Visa Sponsorship Jobs in Japan
Moving to Japan starts with the right employer. Every position here is offered by a company that provides visa sponsorship, so you can apply from anywhere in the world and relocate with their support. Combine this with English-friendly workplaces and your move becomes much simpler.
87 open positions
Refine with filters →Marketing Research Director - Sales & Client Direction Section, Marketing Partner Business, Rakuten Insight, Inc. (Secondment)(A&M)
RakutenBusiness Overview Ad & Media Company provides advertising and marketing services, including digital advertising, research, and influencer business. Its appeal lies in its ability to offer end-to-end solutions for all aspects of marketing, from upstream strategy formulation to downstream execution such as ad operations, performance measurement, and data analysis. Marketing-related businesses include "Rakuten Marketing / LinkShare," which provides general digital marketing solutions, "Rakuten Data Marketing," which offers marketing solutions utilizing Rakuten's big data, and "Rakuten Insight," which provides marketing research services, among other wide-ranging marketing businesses. This environment allows you to place yourself in an organization that forms the core of Rakuten Group, leading to your personal growth and career advancement. Department Overview In an era characterized by the increasing diversification of lifestyles and values, the challenges in marketing research are becoming ever more sophisticated and complex. To address these shifts and derive deeper, more fundamental insights, our mission is to provide new value across the entire customer marketing process by leveraging over 100 million big data points connected by Rakuten Group's common ID through composite utilization. Within the Rakuten Group, expectations are growing for new data businesses that capitalize on our unique and vast data assets. In December 2024, we executed an organizational restructuring, integrating Rakuten Insight, Inc., Rakuten Insight Global, Inc., and the Cho-Mini Job business. This move established a stronger synergy creation system for data utilization. Under this new structure, we aim to further accelerate the application of AI technology. Our goal is to achieve automation and sophistication in data analysis, enable real-time insights, and enhance the quality of decision-making support. Through these efforts, we strive to create new value that innovates corporate marketing activities. About the Department The Research Direction Section within the Data Solutions Department of the Marketing Solutions Business plays a crucial role in supporting Rakuten Insight's business by gathering the data required by our clients. This organization is also responsible for budget and resource management, as well as the mission of improving productivity and quality. To maintain the efficiency of our business processes, we are committed to challenges in productivity improvement through automation and the creation of smarter and simpler outputs. The research results produced by our Research Directors, who are the main professionals in this section, become vital data contributing to the planning and decision-making of corporate product and service strategies. Through this series of tasks, you will acquire logical thinking skills, multitasking capabilities, negotiation skills with stakeholders, and marketing research knowledge, among others. We encourage and support our Research Directors in their challenges and growth, and those who strive to build their own careers. Concurrently, you can expand your professional scope as a career path, or you can pursue specialized skills to aim for a managerial position. Position: Why We Hire To realize our future business growth strategy, it is essential to strengthen our team of Research Directors to support the expansion of our industry share. We are looking for you to leverage your proactive approach, not only contributing directly to client work through direction with internal sales teams, researchers, and partner companies, but also to build robust operational frameworks. Position Details You will mediate between clients, sales teams, and various internal departments, handling the entire process of internet research projects. You will experience a sense of accomplishment and growth as the products and services you've researched are launched and gain traction in the market. Our clients include general corporations such as manufacturers, advertising agencies, think tanks, research firms, and government agencies. We receive numerous inquiries from leading companies in various industries as their trusted partners. While keeping internal sales strategies in mind, Research Directors are expected to contribute value directly through client work. Specifically, you will direct the internet research process from survey questionnaire confirmation, questionnaire screen creation, distribution, tabulation, to delivery of results. 1. Upon receiving a research project request from sales, you will grasp the overall outline of the survey. 2. You will thoroughly review the questionnaire containing survey questions and confirm with the client. 3. Once the questionnaire is finalized, you will instruct the team responsible for creating the questionnaire screen to proceed. 4. After the questionnaire screen is uploaded, you will check the survey specifications and content, request confirmation from the client, and make any necessary revisions. 5. You will distribute the questionnaire to survey panelists and collect responses. 6. If data tabulation is required, you will request it from the tabulation team, and the Director will deliver the results after tabulation. 7. If a report is needed, the researcher will create the report, and it will be delivered to the client. *The entire process from steps 1 to 7 can be completed in as little as 2-3 business days. Accuracy and speedy execution are key. *Multiple in-house systems are used for project progression. Work Environment The Research Direction Section is an organization of 35 people, and this position will be assigned to a department where approximately 70% of the members are Research Directors. Including domestic and international partner companies, our organizational structure comprises over 120 individuals. We highly value smooth communication and teamwork in advancing our operations. Career Path Examples - Upon Joining: You will acquire the necessary skills and knowledge for research operations through classroom training and on-the-job training (for approximately 6 months to 1 year). Thereafter, you will continue to grow by tackling more challenging research projects, improving the quality of your work, and taking on a core role within the department. - Year 3: Assistant Manager (leading a team of around 5 members) - Year 5: Group Manager (managing approximately 10 members across multiple teams) Other As you can build a strong foundation through Research Direction work, it is also possible to envision a career path towards data analysis or service-related fields in the future. No prior marketing or research experience is required, and over three-quarters of the employees in this department are mid-career hires. We actively recruit individuals new to the industry, and indeed, our current Research Directors come from a wide variety of professional backgrounds. Given our comprehensive training and robust support system, we place a greater emphasis on your eagerness and attitude towards self-improvement.
Restaurant Receptionist - JW Marriott Hotel Tokyo
Marriott InternationalPOSITION SUMMARY Applicants should have a valid work visa for Japan or be eligible to work in Japan. Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Asst Bar Manager - JW Marriott Hotel Tokyo
Marriott InternationalPOSITION SUMMARY Applicants should have a valid work visa for Japan or be eligible to work in Japan. Inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met. Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Complete scheduled inventories of supplies, food, and liquor. Check stock and requisition necessary supplies. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Communicate last call at designated closing time. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Marketing Researcher - Data Solutions Department, Marketing Solutions Business, Rakuten Insight, Inc. (Secondment)(A&M)
RakutenBusiness Overview Ad & Media Company provides advertising and marketing services, including digital advertising, research, and influencer business. Its appeal lies in its ability to offer end-to-end solutions for all aspects of marketing, from upstream strategy formulation to downstream execution such as ad operations, performance measurement, and data analysis. Marketing-related businesses include "Rakuten Marketing / LinkShare," which provides general digital marketing solutions, "Rakuten Data Marketing," which offers marketing solutions utilizing Rakuten's big data, and "Rakuten Insight," which provides marketing research services, among other wide-ranging marketing businesses. This environment allows you to place yourself in an organization that forms the core of Rakuten Group, leading to your personal growth and career advancement. Department Overview Rakuten Insight is a company that provides marketing research services to clients both within and outside the Rakuten Group. Leveraging the Group’s extensive data assets and developing research products that incorporate AI, we are driving initiatives to create new industry standards. Through the integration of “Research × Data × AI,” we aim to deepen our understanding of consumers and help our clients solve their business challenges. Position: Why We Hire The research industry is undergoing a major transformation as marketing becomes more complex and faster-paced, and AI rapidly permeates the field. We view this change as an opportunity and are strengthening the following initiatives by leveraging Rakuten's data and AI knowledge: Developing data-driven businesses that go beyond the framework of conventional research and developing and providing research products that incorporate AI. We are seeking individuals who have the passion to create next-generation research together while providing high-quality research as researchers, with "research knowledge and skills" at the core to accurately grasp and solve customers' marketing challenges. Attractive Features An environment where you can engage with diverse customers and projects, allowing you to broaden your knowledge and skills, speed that encourages challenge and growth, challenges in next-generation research through AI and data utilization, and diverse career paths and growth options. Position Details Our areas of activity are broadly divided into three domains: corporate clients (such as manufacturers), advertising and media agencies, and various Rakuten Group businesses (including Rakuten Ichiba, Rakuten Mobile, and Rakuten Travel). In each domain, sales representatives and researchers work together as a team, leveraging their expertise in online research and data utilization to help clients solve their challenges. Researchers are responsible for the full range of research tasks—from proposal and questionnaire design to data tabulation, analysis, and reporting. Main Responsibilities Research planning and proposals, research operations, AI/data utilization promotion, challenges in next-generation research combining internal and external data (purchasing, behavior, EC data, etc.) with asking data. Sample Projects For a beverage manufacturer, for an advertising agency, for Rakuten Group businesses. Work Environment Team Structure Number of researchers: Approximately 50, age range: Primarily in their 30s to 40s (many members with extensive research experience), new graduates vs. mid-career hires: Around 10% new graduates, 90% mid-career professionals. At Rakuten Insight, we have many mid-career professionals who have joined us from a wide range of industries and roles. In addition to experienced researchers, our team includes members who transitioned into research from business companies or other departments within the Rakuten Group. Backgrounds of Mid-Career Hires Sales or researcher roles at research agencies, research, brand management, or marketing positions at manufacturers and other business companies, members who transferred or transitioned from other Rakuten Group businesses into research roles. Career Path Examples of Successful Mid-Career Members Enhancing research skills within Rakuten Insight and advancing to a Senior Researcher role, transferring to a group specializing in big data within Rakuten Insight to deepen expertise in the data domain, holding a concurrent position in the AI product development group, contributing to the creation of new services that integrate research and AI, expanding their career within other Rakuten Group businesses as marketing professionals.
Supervisor-Banquet Operations - JW Marriott Hotel
Marriott InternationalEnsure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
F&B Service Expert / Restaurant Server - JW Marriott Hotel Tokyo
Marriott InternationalPOSITION SUMMARY Applicants should have a valid work visa for Japan or be eligible to work in Japan. Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
Spa Concierge - JW Marriott Hotel Tokyo
Marriott InternationalServe as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
AsstDir-Finance & Account (Japanese Speaker) - JW Marriot Hotel Tokyo
Marriott InternationalApplicants should have a valid work visa for Japan or be eligible to work in Japan. Applicants should have extensive work experience in Japan and a strong understanding of Japanese laws and accounting practices. The Assistant Controller manages the day-to-day operation of the Accounting Office. Primary responsibilities include financial analysis and financial reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control. Candidate Profile Education and Experience 4-year bachelor's degree in Finance and Accounting or related major; no work experience required. Core Work Activities Assisting in Management of Accounting Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees internal, external and regulatory audit processes. Ensures that regular on-going communication occurs with employees to create awareness of business objectives, communicate expectations, and recognize performance. Celebrates successes by publicly recognizing the contributions of team members. Establishes and maintains open, collaborative relationships with employees. Provides excellent leadership (e.g., differentiates top performers, fosters teamwork and encourages work/life balance). Ensures employees establish and maintain open, collaborative relationships within their team. Participates in the employee performance appraisal process, providing feedback as needed. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Ensures property policies are administered fairly and consistently. Utilizes an "open door" policy. Solicits employee feedback. Managing Projects and Policies Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Ensures that the P&L is accurate (i.e., costs are properly matched to revenue, costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner. Reconciles balance sheet. Ensures tax rates used for sales/use tax are current and proper amounts are collected and/or accrued. Ensures compliance with standard and local operating procedures (SOPs and LSOPs). Ensures account balances are supported by appropriate documentation in accordance with SOPs. Reviews audit issues and makes corrections as necessary. Ensures property permits, licenses and if applicable vendor contracts are current. Leverages centralized accounting processes and shared services. Demonstrating and Applying Accounting Knowledge Demonstrates knowledge of job-relevant issues, products, systems, and processes. Keeps up-to-date technically and applying new knowledge to your job. Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Leverages technology and effectively uses information systems and tools to generate financial reports and provide managers with analytical support to drive decision-making. Proving Financial Information and Guidance to Others Informs and/or updates the executives, the peers and the subordinates on relevant financial information in a timely manner. Attends critique meetings to review information with management team. Advises the Director of Finance on existing and evolving operating/financial issues. Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Maintaining Finance and Accounting Goals Submits reports in a timely manner, ensuring delivery deadlines. Ensures profits and losses are documented accurately. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Supports a strong accounting & operational control environment to safeguard assets, improve operations and profitability and manage business risks.
Assistant Event Manager - JW Marriott Hotel Tokyo
Marriott InternationalResponsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems. Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events (e.g., Food & Beverage, Front Desk). Design, confirm, and communicate room layouts and set-up requirements for special events. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, and reservations. Transmit information or documents using computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare weekly departmental payroll paperwork. Verify that staffs of both the banquet and audio-visual departments are working together as a team to deliver optimum service and that guest needs are met. Communicate with and instruct staff (e.g., Housekeeping, Food & Beverage) on how to set up event rooms to client specifications. Work closely with Sales and Event Managers to communicate benefits of and proactively sell audio-visual presentations to customers. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures, report accidents and injuries, and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets, and visually inspect tools, equipment, or machines. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
AI Support Engineer - Tokyo (Korean Speaking)
OpenAIOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully bilingual—fluent in both Korean and English (spoken and written). Please note that your resume must be submitted in English, and the interview process will include conversations in both languages. You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance. Becoming a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex technical issues. Serving as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems while leveraging scripting and emerging AI capabilities to improve internal tooling and automate operational workflows. Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with Product and Go-To-Market teams. Driving operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency, reducing manual effort, and elevating the overall support experience. Providing occasional holiday and weekend support on call coverage, as needed, to support business and customer needs. You might thrive in this role if you have: Speak fluent business-level Korean. Have 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or other fast-paced environments. Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools. Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts. Polished enterprise communication and are calm with high-stakes customers during live incident calls. Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues. Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams. Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth. Bring a humble, team first mindset, a genuine eagerness to help others, and the curiosity to quickly learn whatever knowledge is needed to help both your teammates and our customers succeed. Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.