatory compliance, and team leadership within one of the world's most active FX markets. This is a senior operations leadership role - not a trading or front office position - sitting within Citi's global Operations – Transaction Services function and working in close partnership with trading desks, treasury, risk, and technology teams. You will set the operational direction for FX processing in Japan, drive improvements that directly impact settlement quality and efficiency, and ensure the function operates to the highest standards of control and compliance. In addition to leading FX Operations, the role carries senior-level oversight of Large Payments Control, ensuring timely and robust management of significant outgoing payments and contributing to the development of risk reduction strategies for payments and funds movement across teams and regions. This includes a key role in supporting the Payments Governance and Control Framework, participating in global Operating Committee decisions, and acting as part of the Markets Ops LAPC (Large & Amended Payments Control) BAU support team, which handles payments data analysis, identifies and documents payment flows for new or modified products, and ensures robust daily payment disposition processes. The role directs the end-to-end FX operations function in Japan Markets Operations, with accountability for trade capture, confirmation, matching, and settlement across spot, forwards, swaps, NDFs, and options. It manages multi-currency payment and settlement flows, coordinating with counterparties, custodians, and internal teams to resolve discrepancies and maintain strict adherence to cut-off times. It monitors and manages operational risk across the FX settlement lifecycle, implementing controls that reduce settlement risk, counterparty risk, and FX exposure in line with internal frameworks and regulatory expectations. It ensures full compliance with Japan's Financial Services Agency regulations and international FX reporting obligations, including JFSA, EMIR, and Dodd-Frank transaction reporting requirements. It identifies and delivers process improvements that measurably reduce operational costs and increase settlement efficiency, including continuous improvement of Straight Through Processing (STP) rates, working alongside technology teams to automate workflows and enhance system capabilities. It leads, develops, and retains a high-performing FX operations team, providing clear direction, coaching, and professional development opportunities. It acts as a strategic partner to front office, treasury, risk, IT, and external stakeholders, including liquidity providers and clearing houses, to coordinate operational planning and resolve complex settlement issues, cultivating strong relationships through active participation in working groups, steering committees, and workshops. It investigates trade breaks and failed settlements, escalating risk and control matters with transparency and ensuring all reporting meets the standards expected at Senior Vice President level. The role holds senior approval responsibilities for Large Payments Control, ensuring robust and timely control management for large payments leaving the firm. It provides input into the broader payments and movement of funds risk reduction strategy, with both a cross-regional and cross-functional focus. It partners with and supports the Payments Governance and Control Framework within Markets Operations, including providing input into global Operating Committee decisioning. As part of the Markets Ops LAPC BAU support team, it owns payments data provision and analysis, and the identification and documentation of new or amended product payment flows, ensuring robust processes and procedures for daily payment dispositions. It reviews the suite of payments controls and suggests changes to uplift the risk profile across the Organisation and its products, driving standardization and harmonisation of controls across regions and teams. It determines the impact of SOX and MCA (Manager Control Assessment) activities on payments processes and any required updates. It conducts root cause analysis of payment-related operational risk events, proposes solutions, and identifies any remaining gaps requiring further attention. The role also provides Risk/Business Analyst and Project Management support for global projects related to payments and funds movement, focusing on identifying and documenting regional activities. It identifies applications involved in payment and funds movement, assesses their control environments, and prioritizes improvements based on risk. It supports Operations Subject Matter Experts in defining key business requirements for payment and funds movement flows, including identifying and documenting crucial data elements within processing systems to enable rule-based controls for managing large and unusual payments. It manages individual project responsibilities, including setting milestones, managing tasks and actions, coordinating efforts, and executing plans within deadlines and stakeholder expectations. It supports and manages ad-hoc business queries and requirements, and proactively identifies and manages project risks, escalating issues as needed.

EN: BusinessJP: Native

EN: Not RequiredJP: Business

Account Executive, Enterprise Sales (B2C / Consumer Goods, Retail, Logistics, Telecommunications, Media, and Telecom)

We are seeking a sales professional to propose and drive digital transformation for leading enterprise companies in B2C industries near Tokyo, including consumer goods, retail, and telecommunications. Our sales approach goes beyond simply selling products. This is consultative sales: working with customers to envision their ideal future and support them in achieving it. You will primarily present to corporate decision-makers, including executives and business leaders. You will engage with the core of their businesses and develop dynamic skills that directly influence management. We provide services, not products, so you will not be occupied with physical deliveries or shipping. You can devote all your energy to solving customer challenges and helping them succeed. Because you will primarily negotiate directly with decision-makers, deals move quickly from initial discussions to closing. By gaining extensive closing experience, you can significantly increase your value in the sales market. You will work as one team with Marketing, Inside Sales, and partner companies. Rather than selling in isolation, you will enjoy the challenge of developing your territory in collaboration with professionals across different fields. You will create strategies for acquiring new customers and expanding relationships with existing customers in your assigned territory. You will uncover customers’ latent challenges and propose a vision for their future. You will deliver further value through upselling and cross-selling to existing customers.

Externaloperationsother

Procurement Specialist, Packaging Material Procurement Group

With a medium- to long-term perspective, you will select suppliers to achieve optimal procurement based on material category strategies agreed upon with stakeholders. In making selections, you will consider transparency, fairness, and flexibility, and work with suppliers to establish a supply system that can respond to market fluctuations. By ensuring the reliable procurement of materials needed for production, you will contribute to the business. You will participate from the early stages of new cosmetics product development and manage supplier selection, pricing and purchasing terms, contract execution, cost reduction, and supplier management to ensure stable supply for packaging materials, finished products, and promotional items. Working with a wide range of stakeholders—including business divisions, factories, R&D, and suppliers—you will assess technology, cost, quality, delivery, ESG, and supply risks holistically, helping turn product concepts into feasible plans. You will have authority over the total material cost of new products and optimize material costs to achieve brand COG ratio targets. You will develop and implement cost-reduction initiatives for new products to meet those targets, serve as the point of contact for material procurement in new product development, and manage schedules, including chairing tooling review meetings. Through communication with stakeholders across business divisions, GIC, advertising, factories, and suppliers, you will develop and propose improvements to reduce COG and contribute to achieving business and company-wide goals. You will understand the requirements of business divisions and the needs of the company, select suppliers for packaging materials, finished-product procurement, and promotional items, and determine prices and purchasing terms. You will balance quality, cost, delivery, ESG, sustainability, and innovation, coordinating with senior colleagues to establish optimal purchasing terms. You will determine suppliers, transaction prices, and terms for new product and promotional-item materials, and execute individual contracts. As a mid-level supply chain professional, you will meet the objectives of your assigned responsibilities by applying precedents and experience to resolve not only routine matters but also irregular or unforeseen situations.

Externallegalother

Legal officer in charge of Rakuten Mobile (Network Legal Group) - Legal Support Section, Strategic Business Compliance Support Department, Group Compliance Supervisory Department

Rakuten Group provides more than 70 services across a wide range of fields, both in Japan and internationally, including internet services such as e-commerce, travel, and digital content; fintech services including credit cards, banking, securities, electronic money, and smartphone payment apps; mobile carrier services; and professional sports. By organically connecting these services through a membership centered on Rakuten members, the Group has formed its unique "Rakuten Ecosystem." Legal Department is responsible for legal support of Rakuten Mobile which is Japanese 4th, new mobile carrier. Our mission is to resolve various type of legal matters between internal stakeholders, vendors and business partners, etc. around the telecommunication businesses. We engage in the strategic structuring of complex legal frameworks for a wide range of initiatives, from large-scale infrastructure procurement (hundreds of billions of JPY) to new services utilizing advanced technologies. Our team is close to the business, and there are opportunities to collaborate with teams in various countries and regions both internally and externally, allowing you to work globally. We are looking for the person who can be actively working toward many kinds of legal issues speedy with challenge spirit. We are looking for a proactive, self-starting legal professional to handle increasingly complex projects driven by our business expansion. You will work closely with stakeholders and take responsibility for mentoring junior members to strengthen our team’s capabilities. Our legal team operates in a truly global environment. While we are a Japanese company, we handle a high volume of international procurement projects, supported by a diverse, multicultural team. We foster a collaborative culture where we share knowledge from past cases and support each other’s professional growth. You can work on global projects and sharpen your English skills, all while based in Japan. As a member of the Network Legal Group, you will provide strategic legal support for the construction and maintenance of Rakuten Mobile's network infrastructure. You will manage complex contract negotiations and drafting, including English-language contracts, with domestic and international suppliers. Key areas include base station installation, network equipment procurement, and software licensing agreements. You will engage in new projects from the inception stage, provide legal counsel on business model feasibility, conduct risk assessments, and collaborate with business units to architect frameworks that drive business growth. You will develop legal strategies and solutions to address transactional disputes, litigation, and regulatory matters to ensure seamless business operations. You will contribute to the overall growth of the legal department by sharing legal knowledge with business units and streamlining contract processes to enhance operational efficiency. The Network Legal Group operates under the Strategic Business Compliance Department, which supports the Rakuten Group’s core strategic initiatives. It is responsible for providing specialized legal support for infrastructure procurement within the Rakuten Mobile business, ensuring rapid decision-making and strategic alignment. The Legal Department at Rakuten Mobile is structured into four specialized groups: Sales & Marketing Legal Group, which provides legal support for domestic sales and marketing initiatives; Network Legal Group, which primarily focuses on supporting procurement transactions for mobile network infrastructure and related services, with a strong emphasis on international/cross-border projects; Corporate Governance Group, which manages and oversees the operation of key corporate bodies, including the Board of Directors; and Legal Operations & Development Group, which is dedicated to optimizing legal processes and driving digital transformation, including the implementation of AI-driven solutions. The Legal Department consists of 11 members of the Network Legal Group, 8 members of the S&M Legal Group, 4 members of the Corporate Governance Group, 1 member of the Legal Operation Development Group and 2 assistants under the supervision of the Department Manager, and women and foreign nationals are also active in the department. The ratio of new graduates to mid-career hires is 50-50. Many of the mid-career members have changed jobs not only from telecommunications-related businesses but also from other fields, so experience in telecommunications-related businesses is not mandatory.

[S&M] Room Reservation - Supervisor - Bvlgari Hotel Tokyo

Marriott International

The Room Reservation Supervisor is responsible for overseeing the daily operations of the Reservations Department, ensuring all reservation requests, amendments, and cancellations are handled accurately, efficiently, and with exceptional attention to detail. The role delivers a personalized and seamless reservation experience through professional handling of telephone, email, and other guest communications, reflecting the hotel's luxury service standards. The position manages reservation inquiries, verifies room availability and rates, communicates reservation policies, anticipates guest preferences, and ensures special requests are personalized and effectively coordinated. The Room Reservation Supervisor maximizes room revenue through strategic upselling and relationship-based selling while maintaining the highest levels of guest satisfaction, loyalty, and service excellence in accordance with LQA and Forbes standards. Working closely with Sales & Marketing and operational departments, the role supports revenue generation, quality assurance initiatives, and continuous improvement efforts. The Room Reservation Supervisor also assists the Room Reservation Assistant Manager/Manager with team development, training, and departmental projects while ensuring full compliance with company policies, procedures, and luxury hospitality standards.

Global Account Manager - Major Japanese Automotive Account

Global Account Manager (GAM) for a major Japanese automobile manufacturer. We are currently looking for a curious and driven Global Account Manager (GAM) with knowledge of technology and solid business-to-business sales and global account management experience. You will be selling our entire portfolio of products across an industry align patch of enterprise accounts. As leading part of our Enterprise Sales team you will be focusing on our Global enterprise account in particular industry. You will build, share with an extended team and implement an account plan to deliver maximum revenue potential. Manage entire complex sales-cycles and often approach directly to C-level executives the value of our full suite of cloud services. Forecast sales revenue achievement and activities, while creating sustainable satisfied customers. Evangelize the salesforce vision through product demonstrations, in-market events, and account specific initiatives.