Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore 754 hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
752 open jobs
RakutenBusiness Overview The vision of the Conversational Experiences Department (CXD) is to change the world’s view of what is possible with AI by creating incredible experiences that ‘just work’. We propose, design, and build AI experiences that bring joy and value to Rakuten businesses, and our mission is to bring these experiences to the world. We build Conversational AI products such as chatbots, voice assistants, and semantic search. We have been employing Large Language Model (LLM) technology for several years, and are on the cutting edge of Japanese language solutions. Our mission is to actualize 'shopping is entertainment' and maximize the value of Rakuten ecosystem through the delivery of super personal assistants. Department Overview You’ll join a 60-person AI for Customer Service team: CSMs, Product Managers, Engineers, TPMs, Data Analysts and Dialogue Designers: responsible for modernizing legacy contact-center tooling and workloads into an agentic Generative AI stack codenamed Raptor. We already powered some Rakuten Ecosystems and we are building the pipeline for customer service and engagement experience. Now, we’re moving from a successful V1 into the scale-up phase: expanding to all 70 BUs and leveraging AI to multiply Rakuten’s core capabilities in e-commerce, finance, logistics, digital content, and beyond. Position: Why We Hire We are looking for a Solutions & Customer Success Manager to own client relationships from implementation through managed services - with growing involvement in early discovery and solution scoping before contracts are signed. You will be a trusted client-facing partner from onboarding through go-live, ongoing delivery, and product improvement. Your core focus is postsales: serving as the primary client contact and bridging clients with our delivery teams (Technical Project Manager, Product, and Engineering). For presales, you will work alongside an experienced presales colleague on discovery, solution shaping, and SOW development - contributing client context and requirements as you grow into the full lifecycle. Position Details <Key Responsibilities> Presales: ・Engage with prospective and existing clients to understand business challenges, use cases, and success criteria ・Translate client needs into clear solution requirements and recommendations ・Collaborate with Product and Engineering to design solutions and define scope for proposals and SOWs ・Support presales conversations with credible, client-centric guidance on conversational AI capabilities and delivery approach Postsales & Delivery: ・Serve as the primary point of contact for clients after contract signature and through go-live ・Act as the bridge between clients and internal teams - including Technical Project Managers, Product, and Engineering - during implementation and managed services ・Ensure smooth handoffs, clear communication, and alignment on timelines, expectations, and deliverables ・Proactively manage client relationships and address issues before they escalate Product Improvement & Adoption: ・Partner with the Product team to share client feedback and insights that improve AI chatbot quality, performance, and user experience ・Help clients adopt new features and capabilities as the product evolves ・Monitor client usage and outcomes to identify opportunities for optimization and expansion
SalesforceThe Sales & Marketing Specialist SE of the Emerging Products Specialist team will lead technical proposals to customers as an expert in Agentforce Sales (sales support), Agentforce Marketing (B2B marketing automation), and related new/acquired products (AI Agent Qualified, Momentum). This position aims to be a pioneer in spreading product value both internally and externally as a "multi-talented" engineer who combines solutions from the areas of products, AI, Data, and Platform to derive optimal solutions for customer-specific challenges. We are looking for someone who has a deep interest in the ever-evolving technology and customer challenges, continuously hones their skills as an engineer, and maximizes value to customers and society both individually and as a team.
The Coca-Cola CompanyProject manager role for optimizing system’s mid-to-long term sourcing network and enhance supply chain operation connectivity across CPS-OU-Bottlers system. This position will conduct mid-to-long term packaging type sourcing study, support bottlers’ SC capability investment validation and manage selective Supply chain complexities between OU, CPS and Bottlers, namely write-off reduction, innovation stock readiness for high service and Finished-Good Model supply chain incident management.
TailorWith the expansion of our business, we will strengthen the sourcing system that is essential to our recruitment team. Initially, you will lead the process from identifying target candidates to the first approach (sending scouts) and setting up interviews. In the future, we are looking for someone who can manage outsourced team members and standardize operations as a leader of the sourcing team. You will be responsible for all sourcing activities targeting both latent and active candidates, as well as enhancing the operations of the sourcing team. Specific tasks include defining target candidates, aligning requirements, selecting and operating scouting media, creating and approaching with scouting messages, measuring and improving sourcing data, and team management and leverage (future role).
RakutenDepartment Overview This department is dedicated to HR (recruitment, training & development, performance evaluation, labor relations, HRBP) specifically for the mobile business organizations of three entities: Rakuten Mobile, Inc., Rakuten Total Solutions, Inc., and Rakuten Symphony, Inc. While collaborating with Rakuten Group headquarters, this unique environment allows for end-to-end experience, leveraging the characteristics of each company, from addressing HR challenges specific to the mobile business environment (mobile market, retail store operations, global development environment, and talent composition) to planning and implementing solutions, managing operations, and fostering workplace communication. We organize our teams by HR domain-recruitment, training & development, performance evaluation, labor relations, and HRBP. We facilitate cross-organizational collaboration, mutual understanding through study groups and closing meetings, and career-aligned reassignments. As the HR department overseeing the mobile business, we work daily with a strong sense of unity. As an organization specializing in labor relations, you will join a team responsible for overall labor management (health and safety, policy revisions, welfare, labor dispute resolution) and responding to various administrative bodies such as the Labor Standards Inspection Office, in collaboration with the payroll, attendance, and social insurance teams. Despite the diverse operations, each individual is highly conscious and committed to achieving efficiency and higher added value. To become HR professionals, we continuously engage in mutual input and output of HR expertise, applying it to our respective duties to refine our work. We are a very proactive and highly motivated learning organization, offering an environment rich in learning and inspiration. Position: Why We Hire This is to expand our workforce in the labor relations domain to support Rakuten's rapidly growing and expanding mobile-related businesses. Position Details This environment offers the opportunity to challenge yourself with problem-solving and initiatives aimed at improving and advancing existing operations, rather than simply acting as an operator. You will collaborate with HRBPs to understand the conditions and challenges of each company and organization, then consider and execute measures. As many activities are project-based, you can also gain experience in project management and project leadership. You will be responsible for executing the following tasks and for improving operations and processes: ・Revising various regulations ・Submitting notifications to the Labor Standards Inspection Office ・Health and safety-related tasks ・Health management-related tasks (health check-ups, stress checks, infection prevention, vaccinations, etc.) ・Responding to employee inquiries, consultations, and reporting cases ・Other related tasks In this environment, you will find it engaging to perform tasks by understanding the characteristics of the three companies and leveraging the individuality of each. Furthermore, we are advancing the automation of routine tasks and striving to enhance our internal customer service capabilities. We have many foreign national employees, making it possible to acquire high-value expertise beyond your previous experience. Even if you initially lack confidence in your English skills, it's not a problem, as other members will support you until you gradually get accustomed to it. Work Environment Full-time Employees: 7 Temporary Staff: 2 Our team of mid-career hires is composed of diverse talent, including members with extensive HR experience within the Rakuten Group and members holding national certification as social insurance and labor consultants. We also have new graduates from multiple years, who are leveraging their Rakuten Group internal networks at various career stages.
BoschChallenging Internship at Bosch Japan! You will get the chance to work for a global player and be a part of a dynamic team where you can gather practical and on-the-job experience with a mix of day-to-day operations and projects. Your tasks will include supporting HR operations for the Cross-Domain Computing Solutions division, planning and managing onboarding programs for employees in their first to third years, preparing and managing HR workshops for the XC division, and preparing and managing workshops in the engineering domain across divisions.
ShiseidoThe Data & Analytics Group of the Global Digital Platform Division leads the digital transformation of the entire group through the promotion of AI utilization globally and the planning, strategy, construction, and operation of various digital platforms as part of the HQ's digital and IT functions. This position collaborates mainly with brand business divisions and digital marketing personnel in various regions to promote the construction and operation of a global customer data platform and analytics platform. The mission of this position is to lead the renewal and zero-based redesign of the next-generation global customer data platform (CDP) with an eye toward future AI utilization. We are looking for a Senior Data Architect who can envision and consistently promote systems that directly connect to marketing initiatives and business growth, considering business needs and cost optimization, from construction to stable operation.
RakutenDepartment Overview “Rakuten Fashion” is a fashion e-commerce site offering a wide selection of popular brands. While “Rakuten Ichiba” is a marketplace-style business that provides a platform for merchants to sell their own products, “Rakuten Fashion” is a direct-to-consumer business in which Rakuten itself selects and sources brands and products, and handles everything from marketing and sales to shipping and customer support under one roof. The company continues to make large-scale investments such as those listed below, making it one of the Rakuten Group’s businesses expected to achieve the highest growth. ・Promoting the development of loyal customers through the rollout and enhancement of smartphone apps ・Driving new customer acquisition through ongoing mass marketing, such as TV commercials ・Strengthening the system platform to enhance service quality Position: Why We Hire As the penetration rate of e-commerce in the Japanese apparel market continues to grow, companies across the apparel industry are actively working to strengthen their e-commerce operations and have high expectations for the growth of Rakuten’s fashion e-commerce business. This position is part of the consulting sales team that supports over 100 shops operated by Rakuten Fashion. In line with our business expansion, we are seeking a business partner who can help these brands achieve not only post-launch sales targets but also the many other goals they have set for themselves. Position Details You will provide consulting sales services to shops (FLAGSHIP STORES) that are listed on Rakuten Ichiba among the shops and brands available on Rakuten Fashion, with the goal of maximizing their sales. Rakuten Fashion FLAGSHIP STORE: https://brandavenue.rakuten.co.jp/contents/flagshipstore/ <Job Details> Each consultant will be responsible for approximately 30 shops, handling everything from planning to executing sales growth strategies for their assigned shops. ・Share and set sales targets and sales strategies with shop owners ・Conduct market analysis ・Make proposals tailored to each store’s products and circumstances—such as advertising to drive traffic and campaigns during peak sales periods—to help achieve sales targets ・Analyze metrics such as the number of visitors to store pages and average order value, etc. Your primary points of contact will be company representatives, decision-makers, and store managers. You will work in collaboration with members from other groups within Rakuten Fashion to develop and present proposals. Work Environment We are currently a team of five members. As our business expands, we are looking to hire new staff. Our team consists primarily of mid-career hires with a sales background and new graduates.
RakutenBusiness Overview Rakuten Group, under the mission of "Empowering People and Society through Innovation," operates a wide range of businesses both domestically and internationally, including e-commerce, travel, digital content, telecommunications, FinTech, and professional sports. Department Overview The Business Support Development Department (BSD) is a development organization that supports the diverse business operations and systems of the Rakuten Group through the power of products, AI, and data. It optimizes complex business processes and provides the foundation that supports business growth. Within that, our department is a product development organization specializing in advancing the DX of the customer support domain. Our mission is to plan, develop, and improve products that support end users, merchants, and internal operators, thereby enhancing customer experience, response quality, and productivity in customer support. Products we work on include inquiry response tools, AI-assisted chat tools, and inquiry analysis dashboards. It is a challenging environment where we tackle massive data and complex business operations to evolve the very nature of customer support through the power of technology. Position: Why We Hire For large-scale services centered on Rakuten Ichiba and Rakuten Travel, the standards of quality, speed, and productivity required in customer support are rising year by year. In addition, enhancing inquiry response sophistication, improving self-resolution rates, improving operator productivity, and realizing new support experiences using generative AI have become important themes. Against this background, in addition to the continuous improvement of existing products, we are recruiting a Product Manager who can lead the planning and introduction of new AI features and new business support functions. As the owner of the assigned products, we expect you to handle everything end-to-end — from discovering field issues to requirements definition, prioritization, development advancement, and effectiveness verification - delivering solutions that improve both CS quality and operational efficiency. Position Details This is a Product Manager role responsible for planning, problem definition, requirements gathering, development advancement, and improvement of products in the customer support domain. You will deeply understand the challenges of CS operators, administrators, and related business departments, and collaborate with diverse stakeholders such as engineers and QA to drive business transformation and improve customer experience through products. Key Responsibilities 1) Product Owner Responsibilities - Take ownership and drive one or more products in the customer support domain - Manage the prioritization of projects and backlogs based on business goals, CS strategy, and field challenges - Develop and continuously review the product roadmap 2) Problem Discovery / Requirements Definition - Identify issues and needs through interviews and on-site observation of CS operators, administrators, and related departments - Analyze operational KPIs such as inquiry data, resolution rates, processing time, and usage to identify areas for improvement - Organize business requirements and translate them into feasible system requirements and specifications - Design ideal business flows and user experiences through hypothesis formulation, requirements definition, and specification development 3) Solution Planning / Development Advancement - Collaborate with engineering teams to ensure the validity, feasibility, and quality of requirements - Participate in design and specification reviews, making proposals from the perspective of usability and operational ease - Drive the planning, evaluation, and introduction of CS support features utilizing generative AI, machine learning, and natural language processing - Organize development progress, issues, and dependencies, and drive through to release 4) Stakeholder Management - Build consensus and coordinate with diverse stakeholders including CS departments, development, QA, and related business units - Clearly communicate requirements, changes, progress, risks, and decision items to stakeholders - Provide appropriate situation summaries and reporting to decision-makers 5) Effectiveness Verification / Improvement - Design KPIs post-release, monitor, and measure effectiveness - Drive continuous improvement PDCA based on data and field feedback - Plan and execute improvement measures to maximize product value Mandatory Qualifications: - Over 3 years of practical experience in product management or equivalent roles - Experience conducting interviews with users and business departments to perform issue organization, requirements definition, and specification development - Experience translating business challenges into actionable solutions while engaging stakeholders - Experience collaborating with engineering teams to advance development - Foundational knowledge of product planning and project management - Strong verbal and written communication skills with the ability to collaborate effectively with both technical and non-technical teams - Problem-solving ability and the capacity to structure and organize challenges - Proactive and collaborative mindset; ability to identify issues independently and contribute beyond one's defined role - Ability to build consensus among multiple stakeholders including CS departments, development, QA, and data teams - Business-level proficiency or above in both Japanese and English Desired Qualifications: - Experience in product development or business improvement in customer support, CRM, or contact center domains - Experience planning and introducing products utilizing AI / machine learning / natural language processing - Experience in data analysis, KPI design, and effectiveness verification using SQL, BI tools, etc. - Product management experience with EC platforms or B2B SaaS - Experience in reducing waste and improving productivity through business process analysis - Experience in change management or developing new processes/policies - Experience translating complex business requirements into initial technical requirements and specifications - Practical experience in Agile/Scrum environments - Basic knowledge of resource management including budget and personnel in project operations Other Information: Additional information on Location Rakuten Crimson House (Head office) Additional information on English Qualification TOEIC Score 800 above or possess equivalent abilities Languages: Japanese (Overall - 4 - Fluent)
CitibankCitiGroup Securities is seeking young members for the Operations Department. The Transaction Management Team is responsible for a wide range of tasks in the lending lifecycle, including loan closing, coordination of credit management, facilitating complex customer onboarding, data management, and quality control. This team oversees the operations from closing to credit management for all loan transactions in the supported business division, ensuring that all internal and external requirements are met. In this role, you’re expected to contribute to the build and development team to support loan origination and lifecycle management, which includes large complex syndicated and bilateral loans covering but not limited to corporate, commercial, real estate, structured lending, and trade. You will conduct thorough reviews of credit documentation packages to ensure accuracy, completeness, and compliance with internal policies and regulatory requirements. You will review and assess credit protection elements, including collateral arrangements, covenants, and other credit enhancement mechanisms, and verify the consistency and alignment between executed or draft legal agreements and internal credit approvals. You will accurately register and maintain documentation and credit approval data across internal systems, perform systematic validation checks to ensure data integrity and completeness, and ensure that the quality of data, controls, and processes performed meet internal policies and regulatory requirements. You will provide clear and timely operational instructions to the credit risk management servicing team and the loan servicing team based on approved credit terms and documentation, acting as a key coordination point between documentation review findings and downstream operational execution. You will assist with the creation of processes, standards, procedures, controls, training, and implementation of transaction management, partner with each of the originating and coverage business lines, credit risk, operations, legal, etc. You will work with lines of business, transactors, credit management, and operations to define and implement operational metrics and risk and control reviews to ensure all stakeholders have end-to-end transparency. You will aid in the design and implementation of technology including testing and rollout, constantly improve processes, controls, and efficiencies within the group and front to back across the loan lifecycle, participate in projects to enhance performance and efficiency, take part in loan remediation and loan system testing/migrations, and actively manage and maintain a deal closing pipeline of loan transactions. You will appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.